Victoria Green Email & Phone Number

Doncaster, Gb

Doncaster, England, United Kingdom

Coordination of the BuyDoncaster Environment & Sustainability Service, including the sale and promotion of the service, relationship development and relationship management, to ensure the commercial viability of the service.Supported the development of the Schools Climate Champions Academy Groups through running project initiation, with the aim of agreeing and delivering environmental outcomes at all levels of teaching staff and school employees.Supported and encouraged uptake of national funding bids aligned with the Department for Education's Sustainability and Climate Change Strategy, and Doncaster's Environment and Sustainability strategy.Monitored and identified target schools using excessive levels of heat and energy, to reduce cost and carbon emissions, contributing to the delivery of the City’s Net Zero targets for 2030 and 2040.Researched and consulted with educational professionals regarding the approach to design and delivery of educational materials for both mainstream education and more complex Special Education Needs audiences, in line with Department for Education policy, to ensure compliance and alignment with the national curriculum. Produced and presented to management and leadership as required, to help create a change in behaviour. Supported other project managers to help ensure resources are directed to priority areas of service delivery.Facilitated a student participation workshop run by Arup colleagues, considering underrepresented community voices, for the development of a local Active Travel Infrastructure masterplan and associated policies.

Doncaster, United Kingdom

Supported Office Manager and Store Manager with administrative and operational services.Analysed stock discrepancies, investigated supplier issues and conducted data entry. Assisted with recruitment and onboarding processes by preparing necessary paperwork and placing job advertisements.Maintained confidentiality and adhered to data protection and GDPR with shared personal information.Operated and monitored building management systems, CCTV systems and security systems.Maintained office inventory and ordered office supplies as needed.Communicated office and sales administration updates to 100+ staff, including sales and stock processing, loss prevention and audit requirements.Utilised exceptional product and service knowledge to manage customer enquiries and improve customer experience effectively.Provided initial complaint resolution assistance to customers, using active listening, information processing and mediation skills.Provided ad-hoc cover for departments including customer service and cash office duties.

York, England, United Kingdom

Assisted with setting-up and closing-down of the Environment and Geography Department open day.Promoted and represented organisation and values in formal capacity at an internal event.Engaged with prospective students, leading facility tours, and addressing department- and campus-related queries.Maintained confidentiality and adhered to data protection and GDPR with shared personal information.

York, United Kingdom

Welcomed guests with warmth and professionalism.Confirmed reservations and ushered customers to allocated seats.Gave patrons menus and beverage lists to place orders.Informed customer of serving time and other necessary notice such as availability and possible allergens.Listened to customer desires and advised on best options for individual needs.Noted customer orders and tables and informed kitchen staff of requests.Observed food and safety protocols for serving meals and beverages.Served high volume of guests daily, balancing orders and requests to handle simultaneous needs.Helped wait staff meet demand with quick assistance at tables and consistently completed personal tasks.Supported kitchen staff by plating starters and side dishes to improve turnaround times.Enquired about customer needs at regular intervals and promptly resolved complaints.Handled customer feedback and complaints calmly and diplomatically.Satisfied guests by exceeding standards, delivering exceptional service and encouraging repeat business.Cleared and set tables between guests to optimise turnover.Prepared receipts and processed payments accurately.Returned change and issued departing guests with receipts.Cleaned communal restaurant areas and tables regularly to uphold hygiene standards.

Acomb, York

Relocation due to furthering studies at the University of York.Assisted with preparations for the opening of a new store in Leeds.

Ripley, Derbyshire

Coordinated with a small team to achieve collective targets and ensure shop floor coverage.Supported shop operations by helping management, meeting personal targets and upholding policies.Diligently cleaned and replenished shelves and merchandising displays to improve store look and feel.Provided personal and friendly service to customers to ensure repeat business and increase customer satisfaction.Handled customer enquiries using active listening and outstanding customer service skills.Provided solutions to customer queries and complaints, working with Management and fellow staff to resolve issues quickly.Worked hard to replace missing inventory and keep shelves fully stocked to increase product availability.Followed health and safety guidelines for retail work, minimising risks to customers and workers.Received and organised merchandise daily to help maintain shop stock.Rotated stock to prioritise sale of older items and maintain product freshness.Monitored customers for signs of potential theft to protect store from losses.Set up fresh displays and restocked goods for customer purchase.Operated registers and payment processing systems, facilitating transactions.Checked and updated price tags with current prices and discounts.Advised customers about available products matching stated desires.Greeted customers to offer prompt assistance and assess current needs.Reviewed returned items to check validity and damage.Worked quickly to handle high flow of customers needing assistance.

Two Dales, Derbyshire

Reconciled banking for three departments. Reported on weekly electricity usage and monthly booking statistics.Assisted with preparations for the company year-end accounts audit.

Bsc, Environment, Ecomonics And Ecology, Third Class Honours

Activities and Societies: A Sustainable Future: Leadership and Entrepreneurship to Help Solve the World's Problems at Michigan State.

Summer Short Course, A Sustainable Future: Leadership And Entrepreneurship To Help Solve The World'S Problems

Activities and Societies: This 2-week summer short course was arranged in partnership with the University of York and the International.

Level 3 Extended Diploma, Environment And Countryside Management, Distinction*

Activities and Societies: DCSU Environment Officer (2014/15) DCSU Student Representative (2013/14) Modules covered: - Understand.

Btec Level 3 National Certificate, Art And Design, Pass Pass

Activities and Societies: Medical Examiner for the (successful) Defendant in a mock trial for AS Law.

Gcses, 1Xa, 2Xbs, 6Xcs

A - Japanese B - Science (B) Merit - Art & Design Level 2 BTEC First Diploma C - English language C - English literature C - Maths C.