Store Manager
Current- Majestic Wine is the UK’s largest specialist wine retailer with more than 200 stores across the country and has a unique business model. Last financial year the store made £2.7M in sales and this financial year we have.
- Overall management of the team – ensuring the development of the team and supporting them to contribute to the store’s success.
- Coaching my Assistant Manager through the program Aspiring Managers Development Programme and WSET 2 certification for my Sales Assistants and Assistant Manager.
- Motivating the team and ensuring efficiency to increase sales (i.e. Staff recommendations, tastings in-store and internal competitions).
- Ensuring the team is delivering excellent customer service in-store and over the phone. Keeping the customers updated about new products, offers, changes on pricing, stock levels, deliveries, etc.
- Monitoring, managing and improving KPI’s throughout the store every period and quarter.