Victoria Morena Email & Phone Number

Municipal and Stakeholder Relations

Pembroke, On

Pembroke, On

-Maintained several computer applications while processing inbound calls and providing exceptional customer service to valued card-members, sometimes diffusing explosive situations-General duties included: providing financial advice, completing payments, account maintenance, assisting with online services, card applications and card cancellations-Kept up with all the product sales and promotions while being mindful of the company's relationship with co-brands such as Costco, Aeroplan and Air Miles-Complied with a strict set of legal and security regulations

Ottawa, Ontario

-Requires good time management and the ability to multitask while staying organized under pressure -Created a valuable network within the Carleton community by interacting with various members of Carleton’s faculty and its rich student body-Worked several special events with Catering Services- Provided excellent customer service in order to create a fantastic dining experience at Baker's grill.

-Participated in the set-up of the Bayshore Victoria’s Secret location upon its opening; moved boxes, folded clothing, and organized displays of merchandise according to protocol, ultimately contributing to the overall esthetic of the store.-Engaged with customers and offered friendly assistance while attempting to accommodate their needs and desires, all while promoting the values of the Victoria's Secret brand.-Worked mainly in the Beauty Boutique, but also excelled in all Victoria’s Secret departments.

Ottawa, Canada Area

-Updated web content in both official languages on the Canadian Cancer Survivor Network website, including: lists of cancer organizations across Canada, and recent news and events.-Conducted research to find news and events relevant to healthcare and cancer survivor-ship; read reports,statistics, scientific journals, press releases and general news.-General office duties including: managing email subscriber's lists, responding to emails, answering phone calls, and organizing office spaces.

Nepean, On

-Worked with diverse members of the public, including children, the elderly, and the impaired; enhanced interpersonal skills -Required a high level of sociability and patience when dealing with difficult members of the public-Managed waitlists at the door; oversaw the team of hostesses to ensure a smooth dinner rush; required good multitasking skills and impeccable time management-Acclimatized to irregular work hours

Bachelor Of Arts (B.A.), English Language And Literature/Letters

Activities and Societies: Her Campus: Carleton University

Postgraduate Degree, Corporate Communication And Public Relations