• Leads a team of warehouse associates and drivers in the Consumer Storage division• Creates and manages day-to-day operational strategy, ensuring the branch operates in a safe, high quality and productive manner.• Oversees all aspects of quality assurance including establishing metrics, applying industry best practices, and developing new tools and processes to ensure quality goals are met.• Manages inventory distribution, audits existing inventory and investigates discrepancies.• Responsible for purchasing operational supplies and control of stock levels. • Reviews and investigates OSHA recordable incidents and near misses to determine root causes.• Responsible for warehouse equipment training, maintenance and safe use.• On-boards and trains new employees and establishes a culture of continuous improvement.

• Managed adult ESOL classes at an off-campus site. • Served as a representative for Montgomery College in all interactions with teachers, students, staff and members of the public.• Ensured teachers and students comply with all college policies and procedures.• Provided information related to other college programs, admission requirements and financial aid.• Served as a mentor for teachers – observed classes and provided feedback.

• Led the daily operations of the DC branch of an on-demand storage start-up.• Supervised work assignments, schedules, and workflow for warehouse and field staff.• Managed receiving, processing, storing and delivering of customers’ inventory.• Used a proprietary warehouse management system to track inventory movement, perform random audits and identify discrepancies.• Oversaw two warehouse moves of over 350 000 cubic feet of inventory.• Conducted data and statistical analysis to identify ways to increase staff’s productivity and efficiency.• Investigated customers’ complaints and prepared detailed reports.• Developed standard operating procedures and managed their implementation.• Led a company-wide KAIZEN initiative for 2 years.• Responsible for annual performance appraisals, training and discipline of direct reports.

• Organized and maintained computerized inventory data for a flower-subscription start-up.• Participated in customers’ events planning and implementation.• Supervised receiving and processing of new product, performed quality checks and initiated refunds for unsatisfactory product.• Worked with procurement team to purchase flower and hardware inventory.

• Invigilated IELTS exams, and marked reading and listening portions of the exam• Assisted IELTS administrator as needed with security, speaking check-ins and logistics

• Taught intensive English to multicultural groups of adults • Administered level tests, and maintained registers and assessment records• Organized and implemented extra-curricular activities for the students

• Planned lessons and taught daily intensive Bulgarian language and culture courses• Prepared teaching materials and developed existing curriculum• Performed language proficiency interviews• Assessed students' progress and provided performance feedback• Served as a liaison between volunteers and their local community • Tutored four Peace Corps volunteers during their two-year service

• Taught general English to more than 20 groups of adults• Created the courses' curriculum• Translated documentation and interpreted at business meetings• Performed various administrative functions, such as answering and directing calls, coordination of all incoming and outgoing packages and mail, making travel arrangements and scheduling, etc.• Prepared monthly reports to the donor organization