Pleased to meet you.When you draw the line, there is no black and white, human beings are capable of good and bad, and at the end of the day, if your ambition would lead to a better place, that is more important .When I volunteered I made sure to give back to society by ensuring that small yet significant issues would be bough to the attention of the local administration. A bent traffic sign or an unmanaged green space might not seem much, but the sooner the matter is taken care of the more the administration, in it's wisdom, can focus on far more difficult tasks. I have signaled thousands of such issues throughout the country .As a Customer Support Representative working in the gambling & casinos industry I have made sure to be the image of an online brand that would provide hours of entertainment and to ensure the customer would feel as close to a real Vegas casino as you can through a mobile phone. In moderation, which we also ensured our customers, or players as we referred to them, would be close to reality while taking some time off and enjoying the hum of our fine games.I now only hope to be able to make the world a bit safer, cleaner, better for everyone, one blade of grass and one smile at a time.
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Customer Technical SupportWebfusionBucharest, Ro -
Senior Customer Service RepresentativeBlue Chameleon Tech Dec 2018 - Mar 2021Bucharest, RomaniaOur main clients were a series of online casinos. The main responsibility was handling inquiries, complaints, billing questions transactions whether or not towards or from the casino, technical issues and freebie requests from players by livechat and by e-mail. This also included calming angry customers, identifying fraudulent customers providing information regarding billing, subscriptions, offers etc.On livechat, there have been very few moments where we would be handing less than 4 chats at a time.Among my achievements were : - Handling between 6 to 12 livechats at a time, when required- Handled on average 220 livechat requests , peaking at 320 livechats per day .- Backed-up the lead when required - Provided numerous suggestions that have been successfully implemented- Integrating new colleagues from local and overseas regions.
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Customer SupportGowild Gaming Mar 2018 - Dec 2018Bucharest, RomaniaOur main clients were a series of online casinos. The main responsibility was handling inquiries, complaints, billing questions transactions whether or not towards or from the casino, technical issues and freebie requests from players by livechat .This also included calming angry customers, identifying fraudulent customers providing information regarding billing, subscriptions, offers etc.On livechat, there have been very few moments where we would be handing less than 3 chats at a time.Among my achievements were : - Handling between 6 to 8 livechats at a time, when required- Provided numerous suggestions that have been successfully implemented- Integrating new colleagues from local and overseas regions.
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Game TesterUbisoft Jan 2017 - Oct 2017Bucharest, RomaniaA wonderful experience, where I was able to test one of their unique sport titles : SteepOur responsibilities were to maintain a database of various ingame bugs ranging from audio to visual .High imagination and sense of gaming was important, and a great fit for me . -
Technical OperatorCgs (Computer Generated Solutions) Oct 2016 - Dec 2016Bucharest, Romania
Vlaescu Valentin Skills
Vlaescu Valentin Education Details
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Universitatea „Hyperion” Din BucureștiPolitical Science And Government -
Computer Science -
Liceul Particular "Profesia"Marketing
Frequently Asked Questions about Vlaescu Valentin
What company does Vlaescu Valentin work for?
Vlaescu Valentin works for Webfusion
What is Vlaescu Valentin's role at the current company?
Vlaescu Valentin's current role is Customer Technical Support.
What schools did Vlaescu Valentin attend?
Vlaescu Valentin attended Universitatea „hyperion” Din București, Universitatea „spiru Haret” Din București, Liceul Particular "profesia".
What are some of Vlaescu Valentin's interests?
Vlaescu Valentin has interest in Politics, Civil Rights And Social Action, Gaming, Art, Poverty Alleviation, Music, Disaster And Humanitarian Relief, Human Rights, Arts And Culture, Coding.
What skills is Vlaescu Valentin known for?
Vlaescu Valentin has skills like Microsoft Office, C, Python, Marketing, Microsoft Crm, Microsoft Word, Research, Public Relations, Sales, Powerpoint, English, Public Speaking.
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