Vemetria Muhammad Email & Phone Number

Atlanta, Ga

For nearly 80 years, RHR International has been a globally respected leadership consulting firm comprised of behavioral scientists and practitioners dedicated to helping CEOs, board members, executives, business teams, and HR professionals master the art and science of leadership. RHR’s solutions use the combined power of psychology, business expertise, and the newest technologies to solve complex leadership challenges through world class assessments and coaching/development programs. At RHR, I…• Own performance and growth of operations team through coaching, development, culture, and team engagement• Serve as leader and role model by being vocal, and taking ownership for upholding and advancing the company culture• Reinforce standards around quality, impact, and performance• Conduct performance reviews and feedback processes• Interview and train operations team members/ set and track performance and development goals• Assist in the improvement of onboarding and training• Collaborate to define team needs and gaps for ongoing team training and process refinement/ knowledge management• Participate in team staffing processes; help coordinate the match between capacity, developmental needs, capabilities, and demand• Support client-facing project coordination leads for multiple engagements• Manage resources and work requests• Review timelines and workflows• Review SOWs; support execution process• Guide communication of clear and concise program/ project requirements to client partners and team members• Ensure that scheduling, billing, expenses, and deliverables are completed accurately, timely, and professionally• Participate in webinars around leading and supporting engagements at scale• Engage in weekly and monthly leadership meetings• Coordinate actions (between meetings) with team members and stakeholders within the firm• Serve as thought partner to Scaled Consulting Operations Team Manager

Atlanta, Ga

• Served as client-facing lead, successfully planning, organizing, and supporting multiple large client engagements• Led operation teams and partnered closely with all levels of team members and client partners (from executive sponsors to administrative support) to integrate total client experience• Communicated clear and concise program requirements to client partners and team members• Created, refined, and managed timelines and processes; developed and distributed program guidelines; ensuring implementation from start to finish, while attending to details• Built strong relationships with client stakeholders to ensure client satisfaction and secure future programs• Drafted and reviewed SOWs; managed execution process• Created and maintained comprehensive tracking of resources and work requests using a portfolio management tool and other collaboration tools• Managed delivery of confidential client deliverables and psychometric assessments • Supported doctoral-level consultants, appointments, and calendars• Ensured that all scheduling, billing, expenses, deliverables, and other activities that support consultant work were completed in a timely, organized, and professional manner• Created and distributed Ops Sheets and Process Maps• Assisted in staffing of programs• Interviewed and trained Operations/ Project Coordinators and Engagement Managers

Atlanta, Ga

• Supported doctoral-level consultants and interfaced with senior level client executives• Maintained comprehensive tracking of resources and work requests using a portfolio management tool and other collaboration tools• Effectively communicated relevant delivery information to stakeholders and cross-functional support teams• Collaborated with a team of support staff to ensure that all scheduling, billing, expenses, deliverables, and other activities that support consultant work were completed in a timely, organized, and professional manner• Managed delivery and tracking of confidential client deliverables and psychometric assessments• Drafted SOWs; managed execution process• Managed high-profile projects/ C-suite client work, created and managed timelines, developed and distributed project guidelines, ensured project implementation from start to finish• Recruited, interviewed, and trained Project Coordinators/ assisted in development of training materials and onboarding procedures

Atlanta, Ga

BELAY is the leading Virtual Staffing Solutions company. Established in 2010, the whole company is 100% virtual and has won several awards for culture and employee satisfaction. As a Virtual Assistant, my responsibilities included:• Maintaining executives' calendars• Email management and organization• Preparing presentations and spreadsheets• Expenses• Researching technologies and making recommendations• CRM administration: updates and data entry• Making travel arrangements• Project assistance/ coordination• Event planning and coordination• Providing assistance with personal tasks as needed

Anaheim, Ca

Willdan is a nationwide authority in energy efficiency (EE). We have delivered over 250,000 energy-saving projects, saving approximately 6,000 GWh and 77 million therms and securing more than $1 billion in utility incentives and rebates for our clients. Willdan delivers every aspect of an energy efficiency project, from Analysis, through Design, Construction Management, System Optimization, and Inspection.On behalf of utilities, campuses, and government or public-sector organizations, Willdan has administered over 70 EE programs. These programs deliver energy savings, improve grid resiliency, and reduce greenhouse gas emissions. Our services include comprehensive program design, administration, and delivery.• Managed outreach and project-support efforts through marketing and promoting incentive/ rebate opportunities for utility-sponsored programs• Developed leads• Served as liaison between business utility customers, utilities, engineers, and contractors• Increased ROIs for businesses by helping to identify/ qualify for energy-saving opportunities and available incentives/ rebates• Managed project life-cycle winning The Climate Registry’s 2018 Cool Planet Award with 12.5M kWh savings and $1.8M rebate• Provided administrative and program management support and expertise to achieve project implementation• Completed and managed incentive/ rebate applications• Developed program work-flows• Assisted with development and revisions of contracts and marketing materials• Assisted Sr. VP team with writing proposals through research and input• Managed energy efficiency engineering teams• Updated and maintained Tracking Systems/ Customer Relationship Management (CRM) software• QC'd Project Feasibility Studies/ incentive applications, verifying energy savings, calculations, grammar, and format• Coordinated and attended site visits, meetings, inspections, and audits• Monthly and quarterly invoicing, budgeting, and forecasting

Anaheim, Ca

• Filled in for Senior Program Manager; managed Senior Program Manager’s workload and customer-base• Continued developing leads through cold calls, research, existing customer lists, and referrals; follow-up• Increased ROIs for data centers by helping to identify/ qualify for energy-saving opportunities and available incentives/ rebates• Completed and managed incentive/ rebate applications• Provided project-support and expertise to achieve project implementation• Developed, managed, and closed out incentive applications for utility customers nationwide• Managed energy efficiency engineering teams

