Diagnosed and framed client challenges and opportunities on a national scope across a broad range of content areas, including health equity, education and workforce development.Responsibilities include:+ Contributed efforts to acquire $2.65 M in new business by answering requests for proposal (RFP) and attending second round interviews.+ Built, maintained and deepened existing client relationships.+ Led teams of internal staff and outside consultants by providing executive-level direction, clarity, and having the willingness to make the tough decisions and have the difficult conversations.+ Designed, implemented, and evaluated highly complex programs and initiatives with a national scope.+ Designed and facilitated working sessions, strategic retreats and other meetings with clients, internal teams and organizational partners.+ Increased the intellectual property of Converge via developing curriculum, toolkits, resources, promotional materials, and other customized assets.

As one of 7 national grantees, led on-the-ground efforts to develop and pilot an employer-embedded workforce development model aimed at advancing minimum wage-earning parents into higher-wage, family-sustaining jobs.+ Executed the launch of the $1M MOVE UP initiative funded by The W. K. Kellogg Foundation.+ Established a National Healthcareer Association (NHA) partnership to designate STRIVE New York as an official site for the NHA Certified Billing and Coding Specialist (CBCS) certification exam, the first within the East Harlem community and the STRIVE 22-city affiliate network.+ Wrote and conducted the SOAR professional development curriculum to teach working adults how to raise their work brand profiles, resulting in 91 students earning an average $4.32/hour wage increase.+ Managed an 8-person team of staff and instructors dedicated to coaching and motivating adult learners to pursue advanced wages via earning industry-recognized credentials.+ Allocated resources, coordinated logistics, recruited students, and directed an 8-program track career advancement training schedule for approximately 300 entry-level healthcare and construction professionals.+ Promoted STRIVE Advancement initiatives by participating in community, state, and national events or meetings, and by developing partnerships with industry and secondary education institutions.+ Negotiated MOUs and provider agreements with employers, community partners, and vendors to achieve contractual target goals, increasing staff capacity for addressing identified skill gaps and market demand.+ Compiled and analyzed data, prepared statistical reports, and presented findings for grant performance outcomes, business impact studies, RFP development, and other marketing purposes.

Converted a family tradition into a conduit for connecting people from diverse backgrounds and experiences. Internationally-recognized as a go-to tea sommelier for restaurant owners, pastry chefs, and retail shops seeking to incorporate tea into their products and menu services.+ Serves as a cultural ambassador for those interested in tea, its history, and its various processing methods.+ Cultivates and develops a global social media presence for the 80+ nations producing tea, including China, India, Sri Lanka, and Kenya.+ Designs, blends and markets customized specialty tea blends and herbal infusions.

Provided strategic consulting for youth employment initiatives while leading tactical, day-to-day execution and support to workforce development leaders and public officials. Coordinated contract obligations to meet business objectives across multiple areas of focus: curriculum review and planning, workshop facilitation & training, experiential education, employer relations, and post-graduation career development.+ Engineered logistics to interview 183 internship candidates from 16 participating high schools. Tracked daily attendance and co-facilitated 2-week intensive work readiness training for 133 attendees.+ Compiled, submitted and audited payroll timesheet records 121 initial internship starts (103 completed).+ Moderated the 2015 NYC Department of Education (DOE) CTE Automotive & Transportation Industry Forum.

+ Established a college career development office to enhance student opportunities for scholarships, internships, and post-graduate employment. Managed both a budget and a team of student leaders.+ Initiated KINGlink, the online recruiting system supported by NACE and Symplicity Corporation.

+ Increased first-year student retention performance to 76% from 50% previous year.+ Administered Student and Exchange Visitor Information System (SEVIS) and F-1 international student visa documentation.

+ Achieved Millennium Club Silver status for outstanding sales performance.+ Created visual merchandising displays and executed floor layout plans designed to drive sales.+ Promoted and increased customer product knowledge via communicating ingredient properties.+ Entrusted with keyholder opening and closing procedures as well as onboarding new hires.

Interacted with various Dallas region business constituents and developed customized strategies tailored to each firm's size, goals and resources.

+ Developed and supervised 1900 volunteers for a 28,000 member non-profit organization+ Established department, documented standard operating procedures, authored volunteer training materials, and managed departmental budget+ Extensive experience in recruiting, interviewing, staffing, and motivating 1000+ individuals for multi-day special events

Coordinated Customer Relationship Management marketing initiatives for Tennessee, Arkansas, Mississippi, Louisiana, Missouri, Western Kentucky and Southern Illinois

Provided onsite client management consulting to 40 mid-size dealers spread among Tennessee, Mississippi, Arkansas, Missouri, and Southern Illinois

Managed 57 small-cap Ford and Lincoln-Mercury dealerships located in South Dakota, Minnesota, and Iowa

Translated automotive technical answers into easily understood terms and employed sophisticated interpersonal techniques to facilitate customer satisfaction

Oversaw the financial operations, customer satisfaction initiatives, and business development strategies for 14 Ford and Lincoln-Mercury dealerships located in Eastern Kentucky during Operation Desert Storm

Resolved customer conflicts for the largest metro population of Ford executives, union officials and union workers

Sales & Marketing Ford College Graduate Program