Victoria Costa Email & Phone Number

Buffalo, New York, United States

Rochester, New York, United States

Buffalo, New York

As an EPMO project manager, I manage small, medium, and large-scale strategic and cross-functional projects for ExcellusKey skills used in this position:•Managing strategic projects within the EPMO •Partnering with cross-functional groups to organize and execute on project goals including IT, A&D, Digital Experience, Member Experience, and Marketing•Overseeing the analysis, design, build, test, and preparation of internal and external constituent training and education… Show more As an EPMO project manager, I manage small, medium, and large-scale strategic and cross-functional projects for ExcellusKey skills used in this position:•Managing strategic projects within the EPMO •Partnering with cross-functional groups to organize and execute on project goals including IT, A&D, Digital Experience, Member Experience, and Marketing•Overseeing the analysis, design, build, test, and preparation of internal and external constituent training and education documentation for the interoperability mandate initiative•Maintaining shared location of documentation and use of Teams to streamline project communications•Building and maintaining forums of discussion across workstreams and functional teams to identify and monitor dependencies and overlapping work•Building and managing relationships with project leadership, sponsors, and stakeholders to ensure successful decision making and alignment on initiatives•Regularly documenting, and presenting on project status, escalations, and successes to project stakeholders and executive sponsors•Partnering with members of the business to build current state, mission, vision, objectives, and roadmap for future interoperability work above and beyond the mandate to be presented to our executive committee•Serving as secretary for the division culture team and working with team to build a 2021 cultural roadmap and strategy Show less

Buffalo/Niagara, New York Area

As a special projects manager, I manage small, medium, and large-scale financial savings initiatives and business efficiency initiatives for ExcellusKey Skills used in this position:• Managed work timelines and milestones throughout all phases of the project life cycle using Microsoft Project and Microsoft Excel• Reported project status, updates, and any potential risks and escalations to upper management• Worked with various teams (business, technical, and functional)… Show more As a special projects manager, I manage small, medium, and large-scale financial savings initiatives and business efficiency initiatives for ExcellusKey Skills used in this position:• Managed work timelines and milestones throughout all phases of the project life cycle using Microsoft Project and Microsoft Excel• Reported project status, updates, and any potential risks and escalations to upper management• Worked with various teams (business, technical, and functional) to meet project milestones and deadlines• Acted as a liaison between the above mentioned teams to coordinate communication and exchange of information• Maintained shared, central locations of documentation and communications for each project• Maintained work stream documentation (project plans, action items, decisions, status reports, etc.)• Oversaw creation of project process models and requirements• Tracked and ensured forward motion and resolution on issues post go-live Show less

Buffalo/Niagara, New York Area

I was contracted with Excellus BlueCross BlueShield and was leading and managing various work streams in their Pharmacy Benefits Management replacement project.Key Skills used in this position:• Managing work timelines and milestones using Microsoft Project• Reporting project status, updates, and any potential escalations to upper management• Working with various teams (business, technical, and functional) to meet project milestones and deadlines• Acting as a liaison… Show more I was contracted with Excellus BlueCross BlueShield and was leading and managing various work streams in their Pharmacy Benefits Management replacement project.Key Skills used in this position:• Managing work timelines and milestones using Microsoft Project• Reporting project status, updates, and any potential escalations to upper management• Working with various teams (business, technical, and functional) to meet project milestones and deadlines• Acting as a liaison between the above mentioned teams and the new vendor to coordinate communication and exchange of information• Working with other project managers on the team to resolve any overlapping issues between work streams• Maintaining shared, central locations of documentation and communications for each work stream• Maintaining work stream documentation (project plans, action items, decisions, status reports, etc.)• Overseeing creation of work stream process models and requirements Show less

Clarence, New York

I was contracted as a project management consultant with Greatbatch Medical, Inc (now Integer Holding Corp.) where I coordinated and led small to medium-scale ERP, Oracle-based projects related to a product line location move. Some of these projects included:• Functionality to create and print product labels within compliance of FDA standards• Development of serialization functionality• New report development and creationKey skills practiced in the position:•… Show more I was contracted as a project management consultant with Greatbatch Medical, Inc (now Integer Holding Corp.) where I coordinated and led small to medium-scale ERP, Oracle-based projects related to a product line location move. Some of these projects included:• Functionality to create and print product labels within compliance of FDA standards• Development of serialization functionality• New report development and creationKey skills practiced in the position:• Managed project timelines using Microsoft Project• Diagram business processes with Microsoft Visio • Managed multiple functional, technical, and business resources to project deadlines• Reported project progress / timelines / open issues to upper management• Worked with business representatives to gather specs and requirements• Oversaw, tracked, and documented all testing• Maintained documentation (timelines, open issues, project tracking) for multiple projects Show less

Buffalo/Niagara, New York Area

I served a variety of roles as a project manager at Baillie Lumber.I led a process improvement effort using Lean to reduce the amount of expediting calls our sales support team received daily.I also worked as the business project manager during Baillie's Salesforce implementation to ensure that the Salesforce software and updates fit the needs of the sales and sales support departments. When Salesforce was first implemented, I led training with our sales and sales support… Show more I served a variety of roles as a project manager at Baillie Lumber.I led a process improvement effort using Lean to reduce the amount of expediting calls our sales support team received daily.I also worked as the business project manager during Baillie's Salesforce implementation to ensure that the Salesforce software and updates fit the needs of the sales and sales support departments. When Salesforce was first implemented, I led training with our sales and sales support teams.I also managed the integration of the export sales department with our newly acquired company creating new order processes. I was responsible for training our sales support and sales teams on this new process.Earlier in my position, I worked on the marketing side of sales tracking trends in the market and stimulating new business when possibleKey skills utilized in this position:• Managed project details using Microsoft Project and Microsoft Excel• Used Microsoft Visio to diagram processes• Managed multiple resources to project deadlines• Reported project progress to upper management• Participated in new process engineering and documentation• Created structure and led training for Salesforce• Created structure and led training for new sales process related to acquisition of above mentioned company• Conducted market research (surveying and data collection) on inactive markets• Created reports as a result of analyzing above data collected• Created monthly marketing reports for inbound inquiries• Tracked gross profit data for the sales team• Re-stimulated contact with former customers Show less

Buffalo/Niagara, New York Area

As a graduate career services office assistant, I was involved in many functions of the department including:• Creation and publishing of the career Services bulletin• Organization of career service fairs• Organization of company recruitment and students information sessions• Creation of a career-focused educational program for first generation college students increasing their awareness on hiring practices in today’s job marketKey skills practiced in this… Show more As a graduate career services office assistant, I was involved in many functions of the department including:• Creation and publishing of the career Services bulletin• Organization of career service fairs• Organization of company recruitment and students information sessions• Creation of a career-focused educational program for first generation college students increasing their awareness on hiring practices in today’s job marketKey skills practiced in this position:• Project Coordination• Leadership• Mentoring• School and department representation Show less

Buffalo/Niagara, New York Area

In my role as an undergraduate psychology office assistant, I served as a teaching assistant and research assistant to various professors in the Psychology departmentKey skills used in this position:• Lesson planning• Exam and assignment grading• Online grade maintenance• Class and in-class lab proctoring• Coordination of research lab trials and data collection• Preparation and set up for lab trials• Running lab trials• Data analysis and reporting

Ma, General Psychology, 3.82

Activities and Societies: Smoking Research Lab Research-based program designed to be completed in one year

Ba, Psychology, Spanish, 3.84

Activities and Societies: PSI CHI International Honor Society in Psychology, Canisius College Honors Society, Contemporary Music Ensemble.