Client: Barclays- Restructure user journey to manage transactions by joining multiple products, achieving a more intuitive workflow and increasing task success rate.- Developed 8 web services and 65+ test cases for a Barclays debt relief program, exposing a public-facing API used by over 1M customers struggling to pay their debt.- Implemented a unified source of customer information for investment bankers that improved bankers’ productivity, thus strengthening our clients’ relationships and client retention rate.

- Led product development of an e-commerce web app for retail and wholesalers, expanding the company’s service offering and adding differentiation among main competitors.- Onboarded and led a team of 1 designer and 4 developers to launch a web app allowing customers to create and manage orders.- Defined the product strategy (product vision, customer segments, customer needs, competitor research, market trends, KPIs, and roadmap) to achieve product-market fit.- Led cross-functional scrum sessions (backlog grooming, sprint planning, retrospective and release planning) with engineering, design, marketing, and sales teams to define the product’s first release.- Generated all initial wireframes, user stories, acceptance criteria, and user acceptance tests to capture customer feedback.- Validated customer pain points by managing 2 beta releases and performing usability tests to ensure 100% customer satisfaction.

Developed a hybrid app allowing university students to find and attend events, centralizing event discovery and increasing event attendance rate.Improved the quality of multiple web pages and emails by constantly performing bug fixes, data standardization and validation, error handling, responsive design, and template creation.

Implemented Medidata's training courses and certifications billing system. Speeding up the payment and billing process. Diversifying the company's revenue stream. Restructured the main corporate website to be translated into 4 languages. Allowing the website to reach a wider audience, ultimately increasing customer conversion.

Designed, developed, and deployed secure corporate websites with e-commerce, booking, portfolio, blog, and multilingual functionalities for 7 organizations worldwide.Increased traffic and enhanced page ranking by improving website structure, performing Search Engine Optimization (SEO) and Search Engine Marketing (SEM) for local improvements. Designed UI/UX strategies that include wireframes and mockups for small and medium-sized enterprises.

Developed a methodology for the company to efficiently build websites for clients seeking to build their online presence.Oversaw a team of developers by handling project progress and deadlines and providing input on design and code guidelines.Implemented a website template that decreases the average setup time of a website to less than 1 hour by drafting repetitive and everyday tasks.

Automated the vehicle inspection process of a national insurance company by developing a hybrid app and a backend system.Enabled the communication between both applications by implementing 3 REST and 6 SOAP web services.

Developed 6+ Business Intelligence Solutions following Kimball’s methodology and working with Oracle Business Intelligence Enterprise Edition 11g.Increased awareness of project scope and progress for a Venezuelan construction company.Decreased fraud risk in automobile and health sectors of “Seguros Mercantil,” a Venezuelan insurance company, by developing 5+ Business Intelligence Solutions.