Enterprise IT Security Solutions & Services. Endpoint -Next Gen. AV & EDR | Network Security - NGFW, IPS, WAF, Micro-segmentation, ZTNA, Secure Web Gateway, Secure Email Gateway, | Cloud Security - CASB, CSPM, Cloud Work Load Protection, Cloud Firewall | Data Protection - Encryption, Device Control, DLP, DRM, DB Security | Identity Management - IAM, Single Sign On, MFA, PAM, Identity Governance Mgmt | Risk & Compliance - SIEM, NAC, IT Security Audit services, Breach & Attack Simulation… Show more Enterprise IT Security Solutions & Services. Endpoint -Next Gen. AV & EDR | Network Security - NGFW, IPS, WAF, Micro-segmentation, ZTNA, Secure Web Gateway, Secure Email Gateway, | Cloud Security - CASB, CSPM, Cloud Work Load Protection, Cloud Firewall | Data Protection - Encryption, Device Control, DLP, DRM, DB Security | Identity Management - IAM, Single Sign On, MFA, PAM, Identity Governance Mgmt | Risk & Compliance - SIEM, NAC, IT Security Audit services, Breach & Attack Simulation, Vulnerability Mgmt. Show less

Proven ability to deliver enterprise level solutions and ability to deal with Sr. Management. Aggressively achieve individual sales quota and increase market share by acquiring net new customers.Extensive knowledge of IT industry, market place trends and key indicators, communication, customer relations, strong negotiating and decision making skills. Ability to work in a fast paced environment. Fluent in English with oral and written skills.Strong working knowledge of MS Office… Show more Proven ability to deliver enterprise level solutions and ability to deal with Sr. Management. Aggressively achieve individual sales quota and increase market share by acquiring net new customers.Extensive knowledge of IT industry, market place trends and key indicators, communication, customer relations, strong negotiating and decision making skills. Ability to work in a fast paced environment. Fluent in English with oral and written skills.Strong working knowledge of MS Office tools.Strategic Consulting, including Sales & Strategy development. Show less

- Identify New leads & develop relationships with small business and Large Enterprises, Governments, banks, and other sectors. - Develop and execute account plans and strategies for assigned accounts.- Maximize revenue and market share through strategic sales. Gain and build mind share and establish standards for TatvaSoft FZC and maintain high level customer relation.- Develop key relationships at all levels within Client's & organization.- Solely manage and… Show more - Identify New leads & develop relationships with small business and Large Enterprises, Governments, banks, and other sectors. - Develop and execute account plans and strategies for assigned accounts.- Maximize revenue and market share through strategic sales. Gain and build mind share and establish standards for TatvaSoft FZC and maintain high level customer relation.- Develop key relationships at all levels within Client's & organization.- Solely manage and build client / customers based on references and new leads.- Attend & participate in related events and trade fairs. - Business development design & strategy formulation.- To execute plans resulting in successful account acquisition.- Revenue generation- Sales Administration- Solely handle Channel development - Partners & alliances - Obtaining client feedback for improvement and new learning.- Solely handle strategic tie-ups for business development in the region.- Market Intelligence - Market research, Competitor activities. Show less

- Business Designing & strategy formulation- Business Development- Sales Administration- Channel development- Strategic tie-ups for Institutional business- Institute Branding and positioning- Market Intelligence - Market research, Competitor activities, Product promotions- Student Placements through Campus Interviews.- Operational efficiencies- Administration of the Institute- Launching new batches- Ensuring High Academic quality- Reviewing… Show more - Business Designing & strategy formulation- Business Development- Sales Administration- Channel development- Strategic tie-ups for Institutional business- Institute Branding and positioning- Market Intelligence - Market research, Competitor activities, Product promotions- Student Placements through Campus Interviews.- Operational efficiencies- Administration of the Institute- Launching new batches- Ensuring High Academic quality- Reviewing Faculty competence- Reviewing Counselor - competence- Obtaining Student feedback- Cost control and budget management- Team Management - Hiring and development of staffAchievements: - Centre achieved for the 1st time the highest no. of registrations in 2 years and rated best amongst the top profit centre’s within one month of joining. Show less

