"The way you do anything is the way you do everything." We are AJ, a Euroglobal Tech outsourcing company.1. We build teams. We build products. Local, Nearshore, Offshore: 2-12 weeks delivery.2. We are the trusted partners: we stay long-term 3. We are an organization of loyal teammates who invest in each other: we are a team.We believe that seemingly small and big things should be done with the same quality and dedication.

- Pioneered, built and designed: data analytics, software development, and data science teams, digitally transformed the company,- Delivered against the P&L resulting in winning 4 multi million dollar, long-term contracts,- Created an agile & happiness culture reducing the crew's attrition rate from 50% down to 10% within 2 years.

- Championed a long term “The body shop” contract from the trial period into the next decade and from 20 to up to 120 FTEs,- Built an environment which supports the spirit of teamwork, commitment and loyalty,- Motivated, trained, coached, hired, led, supported, managed, developed and real-time supervised up to 120 FTEs,- Carried rapid turnarounds and innovations.

- Leading & Managing up to 120 FTEs directly,- Responsible for contact center performance and delivery and in particular agents & support staff supervision and managing day to day businesses for US, Canada, Mexico, EMEA & UK Markets including Customer, Retail, E-commerce & Tech support;- Overawed and delivered formal performance management process, ensuring objectives are continuously reviewed and linked to business KPI’s;- Coached, developed and motivated associates by providing the skills and knowledge to perform their job,- Managed agents and support staff schedules and holidays by planning and ensuring proper staff is available for business delivery;- Ensured accurate and timely communication of any client/campaign challenges to stakeholders;- Ensured appropriate actions are taken to improve client satisfaction.

- Full and part time work since #19 years of age;- Worked as: Bank Inventory Specialist, Sports Betting Company Clerk, Office Management Clerk, Retail Manager and Supervisor, Various Services in various industries including hospitality, construction, logistics, sports, etc.