Vasyl M. Email & Phone Number

Winnipeg, Mb, Ca

Palo Alto, Ca, Us

Cloud infrastructure (Microsoft Azure, IaaS, PaaS) and application projects for Oncology Software SolutionsDevelopment of the Managed Service Solutions (Cloud and On-Prem) for US-based customers and worldwideSIEM implementationDisaster Recovery ImplementationVendor management (development of RFI, RFQ, RFP, vendor evaluation)Development of Agile cross-functional teams around the globe.

Winnipeg, Manitoba, Ca

• Implemented projects:o Successfully implemented cloud-based applications for dental clinics to optimize dental practice operations, including patient charts, direct connectivity with imaging devices, one-click printing, and side-by-side comparison, appointments with drag-and-drop rescheduling, and more.o Implemented web applications for dental clinics and construction companies, including integration with CRM systems and third-party booking services.As a Project Manager, my responsibilities were:• Communication with clients, collecting project requirements, functional and non-functional specifications facilitating the focus groups, applying Delphi and Nominal group techniques.• Projects planning, performance tracking and velocity measurement on all stages.• Project decomposition and tracking the project's life cycle.• Empowering collaboration inside the team.• Applying Agile (Scrum, Kanban) methodology in development flow.As a Scrum Master, my responsibilities were:• Organizing and facilitate Scrum ceremonies (daily meetings, sprint planning, reviews, retrospectives).• Driving process improvement – identify inefficiencies in the processes, suggest and introduce improvements.• Managing offshore development teams, manage workload and allocate resources between project teams.

Winnipeg, Manitoba, Ca

Experienced Inbound Call Center CSR who can efficiently process a large volume of calls in a day. As a Lead, provide support for new agents to resolve the customer’s problemsAssist all customers through inbound calls, emails and/or chatsCommunicate a variety of information to the customerProvide outstanding customer servicePlace new orders, process refund or reship lost/delayed orders for the customersFraud detection of the customer's accounts

• IT Projects:o Completed the project of implementing a new billing system for the power supply company. The project was delivered within scope and budget providing hundreds of thousands of end-customers with modern capabilities to manage electricity bills online. o Implemented the online payment solution which allows performing single-click payments using a bank card or national payment system.o As a Product Owner of the CRM implementation, defined project requirements, designed business process models, and coordinated QA-teams. Provided high-quality communication with project stakeholders including weekly meetings and presentations to the Senior Managemento Designed and implemented the project of the network of self-service terminals for customer needs and reduced customer service time by 40%. o Managed the project of the implementation of the Queue management system at three customer offices, including the design of business processes, project requirements elicitation and Vendor management.o Determined goals, time frame, staffing requirements, allotment of resources for accomplishing the “Integration Challenge” project on cloud integration between the billing application “EnergySuite”, CRM, and EPR systems, providing flexibility and scalability to allow future expansion. o Creation of an IoT-service of remote equipment monitoring and power consumptiono Coordinated a team of 10 developers to redesign the corporate web portal for customers to access online services such as products, personal billing. o Designed scenarios for the chatbot and elicited requirements for developers to leverage API interactions as needed.• Provided the Board of Directors and senior management with regular financial analysis to assist in making strategic decisions.• Provided risk management and issue resolution.• Managed a network of 15 electric supply offices (200 subordinates) by providing central administrative and operating control.

Київ, Київська, Ua

• Implemented projects:o Created a sales network in hypermarkets across the region (budget over $1 mln)o Organized the new sales centers in the city of Ivano-Frankivsk and Kolomya (budget over $2 mln)Conducted the development of retail banking in Ivano-Frankivsk region (more than 60 subordinates) providing successful sales of financial products to clients over the region.Developed a cross-sale strategy and implemented Business Intelligence Solutions that enabled the company to achieve a 150% increase in sales.Concluded long-range contracts with more than 100 retail companies that increased the deposit portfolio and totalled over $5 million.Generated more than $500K in revenue and fee income within a 6-month period in 2012 expanding distribution channels and offering diverse competitive financial products to clients.Developed forecasts, financial objectives and business plans utilizing Microsoft Excel, ProjectExpert software.

Kiev, Ukraine, Ua

IT Projects:Managed ERP system development and implementation in the 15 branches (budget $1.4 mln, team size: 10).Led the initiation and planning processes of the development of the mobile application for business clients (budget $300K, team size: 8).Managed the implementation of the data backup and disaster recovery systems (budget $700K, team size: 6).Led the planning process of the project of the fraud-detection solution for online payments (budget $220K, team size: 8)Developed project charter and stakeholder register. Facilitated focus groups and subject matter experts to collect requirements and define the project scope.Developed a schedule management plan and budget.Coordinated internal resources and vendors for the flawless execution of projects applying project reporting and meeting.Business Development Projects:Organized and managed 10 sales centers across the region from fresh including the Procurement process (budget $3.000.000, team size: 60-120).Developed cross-sale products and implemented Business Intelligence Solutions that enabled the company to achieve a 150% increase in sales.Provided monitoring and control project works to track the project progress using earned value analysis and variance analysis.Prepared the work performance reports with forecasts and burndown charts to Senior Management.Concluded long-range contracts with more than 100 retail companies that increased the deposit portfolio by over $15 million.Developed forecasts, financial objectives and business plans utilizing Microsoft Excel, ProjectExpert software.Prepared the investment plan and developed a marketing strategy for a car dealership (2007-2008), meat-producing companies (2006-2009), and equipment leasing and financing company (2009-2012).

Kyiv, Ua

Organized eight sales centers in Western UkraineManaged customers pipeline with over 1200 clientsDeveloped and managed the Retail Financial Sales network including cross-salesBuilt relationship with key partners, including development companies and realtors Was responsible for the Mortgage Portfolio Management: over $30 mln per yearResolved complicated situations in order to meet compliance and make customers satisfied

Master Of Engineering - Meng, Engineering

Master Of Economics, Business Economics