- Project managed the delivery of technical initiatives for enterprise clients, actively keeping internal and external stakeholders up-to-date on project risks, dependencies, blockers, and mitigations.- Guided enterprise clients through the adoption and implementation of our platform by answering technical questions, troubleshooting bugs, managing escalations, and advocating for new product enhancements.

- Provided high-touch technical support to enterprise clients by troubleshooting frontend UI and backend API issues. - Developed user-facing training materials and best practices documentation to ensure successful product adoption.

- Coordinated the investigation, resolution, and documentation of consumer credit reporting inquiries, achieving high customer satisfaction and compliance with regulatory requirements.- Developed operating procedure for responding to FCRA credit reporting disputes. Wrote internal documentation, trained new team members, and acted as a subject matter expert on complex escalations.

- Managed the end-to-end implementation of MAF’s inaugural client-facing mobile app, overseeing project milestones from conceptualization to delivery.- Managed several internal business operations processes, including monthly loan servicing, credit reporting operations, and Salesforce system administration.

The New Sector Alliance RISE Fellowship is a yearlong nonprofit management training program for young professionals committed to careers in social impact. Fellows engage in capacity-building projects at their host sites and receive 200+ hours of professional development training on topics such as project management, nonprofit finance, marketing, and development strategy.