Vlad Nides Email and Phone Number

Analytical support for commercial teams; forecasting GMV, GP models; ad-hoc analytics; modeling discounts changes and their impact on sales; formulating/testing hypotheses; working with big data; development of reports/dashboards; providing recommendations to improve efficiency• Created Price Index tracking instruments, helping reach Q4 2022 KPIs• Managed all “individual commissions” projects in BU Electronics, which provided an extra 15% overperformance YoY KPI• Developed Gross Profit Estimation model showing a 98% accuracy

Analysis of the statistical data on sales and customer shipments; market research on the products demand; identification of trends, analysis of consumer behavior; promotion effectiveness analytics; providing analytical and visualization support to various commercial departments• Consolidated “additional revenue” projects of business units and provided cohort analysis, which helped to achieve an increase in additional revenue by 23%• Designed a Scorecard for main metrics to use in weekly top management meetings, leading to a 30% decrease in meeting length due to visualization efficiency

SQL scripting and main business metrics estimation; presenting analysis to top-management; analytical models development • Restructured and simplified existing “live” P&L for everyday use by business units, which reduced the data processing speed by 3 times

Analytics on customer experience (NPS, CES) and product data (DAU, CLV, Churn); NPS system maintenance, new system A/B testing; communication with regional colleagues; CJM creation; work with various tools for extracting, processing, and storing data; reporting and data visualization• Developed a new customer experience gathering system, leading to a 16% gain in amount of obtained data and improvements in reporting and analytics• Managed the Callback Calibration project, which improved overall callback quality by 0.8 points and NPS of over 10000 clients monthly

Consulting a project on improvement of the Call Centre; study and analysis of existing processes and procedures, identifying potential problems; collection and analysis of data from various sources• Developed a keyword system for analyzing calls, increasing the efficiency of data analysis by 4 times• Analyzed over 1000 calls, determined main problems, and provided possible solutions