In my current role, I train individuals on Microsoft Office products and technology in the workplace. In addition, I develop custom curriculums for instructor-led courses.Highlights:- Jacksonville Small and Emerging Business Enterprise Certified (Awarded by City of Jacksonville)- Jacksonville Transportation Authority (Local Small Business Enterprise Program & Micro-Local Small Business Enterprise Program)- Recognized as the Jacksonville Business Journal Technology Leader of the Year (2021).- Developed a business from the ground up to $100K+ annually, including system implementation, hiring, onboarding, and technology advancements.- Raised competency levels of users by providing professional development training as effectively and efficiently as possible.- Increased efficiency by streamlining and allocating time out to serve more clients effectively.- Provided superior customer training to enhance and elevate skills development consistently achieving 4.9/5, a 5-star Google rating, and boosting profits by 165%.

Deliver classes locally and remotely to students across the nation.In addition, I also consulted with clients on how to use information technology to meet business objectives.Highlights:- Co-developed new curriculums for Microsoft Office 2016 products.- Became the 1st female employee to be awarded the Microsoft Certified Trainer recognition in the organization.

Division of Business Instructor Here, I produced and delivered instructional materials for business courses emphasizing technology and management.- Enhanced learning outcomes, attentiveness, and understanding of materials for students by implementing and discovering technological improvements.- Presented high-quality training sessions to students.- Ensured learning objectives were exceeded by working in conjunction with stakeholders.- Chosen to represent the University at the FDIB Conference in South Africa.Information Technology Chair, Division of Business I liaised between faculty and the IT department on current and future technological purchases made by the university.- Replaced an ineffective LMS by introducing and training faculty and staff on a new learning management system with a 90% adoption rate that is currently still used at the university.Chair, Assessment Committee In this role, I streamlined information by converting course evaluations to an electronic form for students to assess faculty members. I increased faculty member ability to assess student efficiency by converting course evaluations into an electronic format.- Ensured student learning outcomes and departmental outcomes met the standards of The Southern Association of Colleges and Schools Commission on Colleges (SACSCOC).Committee Member, Department of Social Services Adoption Planning Grant Here, I planned and executed responsibilities for the 1st Statewide Adoption Conference attended by 500+ registered participants- Raised adoption levels in South Carolina among sibling groups and minority groups by researching and developing new ideas.Technical Writing Institute Instructor, Department of Energy Summer Program For this role, I instructed K-12 Richland One/Two educators on how to utilize technology in the classroom with a technical writing course.-Created lesson plans and hands-on tutorials demonstrating how to make courses appealing and interactive for students.

Roles:- Responsible for budget and forecasting activities. - Prepared and processed accounts payable checks. - Responsible for all human resources activities, such as payroll and e-verification. - Oversaw accounts receivable write-offs and payment reversals. - Provided monthly financial and management reports.

Roles:- Ensured costs claimed for reimbursement by providers are in compliance with Medicare laws and regulations and the General Accepted Accounting Principles. - Assisted in interviewing providers in Field Audits. - Performed professional desk review of provider cost reports to identify areas requiring further analysis.