Senior Cloud Platform Engineer• Tier two support for all day to day VMware infrastructure environments • Documented, standardized developer current application rollout for future deployments.• Currently working with other groups to develop systems standards and project management assisting in the development of new infrastructure designs. • Adjusted Active Directory computers, users, DNS, DHCP Reservations/Scopes, Promoting/Demoting DCs and adjusted DFS shares/Files• Created documented standards for XAAS workflows deployments, and code revisions• Developing BAAS Self-Service with Cohesity inside vRealize Automation• Created XAAS workflows for User Management allowing support teams to immediately address customers needs.• Created VM Resource adjustment workflows to allow support teams to be able to expand disc resources with showback costs.• Created VM deployments with SAAS backend workloads utilizing VRM agent and Powershell for Windows 2008, 2012, 2016, and 2019.• Documented a Customer Matrix showing where application needs were and what was deployed.• Created Automation for SFTP setup for external users, allowing them access to files within the Datacenter• POC’d Azure DevOps CI/CD pipeline tools to Leadership Development Team to procure adoption of DevOps• Utilized IPAM automation with Solarwinds IPAM allow cloud admins the ability to easily reserve, and adjust IPs• Allowed Automation to adjust VM resources on ad-hoc requests, allowing admins to request the automation on use-case• Automated deployment with System standard configuration into VMC on AWS, and AWS EC2 using micro sizing• Took part in Innovation day 2019 utilizing Azure Kubernetes Cluster, and Container Registry to show Kubernetes solution to Developers and Business Leaders• For private cloud create self-service Automation for deploying to development, qa, and production environments including OS configuration and customization.

• Created Ticket creation automation for analytic tracking of each VRA/VRO workflow request utilizing the Avnet plugin in VRO.• Automated CI creation for Server tracking and management using Avnet plugin in VRO• Leveraged Mir3 software for oncall automation allowing automation to reach out when alerts were created. Negating the need for 24/7 personnel.• Architect of the 2016 build process within vRealize Automation software. Allowing users to request the 2016 OS.• Championed Puppet 4.0 integration with 2016. Creating a fully customized OS with standardized application and security implementation.• Verified and adjusted day to day requests in VRA and allowed for ticket implementation upon automation failures.Core Competencies:• VMware vRealize Automation 7.X• vRealize Orchestrator 6, 7.x• VMware vSphere 5.5, 6.0• VMware vCenter Server• VMware vRealize Operations 6.X• VMware vRealize Log Insight 4.3• PowerShell/JavaScript/Puppet 4.x• Windows Infrastructure architecture and engineering• Microsoft WDS/MDT• BMC Remedy 8.x/9.x

• Responsible for all onsite and offsite, network issues, maintenance, and datacenter issues.• Preformed necessary maintenance and upkeep the datacenters server hardware, coolant units, fire assistance, leak detection, and power units.• Enforced daily tape backups and incoming tapes in IBM tape library. • Responsible for hardware system errors and all break fix issues for data center hardware.• Provided assistance to all help desk issues generated overnight.• Created and deploy new VM machines off OVA’s and physical builds including Rack/Stack.• Primary support for creation of all VM templates and Physical servers ISOs. Also developing and maintaining the process for new server builds and decoms.• Tier two support for all day to day VMware infrastructure environments • Currently working with other groups to develop systems standards and project management assisting in the development of new infrastructure designs. • Mange enterprise applications, responsible for server builds, patch management, virtual machine management, virus scanning etc.• Author and maintain technical documentation including detailed infrastructure diagrams.• Assisted in Administering SCCM deployments, software installation, object creation and WSUS administration• Created an updated process for SCOM objects to alert outside of business hours allowing the company to remove overnight personnel.• Assisted in automating SCOM object creation and customer administration• Adjusted Active Directory computers, users, DNS, DHCP Reservations/Scopes, Promoting/Demoting DCs and adjusted DFS shares/Files• Worked with the Server Technology in streamlining the GPO process with build and decom needs.• Assisted in setup of SharePoint sites for individual groups getting each site setup properly

• Monitored nationwide traffic of sales, network issues, disaster recovery, theft, malware attacks, maintenance, and datacenter issues.• Maintenance and upkeep the datacenter server hardware, coolant units, fire assistance, leak detection, and power units.• Enforced daily tape backups and incoming tapes in LIB5 machines.• Assisted in corporate wide outages with main businesses that could cause major losses in sales.• Communicated each outage to leadership across the company to help bring assistance to each outage• Communicated with network vendors to verify Individual store connection when store outages occur• Communicated with network vendors to verify company connection when company wide outages occur• Contacted production vendors when items would not communicate to allow the proper sales process

• Took incoming phone calls for troubleshooting help on the clients systems, network, and components to maintain a stable environment for sales, and escalation of widespread issues.• Worked with 2nd and 3rd tier support for individual system needs for stores• Worked with QC techs to improve process of sales• Helped develop automation within cell phone sales.• Replaced hardware when troubleshooting showed need• Worked on server escalations for stores as stop-work issues to quickly resolve the store from losing sales in an offline situation. • Used SQL database to pull information in the event of a database failure on the machines.• Installed technical products into new pilot stores creating an ATT/Apple style environment to RadioShack stores in New York, North Carolina, and Tennessee.• Involved in the Fujitsu project bringing a new P.O.S. to all RadioShack stores and involved in setup and maintenance of those stores.• Worked with SQL databases in recalling information and escalation in issues• Replaced faulty hardware in datacenter servers related to batteries, ram, hard drives, and power supplies.• Provided “Manual Mode” to sales techs, breaking automation to allow the customer to pick the proper plans and discounts for customers• QC’d black Friday sales for stores nationwide and if issues were found troubleshot each to show stores how to ring up each item for the customer