Vladislav Simonenko Email & Phone Number

Cheyenne, Wyoming Area

East Montpelier, Vermont

I am in charge of Field Service Department for Vermont project and Regional Call Center for Vermont and New Hampshire Projects.

Managing team of Customer Service Technicians on day-to-day operations, to ensure complete field coverage. Hiring newpersonnel by recruiting/interviewing candidates. Developing and implementing procedures and practices in order to achieve highestlevel of customer service and technical expertise. Conduct personnel evaluations both directly and formally. Implementation ofremedial training, disciplinary action, and incentive and rewards programs in accordance with company policies. Measuring andreporting on performance improvements according to company practices. Oversee fleet vehicle maintenance and has theresponsibility to ensure that vehicle management procedures are being adhered to. Coordinate major retrofit programs in the fieldincluding scheduling and other logistical planning with Retailers, the Field Service staff, Lottery officials, and other Intralot staff asrequired. Enforce standard policies and practices. Evaluate recommendations from customer Service Technicians for changes topolicy and follow Intralot procedures to modify standard or site-specific policies when appropriate. Attend meetings with the lotteryand provide reports on department performance and projects.

Maintained computerized POS lottery terminals for South Carolina Educational Lottery Commission. Customer base include morethan 260 retail locations in Upstate South Carolina.Duties Include: customer service, driving company van to a retail location, install, repair, maintain and removal of lottery terminals.Supplies delivery and inventorymaintenance. VSAT Installation, service and repair.

Maintained, computerized POS lottery terminals for South Carolina Educational Lottery Commission. Customer base include morethan 260 retail locations in Upstate South Carolina. Customer service, driving company van to a retail location, install, repair,maintain and removal of lottery terminals. Supplies delivery and inventory maintenance. Troubleshoot and repair various type ofcommunications like Dial-up, digital lease, DSL and LAN.

Duncan, South Carolina

Telecommunications Manufacturing

Assembly and initial test of various underwater sonar systems that used to monitor fish migration. Developing assembly procedures. Shipping/Receiving and stockroom duties.

Donetsk Ua

Police officer, Patrol Squad Leader. Later: Supervisor team of technicians what perform installation, maintenance and repair security and telecommunication systems forPolice department use.1988­1990 USSR Army Service USSR

Team leader team of military electronics and Automotive repairs specialists. Installation, Maintenance and repair military securityand telecommunication systems at the Base and Field.