Vladimir Bartl Email & Phone Number

South Moravian Region, Czechia

Storyblok is helping to transform businesses' online presentations into modern effective solutions. Whatever *online* is a thing and people became wired to online presence. Companies are seeking to create outstanding online solutions to attract more customers. And that is the reason why it is of paramount importance to have tools that enable reliability, collaboration (devs & content/marketing teams), speed of delivery, security, and a future-proof approach. I am proud to be a part of this journey!

Brno, South Moravia, Czechia

Sharing with the world that it is easy to acquire indisputable evidence into customers' journey and their 'whys’. No more guesswork to fix burning issues or stress to prioritize correctly what gets dev attention first.

Brno, South Moravia, Czechia

Helping clients to reveal conversion obstacles, UX defects, or bugs with a help of qualitative analytics. Discovering visitors’ behavior and understanding their ’why’ drives better decisions for you business growth. Both for web services and mobile devices.Supporting clients from the start in their discovery efforts to a successful finish during their onboarding to our service. Delivering product demos, answering technical queries and making the journey pleasurable. Account management on daily basis to nurture existing clients and their needs.

District Brno-City, Czech Republic

Many roles need to be covered in a tech startup headed to bring the revolution into JPEG2000 live video broadcasting industry.Amongst main responsibilities:* day-to-day presales communication with potential customers - written/spoken* creation of supportive technical documents such as User Guides* being responsible for & taking care of product support - roll out of Support Center* internal communication & coordination with team members to provide the best experience to our customers* doing what is necessary and constantly looking for possibilities to develop * spreading good mood and team growing team spirit

District Brno-City, Czech Republic

Personal training with enthusiasm and willingness to help and guide clients to crush their goals.- Training plans- Nutrution plans- Consultancy- Nutritioning- Motivation- Accountability

District Brno-City, Czech Republic

- Preparing and updating of training materials and presentations- Internal and external training delivery: knowledge transfer to trainers of outsourced centers, support representatives, employees- Planning and organization of trainings and eLearning programs- Assessments and certification: creation of tests and assessments, their revision, updates- Post-training lessons learnt, gaps identification, ideas for improvement- Participate in the quality improvement process- Independently working with AVG systems- Cooperation with other departments within Customer Care and the rest of the company- Preparation, revision and updates of product related texts- Web content support: preparation, revision, updates (tutorials, FAQs, contact form, satisfaction survey)- Cooperation across AVG on product releases and campaigns- Follow internal processes: agent training, up-training, certification- Cooperation within Customer Care on defining the scope of support for specific lines of business- Acting as customer advocate and agent advocate- Looking pro-actively for new tasks, recognizing potential problems and risks identification- Able to provide balanced and objective feedback to colleagues from the team, or from other departments

District Brno-City, Czech Republic

- main advisory channel for 1st and 2nd level agents for complicated cases (emails, calls, remote assistance)- providing an advanced training for 1st and 2nd level specialists- 3rd line support to AVG customers- monitoring of support specialists and contact centers- processing 3rd level queries (escalations) – emails, remote assistance, calls- sharing important information to improve the knowledge of 1st and 2nd level agents- evaluation of support specialists and monitoring of evaluation in contact centers- competitive comparison- responsible for customer satisfaction results- cooperation with products specialists (feedback on bugs, enhancements, issues reported by AVG customers, viruses)

Maintain faculty employees` PCs, deploying new PCs, software installation, common IT support.

Greater Seattle Area

Work & Travel USA summer job experience

Master'S Degree

Master'S Degree

Bachelor Of Applied Informatics

Maturita

Education record