Veronica Nnensa Email & Phone Number

I am an experienced professional with an established record of technical operations, customer service, and sales experience. With a focus on identifying and meeting customer needs, I have delivered top-quality service and oversaw projects from inception to completion. My professional focal points include relationship management, team leadership and collaboration, process improvement, troubleshooting, document management, customer behaviour analysis, customer satisfaction, solutions development, staff training, data analysis, and project management. Delivering superior performance on the latter areas of expertise requires utilization of effective communication and interpersonal skills, as well as business and technical acumen, and problem-solving to support efficiency and maximum success. Currently, I am the Senior Admin Agent with Slack. I search for and identify opportunities for improvement in team processes and provide assistance and support to CE agents to better support our customers. I also liaise with the Product Team to escalate customer pain points and develop effective solutions for customer problems.

Listed skills include Event Planning, Microsoft Office, Proposal Writing, Qualitative Research, and 15 others.

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  Carleton University

  Bachelor Of Public Affairs And Policy Management