Experienced IT and Operations professional with extensive expertise in order management, technical support, and process optimization. Skilled in leading end-to-end processes such as proposal creation, pricing, contract management, and billing, while consistently driving efficiency and service quality improvements. Adept at analyzing KPIs, designing and implementing process improvements, driving automation initiatives to optimize operations. Proven ability to support digital transformation projects, innovation, and adapt to global, hybrid, and dynamic business environments. Strong communicator and mentor, experienced in empowering teams through training, coaching, and developing user-centric processes. Fluent in English, Portuguese, and Spanish, with a collaborative and results-oriented approach to problem-solving and customer engagement.