Veronica Mitchell Email & Phone Number

Frisco, Tx, Us

Dallas, Texas, Us

Enhanced organizational efficiency by establishing and leading a high-performing Quality Assurance (QA) team, integrating a systematic Software Development Life Cycle (SDLC) framework that seamlessly incorporates QA processes. Spearheaded the implementation of QA tools and orchestrated comprehensive training programs for newly onboarded QA Analysts. Due to the intricate nature of the Legacy Software, strategically training Engineering Analysts to assume QA responsibilities, optimizing resource allocation and expediting the professional testing process, thereby negating the need to recruit and acclimate a QA Analyst unfamiliar with both the industry and software intricacies.Demonstrated Achievements:• Successfully established and managed a QA team, driving improvements in quality control processes.• Designed a UAT process that reduced the time spent in UAT from 6 months to 3 weeks. Also, significantly reduced the number of issues found by UAT. • Designed and implemented an efficient SDLC methodology, incorporating QA practices throughout the software development process.• Introduced advanced tools and technologies to streamline testing procedures and enhance overall productivity.• Developed and delivered comprehensive training programs for new QA Analysts, ensuring their proficiency in software testing techniques.• Strategically trained an Engineering Analyst to assume QA responsibilities, mitigating the challenges associated with hiring and training a QA Analyst unfamiliar with the industry and complex Legacy Software.

Arlington, Va, Us

Strategic and transformational leader driving process improvements and communicating best QA practices while moving the engineering organization from waterfall to agile.• Introducing best practices for agile, QA, automation and optimizing the delivery process.• Provided a QA and Automation roadmap and plan to optimize our regression with automation year over year. Taking an automation first approach with goals of 100% automated regression and in sprint automation• Successfully transformed one large QA organization into 4 different scrum teams, while maintaining a separate automation and integration team.• Integrated our Romanian team into our current process and into different scrum teams• Used Jira as a dashboard for burn down charts and metrics to measure the teams success. • Continuous improvement by ensuring retrospectives had actionable items and follow ups• Team Tools Utilized: Jira | Test Rail | GitHub | Cypress | Selenium | Python | API Frameworks | Postman

Irving, Texas, Us

Worked with the business weekly to identify the priority of their projects and to give updates on current projects in flight. Matured and streamlined the intake process from the business into IT. Introduced metrics, capacity planning data and streamlined timekeeping to allow for more accurate metrics on cost per projects. Managing a small team responsible for creating a weekly report on projects deployed, updates on the strategic high profile project, and the top 5 general projects. Enterprise Report sent to the CEO and executives. Organized and facilitated the monthly C level executive meeting to review the monthly report to ensure projects in flight were in line with yearly company objectives.

Irving, Texas, Us

QA ManagerManual and automation team of 15, supporting 7 Development teams (eComm, POS, Services, Host, Mobile, Security and infrastructure) in both waterfall and Agile methodologies. Average of 5-6 projects in flight at all times. I transformed this team, processes and matured the organization. Introduced TFS Test Manager (Azure Dev Ops) for test case repository, defect tracking and reporting. For transparency and improved communication, started daily status reports as a vehicle for communication and metrics. Facilitating Project Prioritization meetings to control workflow in. Working to mature the software delivery process for the organization by implementing a change request process, as well as a monthly cadence release on tactical items. Introduced a monthly metrics report to target areas needing improvement and give clear visibility into project and lifecycle trends. Introduced automation and built it from the ground up using Ranorex in C#. Have automated our smoke test in all systems. Focused on automating our regression suite and have started with in sprint automations. Piloting Service VirtualizationRelease ManagerManage a small team to start formalizing the release management process utilizing managed engine. Defining process and discipline that will be used as well as leveraging existing teams for production deployments. Formalizing deployment plans, go/no go meetings and schedule.

