Victoria Macdonald Email & Phone Number

Responsible for the successful design, development, delivery and management of learning solutions. Ensure organizational learning and development programs are consistent with Audible’s mission, vision, learning and talent development strategy. Develop a holistic training approach based on the thoughtful assessment, identification, and prioritization of training requirements. Design, develop, deliver and manage fully-integrated training and development solutions. Direct the instructional design and development of internally or externally developed learning solutions for a variety of delivery methods including e-Learning and instructor-led content. Design and facilitate learning courses in the classroom and use virtual delivery media. Develop ad hoc curriculum relevant to critical business initiatives and other departmental / functional needs. Analyze learning evaluation data and metrics to diagnose gaps, identify opportunities and implement change to ensure content is current, relevant and delivered in the most efficient and effective manner. Ensure highly evolved data analysis and metrics process is in place for ongoing reporting to the organization.

New York, Ny

Handled business development of national sales agents and learning needs of company staffthrough comprehensive curriculum including luxury sales, client service, and negotiatingtechniques and use of premium brand offerings and technology tools. Designed and deliveredcore brand positioning and sales education classes for all U.S.-based brokerages. Configuredlaunch of new learning management and virtual classroom platforms to support 1400 agents.

Greater New York City Area

Oversaw learning strategy for 4,000 retail employees across North and South America as well asinternal client groups, including channels of distribution such as retail sales, Tiffany for business,e-commerce/direct mail, customer service and merchandising. Managed core curriculumincluding .luxury brand sales, product, customer service, merchandising and retail systems.Partnered with business leaders to understand organizational objectives and createcomprehensive training vision and strategy to support company goals. Worked with operationsand retail leadership to identify performance gaps and jointly develop appropriate solutions.Ensured linkage of training strategy for sales and operations with overall human resourcesstrategy from talent acquisition and onboarding through succession planning. Identified andestablished learning technology and tools to support needs of dispersed population utilizingblended learning solutions. Established technology infrastructure to implement strategies andfacilitate metric-based evaluation. Managed business operations of education and training thatincluded budgets, productivity, program effectiveness, business impact and return on investment.Located and liaised with local vendors and instructional design specialists to outsource trainingdevelopment and facilitation in accordance with company’s brand.

Woodcliff Lake, Nj

Responsible for developing strategic initiatives to support career development and training for1,300 employees. Partner with senior leaders to provide effective solutions to performancechallenges and ensure alignment with corporate business objectives.

Greater New York City Area

Managed training department staff of 15 instructors, ten consultants and two administrators. Administered program to recruit, select and rapidly train new instructors. Determined learning and performance requirements for clients through needs analyses, with customization requirements and follow-up return on investment analyses. Developed project-based approach to course development, increasing productivity 25%.

Morristown, Nj

Ensured growth of company from 20 employees offering 250 classes yearly into 100 employee firm offering 12,000 classes annually. Supervised instructional design of 100 new courses annually. Managed and developed staff of ten full-time and ten per diem instructors.

M.A., Adult Education

M.A., Music

B.A., Music And German