To ensure Tier 3 resolution and resolution of customer service incidents.- Provide orientation to customers on Citibank products and services.- Ensure cross functional support to other departments of the bank in order to enhance customer service experience.- Maintain key Account Management by providing enhanced services to high net worth Citibank customer accounts.- To conduct Share best practice sessions across Teams and departments with a focus to enhance Customer… Show more To ensure Tier 3 resolution and resolution of customer service incidents.- Provide orientation to customers on Citibank products and services.- Ensure cross functional support to other departments of the bank in order to enhance customer service experience.- Maintain key Account Management by providing enhanced services to high net worth Citibank customer accounts.- To conduct Share best practice sessions across Teams and departments with a focus to enhance Customer satisfaction.- Ensure Maintenance of Logs and required reports on sales.- Develop Business through lead generation - Together developed different system applications and CRM tools to track and update customer data. Show less

Evaluate calls & mentor service representatives to perform as per the company standards To give constructive and direct feedback to agents on communication (voice and accent).Calibrations to be driven as a key to consistency & quality successEnsure communication requirements & deliverables are uniformly understood by operations.Attend SLA (Service level Agreement) meeting to ensure account targets are met, by reviewing on weekly, monthly & quarterly basis.Drive and… Show more Evaluate calls & mentor service representatives to perform as per the company standards To give constructive and direct feedback to agents on communication (voice and accent).Calibrations to be driven as a key to consistency & quality successEnsure communication requirements & deliverables are uniformly understood by operations.Attend SLA (Service level Agreement) meeting to ensure account targets are met, by reviewing on weekly, monthly & quarterly basis.Drive and maintain Internal Quality Audits reports on regular basis.Participate in calibration sessions with Communication & Cultural Training Leadership staff (CCT), Convergys personnel and Client.To focus primarily on Continuous Improvement by designing and implementing innovative process to enhance Customer satisfaction scores. Active member of the Rewards and Recognition committee. Worked on Call Centre tools & applications like Avaya/Nortel, CMS, E talk Advisor, Lotus Notes, & other MIS tools. Show less

Manage a Team of 15-20 agents. Coach and buddy agents from time to time on the areas of improvement and provide timely feedback Responsible for handling escalations & complaints from Clients, be it process related or soft skills and document the same. Worked closely with the Capacity Planning and Real Time Adherence department for ensuring department’s Service Levels are met.Attend Conference calls with process owners to improve and simplify the process.Worked on Call Centre systems… Show more Manage a Team of 15-20 agents. Coach and buddy agents from time to time on the areas of improvement and provide timely feedback Responsible for handling escalations & complaints from Clients, be it process related or soft skills and document the same. Worked closely with the Capacity Planning and Real Time Adherence department for ensuring department’s Service Levels are met.Attend Conference calls with process owners to improve and simplify the process.Worked on Call Centre systems like Avaya/Nortel, CMS, Witness, Bluepumpkin, Lotus Notes, & other MIS tools. Generating weekly reports on coaching activities and team’s performance on Quality, and other dept parameters on weekly basis and review the same to map the performance of associates. Conduct and document monthly team meetings and calibration.Additional information is available at www.eFunds.com. Show less

Organizing and execution of various events and product launches of corporate accounts. To execute and supervise promotions and road shows of various IT corporate’s like Satyam, Mantra Online, Baazee.com, and Reddiff.com.To get permission from local municipal and government bodies to conduct events and activities.To plan and estimate the budget for the event and handle accounts.Supervised key accounts of Coca Cola Co. with their Sales and Marketing team to build… Show more Organizing and execution of various events and product launches of corporate accounts. To execute and supervise promotions and road shows of various IT corporate’s like Satyam, Mantra Online, Baazee.com, and Reddiff.com.To get permission from local municipal and government bodies to conduct events and activities.To plan and estimate the budget for the event and handle accounts.Supervised key accounts of Coca Cola Co. with their Sales and Marketing team to build strong brand image in Mumbai region.Supervising stalls at Trade Fair held at Bandra reclamation ground (in Mumbai) for corporate like P&G and Bestfoods. Show less