Vladimir Vilkhovetckii Email & Phone Number

Dubai, Ae

As the CDD team leader, I manage a remote team responsible for onboarding clients while implementing new regulations and ensuring compliance with current legislation. I have successfully created a team that adapts quickly to the environment that changes very quickly and is able to deliver results under pressure.My responsibilities include overseeing the team's work, setting goals, oversee and sign off on the team’s invoices, conducting monthly and yearly evaluations, checking their performance, and organizing team meetings. I am committed to building a cohesive team that supports and cares for each other, even while working remotely.My personal goal is to continuously develop my skills and knowledge to improve the team's performance and be a role model of effective leadership. I believe that by setting a positive example and fostering a culture of adaptability and accountability, I can help my team achieve success in any circumstance.

United States

As a customer support QA specialist, my primary objective was to ensure exceptional customer experience and support by reviewing and scoring customer support communications for adherence to policies and guidelines. Based on my assessments, I provided recommendations to improve the customer experience and identified training opportunities for the team. I also monitored Trustpilot, Twitter, and Telegram replies to promptly address any issues and maintain a high level of customer satisfaction. Through my attention to detail and thorough assessments, I ensured that our customer support team consistently provided outstanding support to our customers.

Ra'Ananna, Central, Israel

As a Compliance team leader, my responsibilities involved a range of critical functions. These included developing and implementing new procedures, training plans, and KYC processes while ensuring compliance with AML regulations. I was also closely involved in the customer risk assessment and overall risk analysis process, including communicating with high-value customers and third parties. In addition, I was responsible for training new team members, overseeing quality assurance, conducting individual evaluations, and creating the team's bonus structure. This position afforded me the opportunity to work closely with various levels of management, including the CFO, CCO, CRO, and head of customer support.

Ra'Ananna, Central, Israel

I was one of the first team members to join Coinmama, a cryptocurrency startup, and witnessed its growth into a larger company with different departments. In this dynamic startup environment, I had to be flexible and work in various positions, but my primary focus was on compliance and customer support. As a member of the compliance team, I ensured that we only approved customers who provided all required documents and passed the KYC process in compliance with regulations. To achieve this, I utilized a range of services and systems.

Ramat Gan, Tel Aviv, Israel

As an account manager, I identified and cultivated relationships with clients, negotiating and maintaining profitable partnerships. I managed and grew existing accounts through ongoing relationship management and identifying new business opportunities. I optimized campaigns and developed new ones to help clients achieve their goals. I also prepared weekly reports on performance and reviewed ongoing campaigns to identify areas for improvement. Through strategic thinking, attention to detail, and exceptional communication skills, I consistently delivered strong results for clients and partners.

Saint-Petersburg

In my role working with sailors, I was responsible for managing an international CRM system that united all branches of the company. This involved registering both Russian and international documents, including visas, passports, seaman's books, and flag docs for a range of countries, including SVG, LUX, and SGP. I also approved payments and handled all communications in English.One of my key responsibilities was providing full support to seafarers as they boarded vessels, ensuring their safety and comfort throughout the process. This often involved coordinating travel from their home cities to the point of embarkation, which could span multiple continents.In addition to managing logistics, I corresponded and communicated with local agents in countries such as Angola, Congo, Nigeria, and Ivory Coast, ensuring seamless operations even in challenging and unexpected situations. I was adept at finding solutions to issues such as overdue visas or flight cancellations, and always remained focused on delivering the highest quality of service to all stakeholders involved.

Saint-Petersburg

As the founder and sole proprietor of a foreign language school, I assumed full responsibility for all aspects of business administration, including designing advertising campaigns, communicating with other business owners and potential clients, and hiring and training new staff. Drawing on my business development and personal skills, I identified a gap in the market and rapidly moved the business forward, increasing net profits by 40% in just three months.One of my biggest accomplishments during my time at the school was successfully negotiating a corporate contract for English language training with a large firm. This required navigating complex negotiations and demonstrating my expertise in the field, ultimately resulting in a lucrative partnership for the school.After successful and challenging 2 years, I made the difficult decision to sell the school and move on to new ventures. Nonetheless, I remain proud of the growth and success achieved during my tenure, and the lessons learned continue to inform my approach to business.

Saint-Petersburg

I began my career as a shop assistant, quickly proving my worth and earning a promotion to manager after just four months. Within eight months of joining the company, I was appointed Deputy CEO, a testament to my hard work and dedication.As Deputy CEO, I was responsible for a range of tasks including managing purchases, inspecting goods, ensuring excellent customer service, working in 1C software, managing cash flow, and driving business development. My contributions were instrumental in the success of the company, and I was proud to play a key role in its growth and expansion.

Bachelor’S Degree, Faculty Of Economics And Business

Bachelor'S Degree, Computer Programming

Education record

Activities and Societies: Learn the basics of Bitcoin, with a particular focus on its economic rationale, historical context, and social.

Artificial Intelligence

Activities and Societies: Advanced Prompt Engineering

Piano And Choral Department

Trainer Courses

http://tvoikursspb.ru/