Vladislav Tsapko Email & Phone Number

Canada

Canada

Montreal, Quebec, Canada

Montreal, Quebec, Canada

Montreal, Canada Area

• Manage a Client Relationship Team’s division, i.e. high-profile and integration clients• Be responsible for the team’s performance and evaluate direct reports on a quarterly basis • Act as an escalation point for clients• Approve Solution Design Documents prior to presenting to the Product Owner and a Client Relationship Director• Review Change Requests and Statements of Work prior to presenting to the Relationship Dierctor for the final approval• Oversee projects’ execution by ensuring the milestones are achieved as planned and within a projected/estimated budget• Ensure the required ratio of billable hours is achieved • Be a member of a product steering committee• Prioritize the items for the product roadmap to meet client’s short- and mid-term goals • Collaborate and work with cross-functional agile teams’ leaders to deliver required changes as committed• Review and approve test plans for services release• Work on business and operational processes’ improvements with the PMO

• Work with Client Relationship Coordinators and Customer Support on day-to-day production inquires• Monitor and raise flags for re-occurring issues both in Production and UAT environments• Improve an existing product knowledge base • Prepare and execute test plans of service releases upon its approval• Work on detailed enhancement descriptions of the features to be delivered in upcoming releases• Plan and execute various demo sessions for clients to present upcoming and/or existing features• Communicate customers’ requirements to product owners and development team• Build solution design documents for future product enhancements• Document existing product workflows for better understanding of business needs• Collaborate with the Product Team’s business analysts when investigating prod issues and working on enhancements • Assist the Product Steering Committees with prioritizing backlog items for upcoming releases• Identify gaps in existing products and suggest resolution plans

Montreal, Canada Area

• Evaluation of Requests for Proposal, Requests for Information, and Change Requests• Translation of customer requirements into operational strategies associated with each solution • Ensuring client needs are met in a cost-effective and timely manner• Requirements elicitation for requested solutions• Being a single point of contact for customers during the staging, development and testing • Creation of solution business plans and proposals• Analysis of market trends in order to ensure that delivered solutions will meet short and long term company's and customer’s expectations• Evaluation and estimation of proposed solutions and upcoming projects• Working with vendors, tracking vendor deliverables, analysing that a chosen vendor will meet solution requirements• Planning, scheduling, monitoring and managing design and transition phases of projects

Montreal, Canada Area

Create and implement new process in company's structureMaintain technical and important information of customer's networkDevelop new Process Flows and JiTs for new customers

Assist in troubleshooting network connectivity problems via phone/email, as well as monitor network traffic for unusual user traffic and connectivity issues. Diagnose and fix accordingly.

Elaboration of the advertising campaign for the development of new branchImplementation of the newly developed data base for the optimisation of the working processStudents’ chances evaluation for grants and scholarships programs Budget planningReports on the expenses of the office for the headquarter Recruiting of the staffParticipation in trade fairs in the sphere of educational, cultural exchange and working outbound programsDevelopment and design of the web site for the companyThe agency of student programs “Ameritrex” – Sales manager

Working with customers (consulting and customer support in educational, cultural exchange and working outbound programsCalls answeringSearch and recruiting of clients for various working programsEvaluation of new educational programs (in Canada, USA, France, Spain, New Zealand, etc.Preparation of the package of all the necessary documentsPerformed outbound calling and e-mailing activity

Translation and interpretation of various conferences and implemented documentsUniversity’s guests escortingPreparation of the materials for international science conferences

Bachelor, Linguistics, Translation And Interpretation (French And English)

Doctor Of Philosophy (Ph.D.), Linguistic, Comparative, And Related Language Studies And Services