Vlasta Bencova Dipmgmt (Open) Email & Phone Number

United Kingdom

Twyford, England, United Kingdom

Staines, Uk

- Supporting a team of 70+ engineers from various industries including the project management team- Appointed as a first and trusted point of contact for the project related tasks/inquiries to be dealt promptly, with courtesy and discretion and to be completed in a timely manner- Preparing/gathering contents from the engineers for the regular weekly and monthly reports in order to be reviewed by project management team before issuing the final report to the client within proposed deadlines- Formatting project deliverables to a very high standard through usage of Microsoft 365 packages including Visio for project organisation charts and Microsoft Forms to use electronic forms more efficiently for Job Approvals mitigating delays in processing the paperwork- During the time of undertaking a Team Leader role for all Project Secretaries, I have used Microsoft Teams and Microsoft Planner to communicate with the group and delegate the tasks amongst the secretaries- Used the Planner to provide me with the performance of the project secretaries that guided me with judgement and assessment of how to spread the workload evenly including how to plan supporting all project teams in the case of secretary's absence- Organised and managed complex schedules & diaries for the project team/project management teams/corporate leadership team and coordinated lunch/refreshments, sourced relevant equipment, issued meeting agendas to invited attendees- Setting up and maintaining project filing systems- Assisted HR Department/Corporate Leadership Team/Project Management Team with new hires induction, settling them into the work environment and catching them with the project progress and responsible that the new employees are provided with all the tools/systems needed to do their work- Responsible for travel arrangements from booking flights, taxis, hotel, travel visa applications- Undertaking office management tasks that are relevant to business/project continuous success.

Windsor, Berkshire

PA to CEOManaging administrative functions including secretarial work for the CEO, directorsand senior management team as well supporting Head OfficeManaging the CEO's diary including arranging meetings, making reservations forrestaurants, hotels and other venues and coordinating of travelKeeping a track of periodic communication needed for priority tasks and developing and maintaining an alert system for upcoming deadlines on incoming requests, events and undertakingsCollating and distribution of the reports and documents from the senior management team and directors for the Board and shareholders meetingsDistributing company wide-announcements, booking conference rooms and coordinating cater formonthly meetingsOFFICE MANAGEMENTGreeting visitors entering the office, determining the nature and purpose of visit and directed them to the appropriate departmentAnswering and filtering calls and using switchboard to direct calls to relevant recipientsMaintaining robust office systems to include both electronic and paper filling systems and a ‘clear desk'policyActing as a centre point for IT related issues, managing phone contract and renewalsStocking up the office with stationery, ensuring that the employees have the right tools to do their jobResponsible for maintaining and proofreading the policies and procedures including managing Resident and Staff contractsResponsible for safe transactions by company cardsHR Responsible to update HR documentation such application forms, staff handbooks, HR relevant letters,offer lettersObtaining employment reference for new starters including issuing employment contracts and creating employment files.EVENTSManaging all internal and external company events across the group such as Manager's day,awards ceremonies, gala dinners, Christmas partiesPlanning and coordinating events from conception to completion and managing complex travel andaccommodation itineraries and events agendas

Langley, Slough, Berkshire

 Coordinated reception department through ability to gain trust and respect of others. Collected professional expertise and learning through my personal effort and development to maintain up to date with policies and procedures and company products/services & its upcoming activities. Employed a lynch pin role to solve multiple enquiries such as bookings of over 100’s members daily to various activities, monitored over 1500 accounts for swimming lessons applicants and provided a strong expertise for 3 brands within the company. Helped team members to coordinate activities, understands and acts on what motivates different people as individuals and promotes a friendly, open co-operative climate. Shaped the skillset and attitude of reception and customer service team through managing in-house workshops, for example; how to deal with conflict, stress control, telephone etiquette etc. Supported managers with recruitment of new staff. Executed staff trainings and inductions. Managed rotas and assisted with running monthly meetings. Composed correspondence/memos/reports. Conducted analysis of the company data and performance to produce monthly newsletters. When planning and organising is able to prioritise tasks and assignments, introduce contingencies and delegates extremely effectively to make the best use of others skills. Is clearly visible at making a real difference to all areas of client service and expectation and is fully recognised as being able to build and maintain both internal and external relationships at all levels. Listens very effectively, and is able to write in a concise manner, and speaks in a persuasive style.

 Successfully managed a fast-paced bakery; leading of a team of 5 to ensure all products were delivered to the highest quality standards. Identified and exploited opportunities to improve customer service and internal efficiency. Demonstrated a positive response to pressure in a customer-oriented and service-driven role. Developed cost effective menus; planning daytime and evening menus. Monitored expenditure in line with stringent budgetary constraints. Sustained a high degree of care and awareness to prevent physical injuries. Oversaw staff performance management. Organised weekly staff rotas; harnessing exceptional organisational skills. Motivated, managed and trained staff to ensure targets and standards were achieved / exceeded. Facilitated the timely completion of ad-hoc administration.

Master'S Degree, Research And Development Management

This masters degree addresses the needs of development managers as well as other professionals who work in development contexts, local.

The Professional Diploma In Management, Pass

To achieve a pass grade I had to submit 7 assignments (report structure, critical thinking, analysis linked with business models, concept.

Graduate Certificate, Organizational Leadership, Pass