Victoria Morella Email & Phone Number

Frederick, Maryland, United States

- Manage Tier 1 employees and train new hires - Provide coaching and feedback to direct reports and host weekly 1:1 meetings- Help manage daily huddles and weekly staff meeting - Make recommendations to Product on trends seen in support - Keep an open line of communication with VP and raise any concerns with executive management- Document and update workarounds, support articles, training materials, and processes in Ops Manual- Monitor InContact Dashboard for agent availability, calls in queue

Frederick, Maryland, United States

- Monitor and resolve escalated Tier 1 tickets- Manage product-focused issues with Product and Development- Support proactive, interdepartmental communications about escalated issues- Act as a liaison between customer and partner contact (carrier, vendor, TPA) - Assist Tier 1 with any time-sensitive issues- Audit and coach Tier 1 on higher-level issues- Provide a monthly list of recommendations for improvements in training/software to product managers

Frederick, Maryland, United States

- Become an expert with all facets of the Employee Navigator platform through departmental and independent hands-on training- Provide the first line of support for our customer base via email, phone or our support forum- Conduct webinar training sessions- Document and escalate trends and feedback which will drive product improvements

3000 Midlantic Drive Suite 101 Mt. Laurel, Nj 08054

Act as point of contact for clientsManage eligibility, billing and high touch casesReview and audit ongoing member issuesSupport VP in implementation and other needed services

3000 Midlantic Drive Suite 101 Mt. Laurel Nj 08054

Assist VP with eligibility and billingAct as point person for advocates with in teamAssist with high touch members and cases Help manage client needs

3000 Midlantic Drive Suite 101 Mt. Laurel Nj 08054

Provide High Level Customer Service to all Participating Members. Assist Lead Member Advocate and VP, Client Services with team responsibilities. Duties & Responsibilities: Handle member inquiries Assist Team Leads with Projects/Eligibility/Billing Answer member phone calls Handle member plan selections Prepare mailings for communications to members regarding changes, updates, opting out, meetings, informational, etc. Attend Retiree Meetings Attend Team/Division Meetings

Berlin, Nj

Responsible for membership sales in Berlin, NJ and marketing across all Clubs - Browns Mills, NJ, Berlin, NJ and Hatboro, PA.- Administrative and organizational duties of the business’ operations including but not limited to:- Maintenance of accurate all employee/contractors records such as PT certification, CPR/AED, Liability insurance- Maintain and update all business systems for prospects, members, employees, contractors- Accurately account for all sales and report discrepancies to manager immediately - Process and account for all cash and check transactions- Help develop club culture – be approachable, enthusiastic, cheerful (smile), positive, motivating, greet members etc. - Follow the sales process for all prospective members- Follow up with members to motivate, inspire, and ensure satisfaction- Call leads and return e-mails- Assist with development of corporate deals- Generate all media and marketing content for all three locations such as campaign events, social media outreach and e-newsletters.- Create and establish one staple marketing and sales campaign for the year.

Ewing, Nj

• Develop and implement goals and objectives for the volunteer program which reflect the mission of the organization. • Develop, administer, and review volunteer program policies and procedures • Identify volunteer assignments that provide meaningful work for volunteers and write the volunteer position descriptions in consultation with staff as appropriate• Promote the volunteer program to gain community support.• Implement logistics for weekly programs and assigned special events• Act as liaison for potential donors and brand ambassadors for new and recurring supporters.

Nj Chapter - Manalapan, Nj

Essential Functions & Responsibilities: Implement logistics for event weekend and assigned special eventsProvide elements of fundraising materials required for successful implementation for campaign (Endurance Fundraising Event)Provide support for volunteers required for implementation of assigned to campaignCoordinate elements of promotional and marketing activities to ensure the success of fundraising campaignCoordinate and implement public awareness of CCFA and our missionPrepare and maintain assigned campaign correspondence records and statistical reports as needed.

Greater New York City Area

One-year, full-time commitment to national service with a nonprofit focused on fighting poverty through direct and indirect services.• Pioneered and orchestrated Urban Dove Team Charter School’s 1st Annual Toy Drive to a local shelter, receiving over 150 donations.• Created and managed daily content for all social media outlets and website.• Constructed all signage and in-house marketing materials for Urban Dove’s 12thAnnual Gala.• Brainstormed and engaged potential donors for annual gala and ongoingoperational needs.

Glassboro, New Jersey

• Assessed associations’ online following for the New Jersey chapter.• Crafted complete PR campaign plan for its new app, F.A.S.T.• Implemented strategic outlines of all necessary steps and benefits for theF.A.S.T. campaign.

Glassboro, New Jersey

• Led a team of six to produce and execute communication methods and promotional tools for pharmacy.• Researched and prepared PR Audit for accurate business status.• Established and monitored various social media channels for pharmacy.

Greater New York City Area

- Coordinated and managed musical performance for 5th Year Anniversary Benefit.- Organized client database through SalesForce software.- Assisted with finishing touches and imperative "behind the scene" duties before and during Year Up New York's Anniversary Benefit.

Sicklerville, New Jersey

- Created and managed social media outlets such as Facebook on a day to day basis.- Organized and updated all client information and organization's mailing system and paperwork.- Constructed marketing and advertising tools such as fliers, notices, and memos for various events and fundraisers.