Vanessa Monto Email & Phone Number

Waterloo

Region of Waterloo, Public Health & Emergency Services, Customer Service – provides support to the PH Child and Family Health Director and Management team, including docs assistance, creating documents in Word/Excel/Publisher/PowerPoint, booking meeting rooms, taking minutes, preparing Action Items List, creating Portal DMT summaries, manager expenses/visa statements, applications for attendance, webinars and petty cash.Records management and filing maintenance, follows corporate standards for file storage, retrieval and disposal, by following SOPs and consulting with Records Management team.Monitor electronic calendars through Outlook for the Director and Management team as well as ad hoc last minute rescheduling. Preparing agendas for DMT meetings, maintaining running agendas, preparing summaries for the portal for all staff to access, and taking minutes at management meetings and special workgroup committees as needed such as Staff Management Work Group.Verifying and assisting managers with expense forms, visas, applications for attendance and division invoices pertaining to the Directors budget line, and keeping copies for backup to reconcile the budget.Booking meetings and taking minutes, including sending out invites, booking rooms and equipment using outlook.Working in DOCS, maintaining and creating/designing new Word documents, Excel spreadsheets, Publisher and Power Points.Understanding and following all policy and procedures provided relaying to the organization, division and department.Booking Facilities service requests, catering requests, IT requests, hotel accommodations, and travel arrangements as needed.Budget tracking; reconciling expenses/invoices/purchases/conferences/staff training/office supplies and updating mileage and staff training excel spreadsheets, investigating financial discrepancies and running financial related reports.

Kitchener, Ontario

Resume and Portfolio building. Job Search Counseling Interview Preparation & Role Playing

Waterloo, Ontario

Customer ServiceSchedule Meetings & Patients Referral Requests Billing Administered UVB Broadband Photo Therapy Various Office Administrative Duties

Waterloo, Ontario

Processing new hires, acquisitions, terminations and promotions via SAP Human Resources software, AutoECF (In house program for maintaining organizational chart) and TaleoProcessing/updating employee banking information, tax information, addresses as well as benefits claimsRunning daily detailed reports for various teams across Research In Motion in SAPHigh traffic of incoming calls - Point of contact for employees, business partners, payroll and benefits teams around the globeProviding employment verifications to third party companies, banking institutions, Government of Canada, mortgage representatives, etc.Maintain employee information in the SAP HR database for employees globally (letter of employment, change to personal information, etc) by requestSupport the Organizational Development (HR) Business Partner team by reviewing completed employee change forms and paperwork relating to organizational structure changes, internal transfers, promotions, leaves, salary changes, re-organizations, etcConduct regular audits of SAP employee data to ensure it is accurateComplete employee service requests, support various HR Systems

Prepared cheques, invoices, account statements, using simply accounting software program Assisted Human Resources with payroll dutiesVerified, entered, and reconciled transactions such as accounts payable and receivable, payroll, cheques, invoices, cheques requisitions, and bank statements in a general ledger Responded to customer inquiries, maintained good customer relations and solved problems, and Proof of deliveriesMaintained electronic filing systemReceptionist Analyzed drivers logs and fuel reports using spreadsheets in Microsoft Excel Operated a multi-line telephone system receiving incoming calls carefully took hand-written messages, screened calls, and transferred to designated persons'Sorted out outgoing/incoming mails, and performed related clerical duties as assigned-maintaining filing, faxing and photocopying

Responsible for approving accounts payable/receivable and invoicingSupervisor of two managers and their teams, ensuring they met sales goals-weekly, monthly and yearly Achieved club/team goals for personal training, membership sales and front desk monthlyIn charge of staff recruitment, training, development and retention of new staffEnsured monthly and yearly budgets were metHealth and Safety coordinator

Responsible for Child Minding area, ensured payments for using the area, recruited and coordinated the volunteers in line with Healthy and Safety requirements In charge of Customer Service Representatives recruitment, scheduling, and ensured monthly goals were accomplished under corporative team spiritAssisted General Manager with achieving team and individual sale goals monthlyHandled training and development and retention of new staffHealthy and Safety Board MemberAwarded for highest Profit made by Child Minding Facility, competing with 90 + clubs

Received commission and bonus incentives for membership sales Made cold calls to clients, and had a referral-booth system runningWorked with the team to achieve monthly goalsDesigned pamphlets, flyers and marketing strategy-tools for personal and team sales New Hire Training- 40 hours includes: listening skills, company's core values, sales techniques, empathy with weight issues, and their body images

Assisted sales team with quotes and pricing from customers in a fast-paced environmentResponsible for Key Account clients, pricing and good customer serviceTook care of customer concerns-complaints/resolved various issues, answered questions in a timely and effective mannerPerformed Accounts Payable/Receivables-coding, entering and filling using the ACCPAC software program, and collections calls, and submitted corporate taxes for the companyOrganized and submitted group benefits insurance and delivered returns

Certificate, Human Resources

General Business Studies

Completed one year of two year program