• Opened the second Baked location in TriBeCa recruiting and supervising the team of kitchen staff.• Coordinate customer care with front of house team ensuring quality control and customer satisfaction.• Manage cake production and design, including wedding, celebration, and custom order cakes.• Establish relationships with vendors while managing the ordering of product for the entire bakery.• Develop menu for all new cakes, pastries, and cookies and test to ensure quality. • Work has been featured in publications including: Martha Stewart, Oprah, Better Homes & Gardens, Town & Country, Food & Wine, New York Magazine & Eater.com.

• Cake production and design helping to establish Baked’s signature look for wedding and custom order cakes.• Create production lists for decorator stations to ensure efficiency throughout the day.• Supervise all outgoing cake & wedding deliveries and organize, produce and fulfill wholesale orders.• Quality control liaison: communicate front-of-house concerns to owners and kitchen manager.

• Planned and prepared menu at high-profile events while demonstrating artistic plating techniques.• Carried out inventory and ordering of products for pastry shop.• Applied pastry fundamentals on a daily basis including bread production, cake design and pastries. • Assisted with cookbook photo shoot prep with the Executive Chef.

• Fully versed in Meditech proprietary medical software and serviced Administrative application, Medical records and Abstracting.• Analyzed data is to determine the trends in software use and developed executive summaries for leadership review. • Provided customer service support for “Health Care Information System”.• Answered customer questions and concerns to help them understand the system and ensure they’re retained as customers.