Veronica F. Email & Phone Number

Provide 1:1 support for client(s) (communication, personal care, eating support, focus, behaviour, activity tasks etc.)Facilitate client’s fullest possible participation in the programAssist Care Coordinator with other clients’ needs as necessaryAssist safe participation of clientsContribute to daily debriefing meetingsCollaborate with program staff, volunteers and familiesParticipate in quality improvement initiatives, supports the maintenance of a safe and healthy work… Show more Provide 1:1 support for client(s) (communication, personal care, eating support, focus, behaviour, activity tasks etc.)Facilitate client’s fullest possible participation in the programAssist Care Coordinator with other clients’ needs as necessaryAssist safe participation of clientsContribute to daily debriefing meetingsCollaborate with program staff, volunteers and familiesParticipate in quality improvement initiatives, supports the maintenance of a safe and healthy work environment Encourage and support clients by working with others, problem solving, decision-making, task planning and organizing, and peer socialization.Apply crisis intervention strategies calmly and effectively, respond quickly to situations. Show less

Toronto, Ontario, Canada

Greater Toronto Area, Canada

Improving or creating new processes to ensure a seamless workflow while sharing strategies that can help manage and understand client behaviours while maintaining or increasing customer satisfaction.Collaborate with CEOs, management teams and clients to help determine any gaps, pain points and assist in prioritizing and redefining the needs and goals of the company/clients. Analyze data and survey team/clients to ensure new workflows and processes are more effective, efficient and… Show more Improving or creating new processes to ensure a seamless workflow while sharing strategies that can help manage and understand client behaviours while maintaining or increasing customer satisfaction.Collaborate with CEOs, management teams and clients to help determine any gaps, pain points and assist in prioritizing and redefining the needs and goals of the company/clients. Analyze data and survey team/clients to ensure new workflows and processes are more effective, efficient and aligned with the needs of the company/client. Show less

Toronto, Ontario, Canada

Took on all existing High Value Clients (HVC) without any notice or transition plan.Reestablish relationships with clients who were on the verge of churning. First, gaining trust through zoom meetings, asking strategic questions and understanding clients' needs and how we can add value to their business. During initial meetings with a big client, it was clear we needed to stretch and go above and beyond to keep them from churning. Took on the first ever HVC project ResQ had attempted… Show more Took on all existing High Value Clients (HVC) without any notice or transition plan.Reestablish relationships with clients who were on the verge of churning. First, gaining trust through zoom meetings, asking strategic questions and understanding clients' needs and how we can add value to their business. During initial meetings with a big client, it was clear we needed to stretch and go above and beyond to keep them from churning. Took on the first ever HVC project ResQ had attempted with any client.Ensure new workflows and processes are more effective, efficient and aligned with the needs of the company/client by scheduling frequent meetings to start and tapering off as the client becomes more confident in the product/service. Show less

Toronto, Ontario, Canada

• Creating strong lasting relationships with customers. Understanding their needs and goals so that they are set up for success. Manage onboarding, adoption and product updates to ensure customers are receiving full value of FreshBooks service • Results-oriented when connecting and retaining customers that are churning or have canceled their account. Efficiently and proactively handling client escalations and issues. • Assisting Head of Customer Success with testing initiatives… Show more • Creating strong lasting relationships with customers. Understanding their needs and goals so that they are set up for success. Manage onboarding, adoption and product updates to ensure customers are receiving full value of FreshBooks service • Results-oriented when connecting and retaining customers that are churning or have canceled their account. Efficiently and proactively handling client escalations and issues. • Assisting Head of Customer Success with testing initiatives, building processes, managing new hires and overall scaling the CS team.• Collaboratively work with the CS team and internal departments to help identify and collect customer feedback for system enhancements that can positively impact user experience. • Training and onboarding new CS employees on best practices, daily workflow, processes, initiatives and tools such as Salesforce, RingDNA, Zoom, ZenDesk, etc. • Selected to work alongside the Head of Accounting to help create processes and workflows as well as onboarding prospects onto our new accounting channel program. Show less

Toronto, Ontario, Canada

• Execute extraordinary experiences every day! Guarantee that every customer feels valued and cared for. Going above and beyond the typical customer service role to show customers how much they are appreciated. • Staying positive and solution focused. Go to great lengths when answering phone calls and emails to help customers find solutions to whatever problems they might face. As well as staying proactive by ensuring customers are utilizing all features available to them. • 2016;… Show more • Execute extraordinary experiences every day! Guarantee that every customer feels valued and cared for. Going above and beyond the typical customer service role to show customers how much they are appreciated. • Staying positive and solution focused. Go to great lengths when answering phone calls and emails to help customers find solutions to whatever problems they might face. As well as staying proactive by ensuring customers are utilizing all features available to them. • 2016; Selected to help Training Specialist with onboarding of all new FB employees as well as training existing employees on new FreshBooks app and tools such as ZenDesk, Aria, etc. Show less

•Responsible for executing individual and family therapy sessions in an intense and multi-faceted community-based program. •Development and adherence to treatment plan requirements, utilizing computer case file management systems; contributing and partaking in dynamic, systemic, individual and team supervision.

• Managing key aspects of the store operations and flow; opening and closing store responsibilities.• Using creative strategies to motivate staff and maintain a cohesive team to reach daily sales goals. • Lead and facilitate various staff and customer events in-store and throughout the community to help with team building and community networking. • Encourage, educate and lead by example of the company culture, values and vision of raising overall health in our community.

Worked directly with children with autism and their families; delivering intensive behavioural intervention and using the principles of applied behavioural analysis to improve their quality of life.

•Plan, develop, provide and implement play based activities that stimulate and support children’s intellectual, physical, social, emotional and language development.•Listening to, encouraging, enabling, stimulating and ensuring the safe keeping of the children.

Parkview

Generated new leads, followed up and closed leads through discussion, fitness goal setting and completed all necessary forms.Suggested individualized Personal Training programs to customers based on their needs and goals.Consistently updated health and fitness knowledge through workshops, certifications and seminars

Toronto, Ontario, Canada

As a Service Advisor, I am essentially the liaison between customer and auto mechanic. I opened work orders for pre booked appointments and walk-ins. Documenting any additional information in detail regarding the customer's requested services and vehicle concerns for mechanic to complete, inspect and/or diagnosis issue. Once mechanic has diagnosis, I communicate with the customer any findings, suggestions, recommendations and estimated costs. Usually handling customers that are handling… Show more As a Service Advisor, I am essentially the liaison between customer and auto mechanic. I opened work orders for pre booked appointments and walk-ins. Documenting any additional information in detail regarding the customer's requested services and vehicle concerns for mechanic to complete, inspect and/or diagnosis issue. Once mechanic has diagnosis, I communicate with the customer any findings, suggestions, recommendations and estimated costs. Usually handling customers that are handling unexpected expenses so it is important that there is clear communication and exceptional customer service experience regardless of the type of service being completed.Administratively handling payroll, customer inquiries and booking appointments. Show less

Toronto, Ontario, Canada

Managed the Ladies Department. Assisting customers with their purchases or returns. Proactively handling any customer complaints or escalations. Promoting and setting up customers on credit card membership. Working with staff to ensure all breaks are covered and that they stay positive and motivated.