Vladimir David work email
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Vladimir David personal email
As the Managing Director of Exclusive Tours, I lead a team of passionate professionals who provide customized and high-quality travel services to our clients. With more than 5 years of experience in senior management roles in the tourism and hospitality industry, I have a proven track record of delivering business results and customer satisfaction.My core competencies include new business development, customer relationship management, and analytical skills. I leverage these skills to identify and seize new opportunities, build and maintain strong relationships with our partners and customers, and optimize our operations and processes. My mission is to create superior teams that work with high efficiency and focus on positive customer care and experience. I hold an MBA in Organizational Leadership from Ústav práva a právní vědy®, o.p.s., where I developed my leadership and organizational skills.
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Managing Director (Ceo)Exclusive Tours Mar 2021 - Nov 2023Prague, Czechia -
Head Of Approval & SalesZonky Dec 2019 - Mar 2021Prague, The Capital, Czech Republic -
Sales And Operations DirectorYachting°Com Oct 2016 - Nov 2019Prague, The Capital, Czech RepublicRoller coaster ride in fast growing company Responsible for 60% yoy grow in sales with more than 90% satisfied customers. Becoming #1 in Czech Republic targeting #1 Worldwide. -
Group Call Center DirectorAaa Auto Mar 2015 - Aug 2016Prague, The Capital, Czech RepublicOverall responsibility for call center management including P&L180 people, 4 languages, 4 countries, 8 direct reports Process, efficiency, customer satisfaction improvementsResponsible for call center strategy development and implementationClose cooperation with other parts of businessDirect report to CEOMember of the Country board committees -
Startup MentorFreelancer Oct 2014 - Feb 2015Prague, The Capital, Czech Republic
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Managing Director (Ceo)Conectart Sep 2012 - Sep 2014Prague, The Capital, Czech RepublicManaging leading provider of phone directory and general information service over 118x phone numbers and related online services in the Czech Republic. 200+ employees, 5-10M Eur revenues.Responsibility includes:- Successfully implemented company strategy and transformation- Formulating and succesfully implementing company policy - Developing strategic plans towards the profitable growth and operation of the company- Maintaining a dialogue between shereholders and management- Building and maintaining an effective management team- Maintaining the operational performance of the company.- Representing the company to major business partners and vendors.- New business/acquisition opportunities. Successful acquisition of NejRemeslnici.cz portal.- Managing relationship with internal (incl KKCG group) and external partners -
Coo & Marketing Director, Member Of The BoardConectart Mar 2012 - Aug 2012Prague, The Capital, Czech RepublicResponsible for marketing, operational excellence, efficiency and change of technology.Responsibility includes:- Succesfull implementation of new call centre technology during ongoing operations without any impact to the business. Implemented in time and within budget- Successful design and launch of new marketing ATL and BTL campaign. - Implementing of new company logo and brand identity.- Formulating and implementing of new pricing strategy- Business inteligence and marketing researches- Prepared and managed communication plans and calendars according to business objectives.
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Interim CeoConectart Jan 2012 - Mar 2012PragueLeading 100% share doughter company of O2 Czech Republic during transition period of sale process to the new owner.
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Voice Assistance ManagerO2 Czech Republic Jul 2006 - Dec 2011Successful call center operation management. Huge P&L improvement during last 12 months. Increase from 28% up to 40% EBITDA margin. Agents occupancy increased from 65% up to 80%. The CSI (customer satisfaction index) increased to 88%...Managing team up to 8 direct reports and >350 total reports. Full responsibility for P&L. Reaching 700k calls monthly and brand awareness>78% after 18 months from the launch of service.Winner of the "Hurricane of the Year award 2008 - individual" a prize for people that understand a need for change, that proposes, deliver and finalised changes. Spirit of O2 - Rewarding the best program. -
Senior Product ManagerVodafone Jan 2003 - Jul 2006PrahaProject management experience - Successful launch of the following major projects:- VAT changes & EU accessionFrom the resources & budget point of view one of the biggest project 15 direct reports from all departments> 200 inhouse people involved, few external companiesProject was launched in time and within the approved budget- SIM plus card New SIM card development including RFI, tender, external development and implementation in internal systems. Project launched in time.- Prepaid Christmas offers, etc.) Product management experience:- Managing relationship with SIM & voucher vendors. Negotiating business terms including price. Contract evolution - Managing cards budget (> 50 MIO Czk per year) and Coverage budget (> 15 MIO Czk per year)- Responsibility for coverage improvements from marketing point of view (Smart parity plan, implementation of new processes, strategy for business customers)- Responsibility for prepaid voucher secret numbers generating and managing in all Oskar’s systems and with partners. (Very secure!) - Setting strategy (road maps) for cards evolution within several years- Development of technical enhancements, new products- Strong cooperation with other departments (IS, ACQ, CRM, customer care, logistic, ENG etc.) -
Product Manager - CardsVodafone Czech Republic Jan 2000 - 2003
Vladimir David Skills
Vladimir David Education Details
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Organizational Leadership -
Software Engineering In Economy
Frequently Asked Questions about Vladimir David
What is Vladimir David's role at the current company?
Vladimir David's current role is Experienced CEx | MBA in Organizational Leadership.
What is Vladimir David's email address?
Vladimir David's email address is vl****@****auto.cz
What schools did Vladimir David attend?
Vladimir David attended Ústav Práva A Právní Vědy®, O.p.s., České Vysoké Učení Technické V Praze.
What skills is Vladimir David known for?
Vladimir David has skills like Product Management, Telco, Telecommunications, Team Leadership, Product Marketing, Team Management, Management, Product Development, Strategy, Crm, Project Management, Business Strategy.
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