Vladimir Gonzalez Hernandez Email & Phone Number

Cheam

• Majestic Wine is the UK’s largest specialist wine retailer with more than 200 stores across the country and has a unique business model. Last financial year the store made £2.7M in sales and this financial year we have.
• Overall management of the team – ensuring the development of the team and supporting them to contribute to the store’s success.
• Coaching my Assistant Manager through the program Aspiring Managers Development Programme and WSET 2 certification for my Sales Assistants and Assistant Manager.
• Motivating the team and ensuring efficiency to increase sales (i.e. Staff recommendations, tastings in-store and internal competitions).
• Ensuring the team is delivering excellent customer service in-store and over the phone. Keeping the customers updated about new products, offers, changes on pricing, stock levels, deliveries, etc.
• Monitoring, managing and improving KPI’s throughout the store every period and quarter.

Kingston Upon Thames, England, United Kingdom

As an Assistant Manager, I achieved WSET level 3, giving me the confidence to perform better in the store. During my period in Kingston sales grew 35% on 2020 and 12% on 2021. I focused on fine wine sales and bespoke tastings for VIP customers increasing profits. I took full accountability of the team by implementing best practices and leading by example.

Fulham, London, UK

Fulham is a fast-paced store with an annual turnover of +£5M on sales. Efficiency and attention to detail are key from every member of staff and every process to succeed every day. I was responsible for the top performance of the Sales Assistant, Stock Operatives and Drivers, avoiding any delay in the processes and ensuring everything was executed.

Mexico City, Mexico

• A family-owned company dedicated to software development, specialising in medical and pharmacy. Developing systems for Universities and the Mexican National Health Service. During my employment the company grew from 20.
• Establishing a weekly and monthly plan with the other areas to discuss performance of each area and employees.
• Performing inventory check and ordering office supplies needed.
• Managing all company events including international trips and business trips.
• Processing approved payments for multiple companies within the structure.
• Effecting payments via online banking.

Bachelor'S Degree, Industrial And Product Design

Activities and Societies: Modules studied: Prototypes, Product Design, Manufacturing Processes, Computer Aided Design, Ethics, Franchises.

Wset 3, Wines, Merit

Wset 2, Spirits, Distinction