Vincent Lohe Email & Phone Number

Paris, FR

Paris

I manage global support and repair operations for biometric terminals, leading an international technical team of 20. Additionally, I manage the outsourcing of our 24/7 international call center operations. My responsibilities include overseeing key performance indicators (KPIs), customer satisfaction (CSAT), cost management, and reporting. I conduct.

Europe And Middle East

As the head of 15 international EMEA public security accounts, I managed a global technical team consisting of 16 engineers. My responsibilities included ensuring service continuity, monitoring key performance indicators (KPIs), managing customer satisfaction (CSAT), and controlling revenue and costs. I conducted audits of customer sites and effectively.

Londres Et Périphérie, Royaume-Uni

I supervised a technical team of 10 engineers and subcontractors. My responsibilities included managing forensic and border control biometric systems in the UK, ensuring uninterrupted service, and monitoring key performance indicators (KPIs) and customer satisfaction (CSAT). I reported directly to the Managing Director (MD) of Morpho UK.Home Office.

Paris Et Périphérie

I lead a technical team consisting of 15 members. My responsibilities include overseeing the robustness and quality of Sagem biometric systems. Additionally, I am responsible for coordinating product deliveries to our international customers. I am actively involved in a project focused on optimizing processes and reducing costs, utilizing LEAN SIGMA.

Pretoria, Gauteng, Afrique Du Sud

I led the deployment, installation, and maintenance of the forensic biometric system (AFIS) for the South African Police Services. This involved hiring and supervising a technical team of 6 engineers, as well as managing local contractors to ensure their performance met expectations.I managed the installation and administration of 2 central sites and 35.

Bogota, District De LA Capitale Bogota - Département, Colombie

I coordinated the deployment, installation, and maintenance of the Colombian National Identity Card system. This involved ensuring service continuity, monitoring key performance indicators (KPIs), ensuring customer satisfaction (CSAT), and generating regular reports.Additionally, I supervised the rollout and management of portable biometric devices for ID.

Cergy-Pontoise

I was responsible for the preparation, deployment, and installation of international biometric systems during my tenure at SAGEM SA.

Municipalité De Johannesbourg, Gauteng, Afrique Du Sud

As a Regional Computer Engineer stationed at French Embassies across 11 countries in Southern Africa, my role involved overseeing various aspects of IT management. This included implementing IT systems, ensuring their maintenance, ensuring compliance with security standards, and conducting staff training.

Engineering Degree, Image Processing

Ingénieur

Electrical Engineering

Diplôme Universitaire De Technologie (Dut), Electrical Engineering Technologies/Technicians, Dut