Grapevine, Texas, Us

Project ManagerMoved into a Project Manager role at the recommendation of the CIO to expand my skill set on the delivery teams and to further advance my career. As an IT PM I have been working with HR and Finance to implement projects and keep them on budget, in scope and on time using the PMBOK standards and the PMO guidelines. Reporting time, budget and progress using Clarity and Microsoft Project. Working with stakeholders to submit RFP and CERF’s and Change Requests. Managing delivery teams from kickoff meetings through QGates and daily standups.The liaison on newly acquired companies in high growth mode. Helped them expand from 500 retail stores to 1500 in less than a year and focused on SOX & PCI compliance. Integrated the process flows to fit within GameStop's best practices. Ensured acquisition's projects were funded and created an ongoing process to ensure transparency. Worked with all the IT organizations within GameStop to create a Service Design Model. As different IT areas matured and were ready to offer their services to our acquisitions I would step in and provide an objective opinion on maturity and help them define exactly what their service was and if it was something that was going to be show back or charged back to acquisition. Among the services I designed were QA, Security, Data Management and BI.

Grapevine, Texas, Us

Managing and mentoring 7 different testing teams; including ecommerce, mobile, Dev Ops, and OMS. Continued focus on streamlining processes, process improvements through automation, standardization and providing overall direction and vision.

Addison, Tx, Us

Promoted to Sr. Manager, Quality Assurance.Results oriented providing vision, standards, direction and implementing processes improvements for the QA Organization. Able to streamline processes and drive improvements that tripled the companies profits and achieved revenue of over $800M and launched several new products.•Managing a large organization with 3-4 QA Managers as my direct reports.•Each direct report has 30-35 onshore/offshore team members with a total of 95-100 indirect reports in my downline. Consisting of QA Leads, QA Analyst, Automation Engineers, Developers, and QA Governance.Tasks and responsibilities include:•Successful at creating an organization that is focused on reducing time to market through automation and offshore with higher quality results.•Creating organizational changes through metrics and providing innovative and seasoned direction in software development and QA.•Working with audit and compliance in implementing process improvements to prepare for external audits.•Managed budgets for staffing, offshore, tools, training, and 3rd party SOW's.•Provide Executive support for multiple QA teams on large scale, complex software projects and maintenance cadences.•Provide guidance and direction to QA Managers to achieve goals and develop experience.•Set and track goals for overall QA department.•Lead the definition, implementation, and maintenance of standard QA processes, methodologies, and templates.•Create and implement plans to achieve long-term strategic objectives that are aligned with company imperatives and initiatives. Keeps focused on long-term, strategic goals while executing against short-term objectives.•Successful at creating an organization that is focused on reducing time to market through automation and offshore with higher quality results.•Focus on continuous improvement and streamlining the process. Improved time to market from monthly cadence software production releases to weekly cadence releases.

Addison, Tx, Us

Managing and mentoring two teams of highly technical QA Analyst (Manual/Automated). Results oriented, willing and able to drive processes improvements. Directed all QA activities including standardizing process for estimates, implementing standardized format for test cases and defects. • Managing two teams with two QA Team Leads. *Manual Team consisting of 10-15 Manual Testers including offshore team members. *Automation Team consisting of a Team Lead and 5-7 Automation Developers. • Hiring Manager providing quarterly and yearly reviews, managing bonuses, pay increases, promotions, training, mentoring, recruiting and converting contractors to permanent employees.• Leading and implementing quality assurance process improvement efforts and continually improving and providing QA Metrics to measure Development / QA rate of improvement. Publishing a monthly QA with trending metrics report on all products. • Managing and leading multiple high profile complex projects simultaneously while also continuing to lead the testing efforts on weekly/monthly maintenance releases. Managing 8-10 projects at a time on various schedules and at different phases of the Testing Process. • Functional, Integration, User Acceptance and Regression Testing• Implemented automation from the ground up. Sourcing different vendors. Providing proof of concept using Selenium and Fitnesse. • Structured automation team to develop automation through the API to reduce the amount of maintenance required. Successfully brought in the delivery date on our first new development project by 6 weeks. Automated Regression suites on 4 different products and converted over 2000 manual test cases to automated test cases. Reducing Regression Testing from 5 days to 1 Day on each product automated. • Implemented an Automation Framework and process that is highly successful.