Vladimir Carvajal Talavera Email and Phone Number

Guest Services and Check-In/Check-Out:Efficiently manage guest check-in and check-out processes.Provide warm and personalized welcome to guests, ensuring a memorable arrival experience.Address guest inquiries, requests, and concerns promptly and professionally.Team Leadership and Training:Supervise front desk staff, concierge, butlers and bellmen.Train and mentor team members to deliver exceptional service.Foster a positive work environment, encouraging teamwork and collaboration.Reservation Management:Oversee room reservations, ensuring accurate bookings and availability.Coordinate with other departments to accommodate special requests and group bookings.Optimize room inventory and revenue through effective yield management.Guest Relations and Problem Resolution:Handle guest complaints and resolve issues promptly.Maintain a high level of guest satisfaction by anticipating needs and exceeding expectations.Implement guest feedback to enhance service quality.Financial Administration:Monitor daily revenue, occupancy rates, and expenses.Prepare financial reports and forecasts for management.Implement cost-saving measures while maintaining service excellence.Collaboration with Other Departments:Work closely with housekeeping, maintenance, and F&B teams to ensure seamless operations.Coordinate guest services during events, weddings, and special occasions.Technology and Systems:Proficient in property management systems (PMS) and reservation software.Ensure accurate billing, invoicing, and payment processing.Stay updated on industry trends and technological advancements.Eco-Conscious Approach:Embrace Azulik’s commitment to sustainability and eco-luxury.Promote eco-friendly practices among staff and guests.Participate in initiatives to reduce the hotel’s environmental footprint.

Work for Royalton Riviera Cancun, Planet Hollywood Cancun and finally at Royalton Splash Riviera Cancun.I contributed to the implementation of operational and administrative processes before and during the hotel opening process.Answer emails efficiently, grammatically correct, professional with truthful and correct hotel information about multiple matters.