Vlad Chiriloiu Email & Phone Number

Bucharest, Romania

Bucharest, Romania

Bucharest, Romania

• Implementing and configuring the SOAR platform to automate security processes.• Creating and maintaining playbooks for automating incident response.• Identifying, analyzing, and managing security incidents using the SOAR platform.• Coordinating incident response and ensuring quick and efficient resolution.• Integrating the SOAR solution with other security tools such as SIEM, EDR, firewalls, IDS/IPS, etc.• Collaborating with security teams to ensure compatibility and interoperability of solutions.• Continuously evaluating and improving playbooks and automated workflows.• Identifying and eliminating bottlenecks in security processes through automation.• Continuously monitoring the performance of the SOAR solution and making necessary adjustments.• Analyzing collected data and generating reports to evaluate the efficiency and impact of implemented solutions.• Training security teams and other team members on the use of the current SOAR solution.• Providing technical support and consultancy in implementing and utilizing the SOAR platform.• Staying updated with new trends and technologies in cybersecurity and automation.• Exploring and testing new solutions and functionalities that could enhance the organization's security.• Working closely with other teams and departments to ensure SOAR solutions align with company objectives and security policies.• Participating in meetings and discussions to plan and prioritize security initiatives.

Bucharest, Romania

Review and consume reports and artifacts relating to the tactics techniques and procedures of threat actors and design automated actions to accelerate the validation, containment, eradication and remediation of security incidents by leveraging the Splunk Phantom SOAR platform.. Create, maintain and manage a library of response plans to common information security threats and customize these plans in accordance with the particularities of the environment.• Making use of Out Of The Box Splunk Phantom platform tools, or custom Python coding in order to develop logic that bridges connectors, tasks and human input to accelerate the response to escalated security incidents.• Develop connectors that collect enrich and leverage data from third party and proprietary security tools.• Perform regular updates of existing Playbooks based on changes in the Threat Landscape or a client’s security controls.• Drive continuous improvement of existing playbooks to address new threats and tactics employed by attackers.• Manage an inventory of subtasks that enable broader playbook creation.• Produce new playbooks as threats change and new security tools and controls emerge in the market place.• Ensure timely and effective identification of anomalies.• Prioritize investigation of anomalies and communicate/escalate issues, concerns, including higher risk anomalies to the IT department and Information Security in clear, concise and risk-based language.• Perform regular reporting on the usage of playbooks and the effectiveness of a playbook to conclusion.

Bucharest, Romania

• Gather and maintain partner information, aligned with current policies and business standards.• Coordinating the design, development and maintenance of the overall access and permissions granted to external business partners in the collaborative environment.• Facilitate and support the resiliency of IS services in the time required by critical business processes.• Monitor and manage the Partner Services requests and questions list.• Manage announcements (outages/maintenance).• Working in and with global and cross-functional teams (US/JAPAC/EU). • Being involved and directly consulting with several teams ranging from Security, Business, Risk Management • Acting as a global escalation point for multiple global external partners.

Bucuresti

Preparing the training materials for managing and handling the Star Storage EMC Documentum, EMC Captiva, Microsoft SharePoint 2013 document management software platforms.Preparing the internal or external audio/video materials for promoting the Star Storage solutions.Setting up the environment for training or testing the Star Storage solutionsIn charge with the organization and presentation of the training sessions for both management and utilization of the solutions.

Bucharest, Romania

Providing both customers and partners with technical insights into the Bitdefender's Business Products. Presenting the Bitdefender solutions for both internal and external customers or audience. Various trips outside the country to Bitdefender offices for promoting our products.

Bucharest, Romania

On-site troubleshooting interventions to critical issues on corporate customers. Maintaining the internal RO intranet webpage (scheduling, reports, customer information). Administrating and coaching the RO corporate team members in order to take full responsibility onto big corporate accounts (CEC RO, INSSE RO, CAPA Finance, ANV RO). Maintain the workflow between the Customer Support Team and the Testing/Development Team in order to solve in a fast and appropriate manner all customer issues. Maintain the high-level of customer satisfaction on all RO corporate accounts (94) on 2 full months.

Bucharest, Romania

Company: BitDefender - SoftwinWork Residence: BucurestiDepartment: Business Technical Support /Client Service.Company Objectives: Providing security solutions for corporate users and ensuring that the software is working correctly. Responsibilities: Technical Support for the customers by using multiple communication channels: live chat, e-mail, telephone. Maintain the workflow between the Customer Support Team and the Testing/Development Team in order to solve in a fast and appropriate manner all customer issues. Recommender: Andrei Stefan - Business Technical Support Manager; Valentin Danielescu – Global Director of Customer Care. Accomplishments:Meeting the monthly target requirement (800 e-mails) and often exceeding it on all the communication channels.

Bucharest, Romania

Work Residence: BucurestiDepartment: Customer/Client ServiceCompany Objectives: Providing mobile communication services and high-speed wireless Internet access for the customers. Responsibilities:Technical Support by telephone for the customers that were having difficulties in configuring their mobile phones or modems for Internet access. Also dealing with voice or SMS issues. Recommender:Madalina Burdalescu - Call Center Supervisor, Andreea Stoica - Call Center SupervisorAccomplishments:Meeting the daily target of 70 customers and easily overcoming it up to 100 customers.

Galati County, Romania

Company: Sonady SystemsWork Residence: GalatiDepartment: SalesResponsibilities:Selling computer systems and components. Also maintaining both hardware and software.

Graduated, English - Spanish

Activities and Societies: Theatre and Dancing events. Foreign Languages Faculty, specialization English - Spanish. Courses, Awards.

Graduation Diploma, Foreign Languages And Literatures, General

Studied Foreign Languages (English - French).