Vickram S Mane Email & Phone Number

Dubai, AE

Dubai, United Arab Emirates

Dubai, United Arab Emirates

Enterprise IT Security Solutions & Services. Endpoint -Next Gen. AV & EDR | Network Security - NGFW, IPS, WAF, Micro-segmentation, ZTNA, Secure Web Gateway, Secure Email Gateway, | Cloud Security - CASB, CSPM, Cloud Work Load Protection, Cloud Firewall | Data Protection - Encryption, Device Control, DLP, DRM, DB Security | Identity Management - IAM, Single.

Abu Dhabi UAE

Proven ability to deliver enterprise level solutions and ability to deal with Sr. Management. Aggressively achieve individual sales quota and increase market share by acquiring net new customers.Extensive knowledge of IT industry, market place trends and key indicators, communication, customer relations, strong negotiating and decision making skills..

Sharjah, United Arab Emirates

- Identify New leads & develop relationships with small business and Large Enterprises, Governments, banks, and other sectors. - Develop and execute account plans and strategies for assigned accounts.- Maximize revenue and market share through strategic sales. Gain and build mind share and establish standards for TatvaSoft FZC and maintain high level.

Thane, Maharashtra, India

- Business Designing & strategy formulation- Business Development- Sales Administration- Channel development- Strategic tie-ups for Institutional business- Institute Branding and positioning- Market Intelligence - Market research, Competitor activities, Product promotions- Student Placements through Campus Interviews.- Operational efficiencies.

To ensure Tier 3 resolution and resolution of customer service incidents.- Provide orientation to customers on Citibank products and services.- Ensure cross functional support to other departments of the bank in order to enhance customer service experience.- Maintain key Account Management by providing enhanced services to high net worth Citibank customer.

Evaluate calls & mentor service representatives to perform as per the company standards To give constructive and direct feedback to agents on communication (voice and accent).Calibrations to be driven as a key to consistency & quality successEnsure communication requirements & deliverables are uniformly understood by operations.Attend SLA (Service level.

Mumbai, Maharashtra, India

Manage a Team of 15-20 agents. Coach and buddy agents from time to time on the areas of improvement and provide timely feedback Responsible for handling escalations & complaints from Clients, be it process related or soft skills and document the same. Worked closely with the Capacity Planning and Real Time Adherence department for ensuring department’s.

Mumbai, Maharashtra, India

Organizing and execution of various events and product launches of corporate accounts. To execute and supervise promotions and road shows of various IT corporate’s like Satyam, Mantra Online, Baazee.com, and Reddiff.com.To get permission from local municipal and government bodies to conduct events and activities.To plan and estimate the budget for the.

Mit Professional Education, Digital Transformation From Ai And Iot To Cloud, Blockchain And Cybersecurity, 98.96%

Digital Transformation From AI and IoT to Cloud, Blockchain and Cybersecurity.

Bachelor Of Arts, Political Science

Education record

Education record