Internal Communication Coordinator, Project Manager Of It Infrastructure Cluster
• Restructured internal communications: Led the overhaul of internal communications across the entire organization. Developed a new strategy, vision, and mission, and effectively disseminated key messages to employees. Established and curated a comprehensive bank of materials comprising over 30 landing pages detailing strategic goals, key principles, and values.• Strategic change management: Implemented Management by Objectives (MBO) and Objectives and Key Results (OKR) frameworks for the infrastructure cluster team consisting of 500 IT engineers. Directed processes for planning, tracking, and reviewing results, ensuring alignment with organizational objectives.• Corporate culture enhancement: Introduced a recognition program for employees based on corporate values. Conceptualized mechanics and guidelines for the program, organized ceremonies, and enhanced employee engagement through innovative methods such as implementing a chatbot for thanksgiving and a digital platform for ratings.• HR project collaboration: Collaborated on HR projects including 360-degree feedback assessment, performance management initiatives, Customer Satisfaction Index (CSI) and Net Promoter Score (NPS) research, and Information Technology Infrastructure Library (ITIL) training programs for managers and staff. Facilitated over 100 collaborative sessions, including strategic sessions for the top team, planning meetings, retrospectives, and brainstorming sessions.• Communication event management: Managed the organization and training of speakers for over 300 communication events, including IT meetups, welcome webinars, interviews with top managers, community meetings, experts' online conferences, and team-building activities.• Content creation: Authored and published regular communications such as news, statements, and announcements. Additionally, designed corporate merchandise and souvenirs.