Head Of Project Management
Current• Head of Project Management with a proven track record in overseeing complex portfolios and delivering innovative solutions in both B2B and B2G domains. Adept at implementing and optimizing project methodologies, fostering effective team collaboration, and ensuring client satisfaction. Excels in managing large teams and budgets while consistently achieving exceptional results.• Manage all aspects of company portfolio implementation projects, including Pre-Sales, Solution development… Show more • Head of Project Management with a proven track record in overseeing complex portfolios and delivering innovative solutions in both B2B and B2G domains. Adept at implementing and optimizing project methodologies, fostering effective team collaboration, and ensuring client satisfaction. Excels in managing large teams and budgets while consistently achieving exceptional results.• Manage all aspects of company portfolio implementation projects, including Pre-Sales, Solution development, Bid, Delivery, Deployment, Training, and Technical Support.Led the successful management of a dynamic portfolio comprising 100+ implementation projects (B2B/B2G) and 500+ pre-sales initiatives concurrently, showcasing multitasking abilities and strategic oversight.• Managed a diverse team of 80+ professionals, including project managers, pre-sales managers, engineers, technical support, writers, analysts, and linguist-developers.• Spearheaded the implementation of project methodologies, optimizing business processes, and enhancing cross-functional collaboration within the department.• Transformed the technical support service, resulting in an average customer rating of 4.9 out of 5 over the past 2 years with 100+ simultaneous contractual agreements.• Cultivated strategic partnerships with key clients, driving successful implementations and fostering long-term business relationships.Key projects:B2B• VTB: Led the largest implementation of a speech analytics system in Russia.• RTC: Directed the deployment of a speech analytics system on a national scale in Russia.• Moscow Underground: Pioneered the launch of the virtual assistant "Alexandra."B2G• 122 Public Service: Implemented virtual assistants across the public sector.• Russian Railways: Deployed a comprehensive voice platform and voice assistants.• Ministry of Health of the Moscow Region: Oversaw the largest implementation of a voice-enabled medical information system across 1000+ workplaces. Show less