Vladislav Tsapko Email & Phone Number

Canada

Canada

Montreal, Quebec, Canada

Montreal, Quebec, Canada

Montreal, Canada Area

• Manage a Client Relationship Team’s division, i.e. high-profile and integration clients
• Be responsible for the team’s performance and evaluate direct reports on a quarterly basis
• Act as an escalation point for clients
• Approve Solution Design Documents prior to presenting to the Product Owner and a Client Relationship Director
• Review Change Requests and Statements of Work prior to presenting to the Relationship Dierctor for the final approval
• Oversee projects’ execution by ensuring the milestones are achieved as planned and within a projected/estimated budget

• Work with Client Relationship Coordinators and Customer Support on day-to-day production inquires
• Monitor and raise flags for re-occurring issues both in Production and UAT environments
• Improve an existing product knowledge base
• Prepare and execute test plans of service releases upon its approval
• Work on detailed enhancement descriptions of the features to be delivered in upcoming releases
• Plan and execute various demo sessions for clients to present upcoming and/or existing features

Montreal, Canada Area

• Evaluation of Requests for Proposal, Requests for Information, and Change Requests
• Translation of customer requirements into operational strategies associated with each solution
• Ensuring client needs are met in a cost-effective and timely manner
• Requirements elicitation for requested solutions
• Being a single point of contact for customers during the staging, development and testing
• Creation of solution business plans and proposals

Montreal, Canada Area

Create and implement new process in company's structureMaintain technical and important information of customer's networkDevelop new Process Flows and JiTs for new customers

Assist in troubleshooting network connectivity problems via phone/email, as well as monitor network traffic for unusual user traffic and connectivity issues. Diagnose and fix accordingly.

Elaboration of the advertising campaign for the development of new branchImplementation of the newly developed data base for the optimisation of the working processStudents’ chances evaluation for grants and scholarships programs Budget planningReports on the expenses of the office for the headquarter Recruiting of the staffParticipation in trade fairs in.

Working with customers (consulting and customer support in educational, cultural exchange and working outbound programsCalls answeringSearch and recruiting of clients for various working programsEvaluation of new educational programs (in Canada, USA, France, Spain, New Zealand, etc.Preparation of the package of all the necessary documentsPerformed outbound.

Translation and interpretation of various conferences and implemented documentsUniversity’s guests escortingPreparation of the materials for international science conferences

Bachelor, Linguistics, Translation And Interpretation (French And English)

Doctor Of Philosophy (Ph.D.), Linguistic, Comparative, And Related Language Studies And Services