Building and leading high-performing technical project management teams, driving complex projects and initiatives for Virtual, Inc. and its clients. With a focus on strategic alignment, I collaborate with executive stakeholders—both internally and externally—to provide technical consultation that supports enterprise-level initiatives. My goal is to ensure that projects deliver anticipated results and benefits.I design organizational structures within a matrixed environment to optimize performance, setting clear standards for effectiveness, efficiency, and management controls. By overseeing and organizing technical project management resources across multiple clients and projects at various stages, I help ensure seamless execution.Leveraging agile project management principles, I drive quicker and more efficient solution delivery by deploying capabilities in smaller, iterative segments. This approach minimizes risk, enhances stakeholder engagement, and ensures continuous feedback throughout development. I excel in anticipating and managing the interrelationships between functions, departments, and external consultants to meet evolving organizational needs.My commitment to excellence ensures goals are achieved, overcoming obstacles and adapting to shifting priorities in an increasingly complex environment.

Founder and leader of BTA and PMO, responsible for changing the way we think and work by reengineering technical and non-technical processes across operations, finance & accounting, human resources, marketing & communications, and IT. Re-architecture of enterprise tools across the company to drive organizational value and optimization to achieve measurable improvements in efficiency, effectiveness, and stakeholder satisfaction. Work directly with Executive sponsors and multi-stakeholders to drive initiatives, improving ROI by cultivating change for cross-functional teams using project management practices and continuous improvement. Lead Project Manager for corporate initiatives such as onboarding new clients and employees, implementing a professional services automation tool, and merger integrations.Built a Center of Excellence (CoE) within the organization which coordinates and manages projects. Created from the ground up, a department that maintains governance, processes, policies, lessons learned, best practices, tools, and templates to ensure the knowledge base constantly and consistently increases.

Managed complex technical projects and served as technical liaison for Virtual’s 35 Global clients. Worked directly with clients and Executive team in setting and exceeding performance goals. Developing and managing strategies and programs, to ensure cost savings for high-quality results. Acted as the in-house technical expert on over 25 applications while managing and supporting 50 web properties. Created a myriad of internal/external technical training manuals.

I led the strategic planning, development, and implementation of web services initiatives, ensuring they aligned with organizational goals and delivered maximum value. I oversaw the entire lifecycle of web services projects, from initial concept through deployment and ongoing maintenance. My role involved coordinating cross-functional teams, managing project timelines, and mitigating risks to ensure timely and successful delivery. I worked closely with stakeholders to define project requirements, set clear objectives, and implement best practices for web service architecture and integration. By leveraging my expertise in both technical and managerial aspects, I drove innovation, improved service performance, and enhanced user experience, ultimately contributing to the organization's digital transformation and competitive edge.

As an Information Technology Specialist, I managed and supported a wide range of IT systems and services, ensuring their optimal performance and reliability. I was responsible for troubleshooting and resolving technical issues, performing system upgrades, and implementing security measures to protect organizational data. My role involved configuring and maintaining hardware and software, coordinating with vendors for system enhancements, and providing technical support to end-users. I collaborated with cross-functional teams to streamline IT processes and integrate new technologies, which improved overall system efficiency and user satisfaction. By leveraging my technical expertise and problem-solving skills, I contributed to the smooth operation and advancement of the organization’s IT infrastructure.In addition to my IT responsibilities, I served as a Web Developer, where I designed, built, and maintained both member and public websites. I was involved in every phase of website development, from initial concept and design to implementation and ongoing maintenance. My tasks included creating user-friendly interfaces, optimizing site performance, and ensuring compatibility across various devices and browsers. I worked closely with stakeholders to gather requirements, develop site features, and troubleshoot any issues that arose. My contributions enhanced user engagement and provided a seamless online experience for both members and the public, significantly boosting the organization's digital presence.

As a Desktop Support Technician, I provided comprehensive technical support to end-users, ensuring their desktop systems and applications operated smoothly. I was responsible for diagnosing and resolving hardware and software issues, installing and configuring new equipment, and performing routine maintenance to prevent system failures. My role included responding to support tickets, troubleshooting connectivity problems, and offering guidance on IT best practices. I worked closely with other IT team members to address complex issues and implement system upgrades. By delivering prompt and effective support, I enhanced user productivity and contributed to the overall stability and efficiency of the organization’s IT environment.

As the Network Administrator, I was responsible for the design, implementation, and maintenance of the company's network infrastructure. My role involved managing and configuring network hardware such as routers, switches, and firewalls to ensure reliable and secure connectivity across all office locations. I monitored network performance, conducted regular system updates, and resolved any connectivity issues to maintain optimal operation. Additionally, I implemented security protocols to protect sensitive data and prevent unauthorized access, and provided technical support to staff for network-related issues. By maintaining a robust and efficient network environment, I supported the smooth functioning of daily operations and enhanced the overall productivity of the organization.

As a Systems Implementation Specialist, I was responsible for overseeing the deployment and integration of T1 lines and other crucial technologies. I tracked the implementation process from start to finish, ensuring that each installation met quality standards and was completed successfully. My role involved coordinating with vendors, managing technical configurations, and resolving any issues that arose to ensure seamless integration with existing systems.