Design Lead specializing in human-centered solutions for public services. Lead and mentor cross-functional teams to create impactful design strategies. Apply design thinking to drive positive change and address complex social issues. Advocate for user-centric design and collaboration across stakeholders.🔹 Human-centered design expert🔹 Team leadership and mentorship🔹 Policy-driven solution development🔹 User research and insights🔹 Creative problem-solving

• Develop and teach curricula on human-centered design, design-led research methods, and data visualization in collaborative learning environments, prioritizing hands-on education. • Facilitate learning spaces that help students understand design methodology, translating research into engaging experiences, products, and designs.• Collaborate with a university teaching team, ensuring consistency across class sections

• Collaboratively developed studio curricula and offerings• Crafted and communicated policies and procedures for a busy, multi-disciplinary graduate design studio• Managed resources and facility space, ensuring students have the supports they need in a safe environment

I crafted and implemented short- and long-term digital communications strategies connecting educators to tools supporting teaching success.Additionally:• Graphic Design: produced brand-aligned graphics promoting product releases and resources across multiple channels• Web Maintenance: organized digital assets, maintained web content and updates, and ensured WCAG 2.0 accessibility• Data Analysis: analyzed marketing metrics to iterate and optimize campaign strategies

I researched and built relationships within the museum's many diverse communities in order to redesign more meaningful and engaging membership, volunteer, and internship programs.Additionally:• Identified community needs, expectations, perceptions, behaviors, and barriers to access • Facilitated community workshops to support co-created programs and exhibitions strategies• Redesigned and managed new membership, volunteer, and internship programs to create deeper learning and connection for those who participate in the museum• Planned events, artist talks, gallery openings, orientations, and training• Designed program marketing collateral (graphics and copy)• Streamlined communications by creating automated, behavior-driven journeys through Salesforce

I conducted design research to better understand the needs and behaviors of the visitors to support audience development initiatives. My research spanned all stages of programming from broad market research to event observation to post-event evaluation and reporting.Additionally:• Designed graphics and promotional materials for community-based Food History programs• Designed and wrote internal and public-facing reports• Lead direct email campaigns to target audience organizations and local press• Created social media guides for event partners

I developed and managed alumni communication strategies within the Arts Administration department.Additionally:• Created graphics, photos, and video content for the Arts Management department rebranding• Advised undergraduate students through the restructuring of the academic department• Developed self-sustaining alumni network strategy• Supported faculty governance meetings by taking notes, preparing materials, and ensuring tasks got carried forward within timelines

I identified and matched grant opportunities to faculty needs, published a weekly newsletter of upcoming opportunities, and worked with academic departments to understand funding opportunities.

I oversaw the daily activities, risk management, and programming of a busy university rock climbing facility.Additionally: • Trained new employees in risk assessment, safety protocols, and team management• Facilitated community outreach across university organizations• Provided support, instruction, and assistance to climbers