Vladimir Vasilev Email & Phone Number

Sofia, Sofia City, Bulgaria

• Manage and lead a team of Risk and Anti-fraud analysts;• Communicate company goals and deadlines to the team;• Motivate team members and assess performance;• Provide help to management, including hiring, and training, and keep management updated on team performance;• Be responcible for special projects related to the operational needs of the team;• Be the main point of escalation, both internally for the analysts and externally for other stakeholders;• Stay updated with the ongoing fraud trents. Identification and reporting to the Risk and Anti-fraud Manager and liaise with the BI specialist, the Trainers and the Project manager;• Liaise with members of all operational teams as required;• To be ambassador of SumUp's culture and values and to lead by example;• Adherence to all company policies and procedures;

Sofia, Sofia City, Bulgaria

• Support and mentor new employees;• Design effective training programs;• Liaise with managers to determine training needs and schedule training sessions;• Conduct training (both induction and refresher) and keeps management updated on team's performance;• Identify patterns and suggest best practices to improve the overall tam performance;• Assist in the maintening of an up-to-date knowledge base;• Involved in new projects and point of contact for other departments;• Adherence to all company polices and procedures;

Sofia, Sofia City, Bulgaria

• Perform a daily monitoring of the ongoing transactions;• Take care of fraud and chargeback related notifications from the various acquirers;• Prepare and update chargeback cases to support the chargeback and online business;• Supporting daily operational functions addressing risk related inquiries from clients and internal business channels;• Performs other duties as required;• Supporting requests for information from internal and external business partners included but not limited to law enforcement;• Work with internal and external partners to monitor and manage fraud incidents on various products and channels;• Remaining current on AML, Fraud, industry standarts and best practices;• Proposing process improvements, based on estabilished best practices, to identify and address risks;

Sofia, Bulgaria

• Responsible for conducting KYC checks on all new merchants in line with company guidelines;• Assisting new merchants with the online application process;• Investigate and resolve merchant queries linked to the sign up process;• Compilaton and storage of all merchant documentation in line with the company's procedures;• General administration duties linked to the sign up process;• Identification and reporting of any trends in customer queries to senior staff;• Liaise with members of all operational teams as required;

Bulgaria, Sunny Beach

Bourgas, Bulgaria

Master'S Degree, International Business

Secondary Education, German Language And Literature