Veronica N. Email & Phone Number

Responding to first-level HR Support center inquiries from McKesson, employees and managers, former employees and dependents and outside agencies. Providing either direct resolution or routing inquiries to appropriate Operations and/or Shared Service department to address accordingly.• Delivering results with integrity and confidentiality, screening intakes for a high volume HRS center. • Building relationships of trust with customers and partners; handling high case volumes.• Driving execution through researching and managing cases to provide comprehensive service to customers and partners.• Engaging with customers, ensuring all policies and procedures are being adhered to.

United States

Partnered with HR Business Partners and Senior Leaders to support Enterprise and Pharmaceutical Solutions and Services Finance business initiatives through approaches such as workforce actions, talent management and development, and change management strategies. • Assisted HRBP’s and their clients’ teams in various aspects of the termination/RIF process.• Generated ad hoc metrics and standard reports, templates and dashboards on various HR projects and strategies.• Used annual Employee Opinion and Manager Quality Survey' scores to collaborate with team and leadership to assess and improve workforce satisfaction and engagement.• Conducted Exit Interviews, on-going, as needed. Connecting with associates to gather and leverage feedback to address any concerns and make improvements as applicable.• Ability to coach Executive Leaders through facilitating New Leader Assimilations. • Managed and approved timecards for non-exempt employee via ADP Timekeeping system. • Assisted with Vaccination Screening Process, flagging employees who did not meet vaccination screening criteria.• Helped to deliver Covid-19 Vaccine education to essential front-line colleagues.

• Supported company operations by maintaining office systems and supervising staff.• Maintained office services by organizing office operations and procedures, preparing payroll, controlling correspondence, designing filing systems, reviewing and approving supply requisitions, and assigning and monitoring clerical functions.• Provided historical reference by defining procedures for retention, protection, retrieval, transfer, and disposal of records.• Maintained office efficiency by planning and implementing office systems, layouts, and equipment procurement. • Designed and implemented office policies by establishing standards and procedures, measuring results against standards, and making necessary adjustments.• Completed operational requirements by scheduling and assigning employees; following up on work results.• Kept management informed by reviewing and analyzing special reports; summarizing information; identifying trends. • Maintained office staff by recruiting, selecting, orienting, and training employees.• Maintained office staff job results by coaching, counseling, and disciplining employees, and planning, monitoring, and appraising job results.• Achieved financial objectives by preparing an annual budget, scheduling expenditures, analyzing variances, and initiating corrective actions.• Contributed to team effort by accomplishing related results as needed.

Managed leave of absence case management for stores covering 4 territories, providing employees with guidance regarding LOA and general Human Resources concerns.• Provided employees with guidance regarding leave of absence, and general Human Resources problems• Overlooked the leave of absence process for stores and distributions centers. Ensuring compliance with federal and state laws and regulations related to FMLA, Workers Compensation and ADA• Ensure employees are adhering to office policies, procedures, and standards• Background screening administration and unemployment claims, including reporting• Supervised new hires, helping to have new team members be better equipped for new role• Managed all escalations by interpreting and applying state and federal guidelines, commutating separations• Conducted interactive processes with associates, processing accommodations under ADA• Assist with the day-to day facilities operations

Corporate Office - Fort Worth

Served as the first face of the Company while also partnering with the Talent Acquisition, Facilities, and Merchandising teams to assist ongoing initiatives. Required excellent communication skills for greeting all employees and clients with prompt courteous service. • Assisted the Talent Acquisition team on hiring event logistics for Pier 1’s Customer Relations team that on average yield 15 hires per event. This includes scheduling phone and on-site interviews, confirming candidates prior to hiring event, candidate check-in, and keeping track of where candidates are in the process.• Researches, prioritizes, and follows up on incoming issues and concerns addressed to the Talent Acquisition team including those of a sensitive or confidential nature. Confirms appointments, reference checks, processing of new hire paperwork and recruitment research. Analytical, problem solver who is very organized and detail oriented.• Provides support to the Facilities team in dispersing conference room calendars and handling of invoices. Accountable for all mail, catering, deliveries and assisting with the day-to day facilities operations. • Maintains highly efficient support to the Merchandising team by delivering excellent customer service and communication to the vendors. Oversees the vendor email account for incoming product offers as well as sends out declination correspondences.• Competent to prioritize and multi-task workload in a fast paced environment and adapt easily to change.• Responsible for administrative work such as maintaining files and correspondence, copying, filing, note taking, phone assistance and general client assistance.

Fort Worth

• Created new folders for clients and filed documents pertaining to the case such as sending in letters of discovery, letters of representation and guardianship billing statements• Created case files and researched various laws and topics pertaining to cases being handled • Picking up discovery at the court house • Reviewed discovery and offense reports, made notes to turn in upon reviewing the evidence

Fort Woth

• Outgoing, personable and polished server for the highest producing restaurant of the company.• Assisted in creating front of house schedule, financial projects and executive support to management.• Skilled trainer of new and existing employees.• Assisted with the implementation of procedures, processes and launching new products.• Maintained balanced cash registers and handled large cash flow.

Bachelor Of Science (B.S.), Political Science, Pre-Law Emphasis

Activities and Societies: Pi Sigma Alpha - National Political Science Honor Society Phi Alpha Delta - National Pre-law Fraternity Pi Gamma.

Associate Of Arts - Aa, Criminal Justice