Operations Manager for WebEx Voice Services. Service owner. Managing 60+ microservices across 10+ data centers worldwide. Responsible for the team hiring process and assessing budgetary requirements.Responsible for service updates, security cadence, and feature deployment. Deploying New Data Centers and migrating existing DC’s per requirement.Responsible for the automation group to streamline DC build-up/migration and monitoring.Interfacing with customers and vendors for the product and a regulatory review per country-specific requirements.

Part of the architectural team for WebEx Services – collaboration, meeting, presentation services. * Member of architectural group for partner onboarding process* Designed process, developed and modified automation scripts for release and deployment validation and acceptance. * Responsible for 3rd party component releases as integrated part of the system solution. system testing, performance testing, integration testing and data analysis.* Evaluate Commercial Test Tool acquisition.

Part of the team developing WebEx Services – collaboration, meeting, presentation services. * Architected and designed Audio Quality/Video Quality Cross Platform, Test Automation SDK utilizing POLQA and PEVQ libraries.* Suggested and implemented multiple load performance infrastructure changes to monitor and register several deployed clusters. Including possibility to monitor and register memory leaks, CPU deprivation per application/thread.* Setup, provisioned and tuned Stress Performance System to manage more than 10k simultaneous calls with real time reporting for Voice Quality analysis * Maintained several clusters of Linux Servers including VM environment.* Architected and designed tool to monitor life and recorded audio quality to analyze voice mixer.* Evaluate Commercial Test Tool acquisition.* Maintained service management for 3rd party system components.* Developed and modified automation scripts for system testing, performance testing, integration testing and data analysis.* Responsible for 3rd party component releases as integrated part of system solution.

Part of the team developing hosted Call Center Application (SAAS) - Linux/Java based contact routing platform, designed to perform with 99.999% availability. Transera multitenant platform utilized by large US and European customers. * Suggested multiple process adjustments to accommodate parallel component development. * Designed and Developed SVG/JavaScript based customer facing component, to show real-time calls in process per customer.* Setup, provisioned and tuned Stress Performance System to manage more than 10k simultaneous calls with real time reporting and agent management;* Suggested and deployed engineering tools and infrastructure backup and disaster recovery plan;* Developed scripts, to collect system data from remote customers regardless of their system localization;* Setup RFI process for external component acquisition, part of review and negotiation effort;* Developed and modified automation scripts for system testing, performance testing, integration testing;* Third party integration champion – identified bottleneck with third party product, assessed and proposed migration path to more stable platform with minimum development budget impact;

Part of the team developing IPCC / Nuasis CRM platform. System is a distributed multi-tier, largely Java application running on top of Oracle RAC, Windows front end support, mid-tier and backend run on Linux. Software is complex enough to keep challenge an inquisitive mind and is fun to manage. Participated in all phases of design, development and deployment. Suggested multiple innovations and enhancements which significantly improved quality and product performance. Automated management of the QA infrastructure.* Drove company to increase quality of the product from 97% to 99.99% while downsizing equipment infrastructure requirements per system deployment.* Helped to identify strategy for initial product installation, that drove product installation process from several days down to 4 hours, regardless of the size and complexity of the system including installation of the Oracle RAC (Oracle Cluster solution with shared storage device), as result of the improved process.>>>

>>>* Managed Telco and Unix environments in QA labs including expansion and provisioning plans for over 80 QA Linux servers, with 40 servers simulating 1400 Call Center Agents (windows machines).* Participated in development tasks (include troubleshooting) with third party product integration.* Implemented the product “deployment presentation viewer” simplifying complicated customer instance definition.* Conducted a multi-step system validation testing.* Recorded bugs, software malfunctioning incidents with details of steps.* Routinely analyzed hardware and software utilization trends by using Ganglia, Nagios and other system tools, proposed performance optimizations.* Troubleshooted IP and PSTN network problems. Collaborated with developers, test engineers and corporate network support group on network design and optimization issues.* QA Focal point of contact with partners, OEM Distributors and customers

AOL Voice Services Team http://mymobile.aol.com. (One of major premium services of AOL). Participated in all phases of design, development and deployment of the next generation voice services for America Online, Inc: AOLbyPhone and AOLVoiceMail. Implemented IVR-based technologies by using multiphase highly redundant systems, integrated with AOL infrastructure and national telecom Local Exchange Carriers across US. Designed and implemented entire process and criteria for acceptance Class 5 Switch Software from a third party vendor.* Designed requirements and supervised implementation of the Lucent-based SoftSwitch infrastructure.* Managed Telco and Unix environments in multiple QA labs across AOL campuses, including expansion and provisioning plans for over 100 R&D servers* Managed the implementation of AOL’s SS7 network using Verisign (Illuminet) service>>>

>>>* Worked within various project teams as a technical focal point for defining the project scopes as pertained to development of the company’s product lines and establishment of deployment processes* Designed and implemented an AOL R&D voice network using a class-5 switch. Designed a test infrastructure to create multiple failure scenarios * Proposed solution for new call flow which saved AOL over $1,000,000 per month* Conducted a multi-step system validation testing.* Recorded bugs, software malfunctioning incidents with details of steps.* Found system issues/malfunctioning, documented them, and worked with appropriate developers to insure fast resolution.* Routinely analyzed hardware and software utilization trends, proposed performance optimizations.* Troubleshooted IP and PSTN network problems. Collaborated with developers, test engineers and corporate network support group on network design and optimization issues.

Worked as a member of the development group for design of the next generation TDM / VoIP Soft Switch (Class 4/Class 5)* Supervised a team of seven software engineers working on automation of platform testing* Managed the company’s QA lab* Designed and implemented full QA Automation (hands-off) processes using multiple test platforms with capabilities to test up to 16000 simultaneous calls with the sustaining load of up to 4 Mln BHCA* Performed stand-alone ipVerse product evaluations and provided formalized recommendations with emphasis on return on investment justification: SS7, SIP and MGCP protocol conformance testing (RFC2705, RFC2543, RFC2327 compliance)* Participated in the interoperability project between ipVerse softswitch and the multiple Gateways and SS7 STP. * Benchmarked and performance-tuned Solaris servers running ipVerse softswitch

Designed and supported IT infrastructure for the development group building the next generation Voice over DSL product* Built and managed IT corporate group.* Administered various Unix and NT servers including source control, backup, NIS, DNS, and database servers and individual development workstations* Maintained and configured WAN/LAN network equipment. Monitored system resource usage, developed metrics and delivered reports* Evaluated new server products from multiple vendors, performed ROI calculations, issued hardware purchasing recommendations, managed software licenses and forecasted corporate budget requirements for IT needs* Established and managed vendor accounts with DELL and CDW* Performed database administration and optimization tasks* Detected network intrusions, traced and reported attackers

Provided IT consulting services in NT and Unix administration for various clients including Rational Software and Synopsys.* Administered clients’ corporate IP networks* Installed and troubleshooted applications for NT, Windows 9X, and Solaris* Installed OS (Windows NT SRVR/WKST, Windows 9X, Solaris)* Managed domain user accounts for NT and NIS accounts on Solaris