Viviana Mccoy Email & Phone Number

Aurora, Il, Us

Greater Chicago Area

● Increase efficiency among the team through project management by assessing and implementing streamline processes and procedures with strong attention to detail which led to lowering the team’s error rate by 15%● Partner with different stakeholders within the bank to ensure our international and domestic high net worth clients receive superior service by analyzing and processing their account maintenance requests in a timely and accurate manner while ensuring methods complied with firm-wide and legal standards● Follow-up on inquiries, issues and developments through effective communication● Construct a culture that aspires to reach a common goal with other internal functional teams by training incoming team members in effective request processing, adopting systems, and conducting weekly presentations

Bolingbrook, Il

● Developed strong rapport and lasting relationships with clients and colleagues utilizing both Spanish and English languages● Minimized customer wait times through swift and accurate transaction processing of both standard and complex transactions with extreme attention to detail while providing exceptional client service● Educated and recommended products and services tailored to clients’ needs

Naperville, Il

● Bookkept - Prorate, credit and debit client’s accounts accordingly● Mentored and trained new workers to the Naperville Tennis Club team● Marketed club services including memberships, leagues, and lessons

Naperville, Il

(Seasonal) Coached a tennis team of middle and high schoolers with weekly tennis meets

Naperville, Il

(Seasonal) Delivered skill-enhancing tennis lessons to people of all ages and directed tournaments