Anaheim, Ca

• Provided program/ project management support for utility-sponsored energy efficiency incentive programs• Updated and maintained Engineering and Project Tracking Systems/ Customer Relationship Management (CRM) software for over 200 active energy projects• Managed incentive/ rebate applications for customers among various utilities across the country• QC’d Project Feasibility Studies/ incentive applications, verifying energy savings, calculations, grammar, and format• Assisted in the development and distribution of program work-flows• Coordinated meetings, inspections, and audits between business utility customers, contractors, reviewers, Program Managers, and engineers• Assisted engineers with lighting audits at large hotels• Performed market research for proposal development• Monthly and quarterly invoicing, budgeting, and forecasting• Interviewed, hired, trained, and managed temporary replacement for maternity leave

Azusa, Ca

• Contracted to research Prop 39 business development opportunities and assist in customer outreach• Supported Willdan’s Southern California Edison (SCE) Schools Energy Efficiency Program (SEEP)• Produced a variety of business correspondence, reports, and confidential documents• Prepared and delivered weekly business opportunity tracking reports to Senior VP team• Researched and presented Request for Proposal (RFP) opportunities to Senior VP team• Assisted Senior VP team with writing proposals through research and input• Analyzed commercial floor plans• Analyzed and composed charts and graphs for energy data in Microsoft Excel• Converted utility bills into spreadsheets and conducted energy analyses• QC'd Project Feasibility Studies for accuracy and grammar correctness• Coordinated site inspections and audits

Berkeley, Ca

• Assisted General Manager with day-to-day operations of student housing property• Achieved financial, sales, and operational objectives/ goals• Ensured all traffic, prospect, leasing, and renewal data was accurate; correctly maintained resident files• Responded to daily prospect emails • Ensured all activities were conducted in compliance with local, state, and federal housing, safety, landlord/tenant laws• Managed collections; oversaw revenue data was posted correctly in account management software• Received and managed service requests; worked with maintenance team to ensure adherence to customer service standards• Ensured resident issues were addressed in a timely manner and that proper follow through was complete• Consistently placed resident needs and requests as priority, following up to assure satisfaction• Conducted tours; as well as inspected units and common areas to ensure adherence to property standards• Scheduled and managed turn-keys; ensured availability of apartment units for scheduled move-ins• Managed leases; maintained 98-99% occupancy• Monitored industry trends and local market conditions to ensure competitiveness in student housing market; compiled data for special and periodic reports as requested• Scheduled, organized and hosted resident functions and composed Monthly Newsletter for the Res-Life program• Built and maintained relationships with vendors, campus, and community resources• Assisted General Manager with hiring, training, and developing employees• Managed maintenance staff and part-time employees

Albany, Ca

• Ensured positive customer experiences through Hertz’ Branch Manager Trainee program by managing all rental processes• Assisted Branch Manager with billing, processing payments, and preventative maintenance purchases• Increased sales by marketing to vendor/ referral sources• Achieved sales and margin goals by working closely with Branch Manager and team• Protected company assets through enforcement of company policies• Developed management skills by successfully meeting daily challenges with hands-on experience• Supervised, managed, and directed members of branch team

Berkeley, Ca

• Prospected and developed new accounts for a high-end home furnishings manufacturer• Assisted with outreach, marketing, and business development • Marketed, prepared, and distributed product information/ samples• Managed relationships with key accounts to maximize sales• Analyzed customers' needs; isolated product interests to generate additional gross profit revenue• Processed purchase orders• Coordinated senior management travel arrangements

Berkeley, Ca

• Participated in UC Berkeley's work-study program while enrolled full-time• Prospected and developed new accounts for a high-end home furnishings manufacturer through cold calls• Assisted with outreach, marketing, and business development • Marketed, prepared, and distributed product information/ samples• Maintained organization of filing systems for Accounting department• Coordinated senior management travel arrangements

Oakland, Ca

• Participated in UC Berkeley's work-study program while enrolled full-time• Researched potential contacts for Press Releases, Media Alerts, television, and radio• Contacted newspapers, television, and radio stations by phone to update media contact lists• Developed and compiled statistical reports• Participated in the planning of community events with CEO/ President• Participated in branding ideas for health awareness for low-income communities; researched and reported demographics on target communities

Redwood Shores, Ca

• Arranged, planned, and facilitated assigned Human Resources and Training projects• Planned and executed interoffice events• Obtained, organized, and developed training materials for successful employee development• Assisted in compiling reference materials, training documents, and sending off communications

Berkeley, Ca

• Participated in UC Berkeley's work-study program while enrolled full-time• Planned and executed events for UC Berkeley SAGE Scholars Program• Managed logistical and operational elements of events via Constant Contact• Managed RSVP lists, drafted invitation letters, emails, reminders, and event confirmations• Actively communicated with high level business professionals for successful outcome of events

Berkeley, Ca

• Participated in UC Berkeley's work-study program while enrolled full-time• Assisted students (grades 6-8) in communication and working as team members• Aided in preparation and implementation of educational activities for students• Effectively communicated with students and parents about academic developments and plans• Provided students with the necessary tools to pursue colleges/ universities• Participated in the educational and social development of students who were eventually accepted into the University of California, Berkeley

Berkeley, Ca

• Participated in UC Berkeley's work-study program while enrolled full-time• Coordinated, developed, and advertised special events for campus housing and dining• Designed and produced flyers and advertisements for special events• Maintained responsibility for monitoring customer satisfaction surveys• Input/ tracked student suggestion data in Microsoft Excel