Victoria Lynn Email & Phone Number

Marshall, Tx, Us

Remote

• Architected and managed comprehensive automation framework using ConnectWise Automate, reducing manual intervention and improving client response times • Lead Rapid Response Team in maintaining SLA compliance while mentoring team members and implementing process improvements• Designed and implemented enterprise-wide security infrastructure utilizing Bitdefender GravityZone, Huntress, and Windows Defender, protecting over 3100 endpoint devices• Developed and maintained PowerShell automation scripts that reduced routine task completion time and significantly decreased human error• Spearhead disaster recovery and business continuity initiatives through administration of Datto and Axcient platforms• Configure and manage Microsoft 365/Azure/Intune solutions across diverse client industries, ensuring security best practices and compliance requirements• Serve as key technical trainer for new hires, developing curriculum and conducting hands-on training sessions• Collaborate with Managed Services Team to analyze market trends and enhance MSP service offerings• Maintain 99.9% uptime for mission-critical ConnectWise platforms including Automate, Manage, and Control through proactive monitoring and maintenance

• Led comprehensive IT operations including infrastructure planning, budget management, and strategic technology selection• Designed and maintained hybrid Windows/Linux server environment with focus on security and business continuity• Orchestrated company-wide technology upgrades while maintaining 99.9% system availability• Managed multi-platform environment including Windows and Mac workstations, WAN infrastructure, and VPN solutions

• Developed and delivered comprehensive technical curriculum across networking, software engineering, server administration, and IT support disciplines• Managed department operations including annual budget, staff recruitment, and equipment procurement• Led successful accreditation initiatives and curriculum development for multiple technical programs• Maintained industry partnerships to ensure curriculum aligned with current technology trends and employment demands• Supervised technical lab environments supporting hands-on student learning across multiple platforms

• Developed and delivered comprehensive technical curriculum across networking, software engineering, server administration, and IT support disciplines• Managed department operations including annual budget, staff recruitment, and equipment procurement• Led successful accreditation initiatives and curriculum development for multiple technical programs• Maintained industry partnerships to ensure curriculum aligned with current technology trends and employment demands• Supervised technical lab environments supporting hands-on student learning across multiple platforms

• Administered complex technical environment including networked workstations, 3D printing systems, and CNC machinery• Managed departmental budget and procurement processes while maintaining optimal inventory levels• Provided technical support and training to faculty and students across advanced manufacturing technologies• Implemented preventive maintenance schedules resulting in improved equipment reliability and reduced downtime

Associate Of Arts And Sciences - Aas, Computer Software Engineering, 4.0

Activities and Societies: Phi Theta Kappa officer

Associate Of Arts And Sciences - Aas, Information Technology, 4.0

Activities and Societies: Phi Theta Kappa officer