Responsável pela gestão de todas as áreas e serviços do provedor de internet, supervisionando atividades comerciais, administrativas e técnico-operacionais.* Planejamento Estratégico * Estratégia de entrada em novos mercados* Controle orçamentário* Fusões e aquisições * Melhoria contínua de processos* Diversificação do portfólio de produtos e serviços* Gestão de líderes

Commercial management consultancy aimed at small to medium-sized ISPs, involving the following items: · Development of initiatives, management of key performance indicators (KPIs) and providance of tools for the commercial team; · Training and engagement measures for sales teams, based on the diagnosis of the skills to be developed; · Recruitment, training and development of new teams and high-performance professionals; · Support in optimizing and reducing… Show more Commercial management consultancy aimed at small to medium-sized ISPs, involving the following items: · Development of initiatives, management of key performance indicators (KPIs) and providance of tools for the commercial team; · Training and engagement measures for sales teams, based on the diagnosis of the skills to be developed; · Recruitment, training and development of new teams and high-performance professionals; · Support in optimizing and reducing operational and administrative costs; · Study, elaboration and monitoring of sales goals (direct, cross-selling and up-selling); · Strategies for customer retention and churn reduction; · Development of policies, standard operating procedures, campaigns, among others. Show less

• Build new B2B relationships; • Manage the company's telecom clients (medium and large scale)• Manage the company's key-performance indicators (or KPIs); • Manage the product delivery project, including but not limited to ERP integration, product training and support.

· Definition of corporate identity and other institutional items; · Develop high-quality strategies and business plans, ensuring their alignment with short and long-term goals; · Lead and motivate subordinates to promote engagement and develop a high-performance management team; · Manage all business operations and activities to ensure the production of desired results consistent with the overall strategy and mission.

· Management of Partnerships in a franchise and resales model, with diversified operations throughout the company's operating territory · Management of Customer Service Centers (CSC or NAC, in brazillian portuguese), in 48 cities in the state of Paraná and Central-West of the São Paulo state· Backoffice management including contracts from all sales channels

· Management and improvement of key performance indicators (KPIs) · Optimization and reduction of operational and administrative costs · Management of commercial goals (direct, cross-selling and up-selling) · Business legalization processes (mutual use, fleets and general assets)

· Training and development of high performance salespeople · Optimization of processes and tools in order to boost sales · Management of individual and collective performance indicators · Implementation of platforms and lead capture processes

· Mapping of critical performance points in different customer service and sales channels · Development of personalized training for said mapped items · Application of remote and on-site training · Management of indicators (evaluation of applied training) · Preparation of an action plan for maintenance of improvements and achievement of stipulated results

· Financial solutions · Cash, safe and stock management · Employee management · Customer service and sales

· Packing of equipment sent to customers in technical facilities · Inventory management and organization of technical kits for the execution of work orders · Occasional customer service

· Review of documents and educational activities · Printing, photocopying and binding of documents and materials

· Inventory management of items in store · General organization of the unit · Possible sales due to seasonal demand

· Solve doubts and problems of customers from the Claro TV operation · Customer Service Ombudsman · Sales of digital products "a la carte"

· Development of pedagogical projects for the sociocultural context of the students through the state program "Escola da Família" (Family's School)· Teaching classes in different subjects, such as Computer Science and English

· Customer service and cash/safe movements