Vladimir Gonzalez Hernandez Email & Phone Number

Cheam

Majestic Wine is the UK’s largest specialist wine retailer with more than 200 stores across the country and has a unique business model. Last financial year the store made £2.7M in sales and this financial year we have grown 1.6% up to now. I have been recognised by the Regional Manager and Retail Director, winning incentives and increasing our number of regular and loyal customers each quarter. Responsibilities:• Overall management of the team – ensuring the development of the team and supporting them to contribute to the store’s success.• Coaching my Assistant Manager through the program Aspiring Managers Development Programme and WSET 2 certification for my Sales Assistants and Assistant Manager. • Motivating the team and ensuring efficiency to increase sales (i.e. Staff recommendations, tastings in-store and internal competitions). • Ensuring the team is delivering excellent customer service in-store and over the phone. Keeping the customers updated about new products, offers, changes on pricing, stock levels, deliveries, etc. • Monitoring, managing and improving KPI’s throughout the store every period and quarter. • Managing commercial accounts under £12k and actively looking for new ones within the area. We secured five new accounts in the last Quarter meaning an additional £3k every month. • I am responsible for the performance and day-to-day operations.• Through leading by example and by being a role model. I am helping my staff to understand what is expected from their role, emphasizing objectives and ways of working.• Planning rotas accordingly to improve efficiency at work and declaring any kind of absence (sickness, lieu, holidays, etc.)• Hiring, training and evaluating personnel in sales and performance. Filtering profiles and conducting interviews in order to pick the right people for the right position.

Kingston Upon Thames, England, United Kingdom

As an Assistant Manager, I achieved WSET level 3, giving me the confidence to perform better in the store. During my period in Kingston sales grew 35% on 2020 and 12% on 2021. I focused on fine wine sales and bespoke tastings for VIP customers increasing profits. I took full accountability of the team by implementing best practices and leading by example in order to grow sales, deliver excellent customer service and progress them towards the next step in their career. My responsibilities were similar to my current responsibilities.

Fulham, London, Uk

Fulham is a fast-paced store with an annual turnover of +£5M on sales. Efficiency and attention to detail are key from every member of staff and every process to succeed every day. I was responsible for the top performance of the Sales Assistant, Stock Operatives and Drivers, avoiding any delay in the processes and ensuring everything was executed according to timetables and procedures without errors. Responsibilities included supervising the deliveries from main warehouse, suppliers, raising POs, declaring discrepancies promptly to avoid wrong stock levels. I trained two external managers with the best practices and policies we used in Fulham to cope successfully in a busy environment.

Mexico City, Mexico

A family-owned company dedicated to software development, specialising in medical and pharmacy. Developing systems for Universities and the Mexican National Health Service. During my employment the company grew from 20 employees to 175 employees, renewing contracts annually with the National Health Service and different Universities across the country. Responsibilities:• Establishing a weekly and monthly plan with the other areas to discuss performance of each area and employees. • Performing inventory check and ordering office supplies needed.• Managing all company events including international trips and business trips.• Processing approved payments for multiple companies within the structure.• Effecting payments via online banking.• Managing HR processes, updating staff absence records, recruitment tasks including job adverts, interviewing management, shortlisting, preparation of employment contracts.• Reviewing budgets, scopes, timelines and risks with the Directors.

Bachelor'S Degree, Industrial And Product Design

Activities and Societies: Modules studied: Prototypes, Product Design, Manufacturing Processes, Computer Aided Design, Ethics, Franchises.

Wset 3, Wines, Merit

Wset 2, Spirits, Distinction