Ecommerce Manager, Operations
Accord Media
New York City
-Lead e-commerce operations department; supervise a team of 3 associates.-Research and develop cutting-edge e-commerce processes connected to day-to-day operations, logistics, merchandising and marketing.-Manage 130 merchant and vendors relationships; oversee company’s retail presence on alternative sales channels (Amazon Marketplace, Google Merchant, and others).-Collaborate with editorial counterparts, Marketing and IT to coordinate logistics and marketing efforts, improve web-site functionality and eCommerce operations efficiency.-Supervise all major B2B and B2C operations: Customer Service, Fulfillment and Logistics, Fraud Protection, Returns/Exchanges, Supply Chain