• Ensuring smooth and effective operation of 2 hotels (162 and 148 rooms) • Strategic planning and budgeting, delivering best results for owners and management company;• Ensuring success of the management team by coaching, motivating and controlling HODs;• Increasing hotel profit with effective sales strategy and thorough cost control;• Successful start-up of new points of sale, such as mountain beach and summer café;• Leading various projects (new uniform concept, hotel renovation, etc.)• Hotels classification process, establishing communication with city authorities;• Implementing the operational standards in the paradigm of brand vision;• Introducing new F&B concept and successful organization of numerous events;• Monitoring quality and hotels on-line reputation, customer relationship management;• Dealing with contractors and suppliers in order to derive maximum value for the company;• Ensuring compliance with law, health & safety and other legal regulations;

Supporting Golden Tulip hotels on the territory of Russia

• Project start-up and pre-opening for 2 hotels (150 and 200 rooms)• Successful hotels opening and operations during the Winter Olympic Games 2014;• Brand adaptation strategy for the first Pullman hotel in Russia;• Strategic, operational & financial business planning with the focus on Rooms Division;• Hotels classification process, establishing communication with city authorities;• Ensuring compliance with law, health and safety and other legal regulations;• Dealing with contractors and suppliers, initiating and leading contracts; • Participation in the preparation of marketing policy, sales plan;• Creating the team, recruitment, developing the system of trainings, motivation programs;• Implementation of operational standards and procedures;• Monitoring quality and hotels on-line reputation, customer relationship management;• Developing the hotel SPA concept for the hotel guests, creating hotels uniform design, etc.

From receptionist to Rooms Division Manager in 7 years.• Ensuring the standards of the brand and all associated procedures are applied in hotel;• Reviewing and designing hotel SOPs and job descriptions;• Ensuring high level of personalized guest services delivered;• Quality control, monitoring, analyzing and responding to guest reviews on social media;• Budgeting , analyzing the financial results and implementing required corrective measures;• Ensuring that Rooms Division meets budgeted costs and targeted results;• Optimizing RevPAR, following the principals of Revenue Management;• Ensuring compliance between working process and legislation in Rooms Division; • Leading all hotel renovation projects in order to deliver higher value to guests;• Former positions: Front Office Manager, Deputy FOM, Shift-Leader, Receptionist ACCOMPLISHMENTS:• Leading hotel renovation and energy saving projects, reaching remarkable results;• Creating and conducting trainings for the hotel team, including: “Anti-Crisis Management”, “Creating Guest Loyalty”, “Effective Reservation”, “Service Attitude”, “Upselling Techniques” • Visiting Lecturer at SWISSAM Hospitality Business School;

1st, 2nd year groups"Phonetics"

Business English, 1st, 2nd year groups