Victorine Nonjang Email & Phone Number

Emea

London, England, United Kingdom

𝐑𝐨𝐥𝐞𝐬 & 𝐑𝐞𝐬𝐩𝐨𝐧𝐬𝐢𝐛𝐢𝐥𝐢𝐭𝐢𝐞𝐬:🔹 Working with Devs, testers, PO, leading the analysis and validating the requirements of new projects 🔹 Collaborating with cross-functional teams to identify and implement process improvements to enhance the efficiency of our legal and business operations.🔹 Conducting research and analysis to understand customers’ needs and expectations, providing data-driven insights to enhance decision-making.🔹Conduct request for information (RFI) and request for proposal (RFP) processes with suppliers of technical solutions.🔹Documenting requirements and process flows 🔹Liaising and translating between technical and non-technical stakeholders🔹Developing business cases and project plans, and measuring progress and success against them🔹Developing and running test cases and acceptance programmes🔹Carrying out SCO on our marketing strategy

Glasgow, Scotland, United Kingdom

Working within a cross-functional team as a Business Systems Analyst for the Student Loan Company (SLC) to deliver change requests and enhancements including systems error handling, oracle partitioning strategy, automation of batch module performance and improving monitoring of VIR (variable interest rate defects).𝐑𝐨𝐥𝐞𝐬 & 𝐑𝐞𝐬𝐩𝐨𝐧𝐬𝐢𝐛𝐢𝐥𝐢𝐭𝐢𝐞𝐬:🔹 Contributed to the architecture and implementation of changes across the Student Loan Company (SLC) financial services🔹 Developed detailed technical analysis and design specifications based on functional requirements🔹 Collaborated with stakeholders and engineering teams throughout analysis, implementation, testing, demos and UAT🔹 Carried out analysis on Oracle Partitioning Strategy and improvements to error handling🔹 Carried out the automation of CLASS Batch modules to improve the performance of the driving cursor without changing the functionality of the modules🔹 Collaborated with developers, designers, testers and analysts to solve problems🔹 Implemented Test Automation on manual tasks handled by the testing team on a daily basis. This helped:✔ Reduce manual work✔ Increase the operational efficiency✔ Reduce the operational expenditure.These incorporated the use of Oracle database Full Lifecycle Development with data modelling and database structures.𝐀𝐜𝐡𝐢𝐞𝐯𝐞𝐦𝐞𝐧𝐭𝐬:💎 We found 38 modules with a significant number of errors that had not yet been reviewed. I collaborated with multiple business teams to gather their insights and make decisions on how to approach these modules. After holding several review meetings, I created user stories to address the identified problems, based on the agreed-upon decisions. This helped decrease the number of error logs by 87% and improve our overall system performance💎 Gained Skills in Oracle Developer, PVCS, Citrix, AWS, Lotus Notes and Problem Solving💎 Completed and gained a certification in PMI Diploma (Project Management Globa Program).

London, England, United Kingdom

Working for Richmond / Wandsworth Shared Staffing Arrangement in the Strategic Performance Team: Adult Social Care and Public Health directorate.𝐑𝐨𝐥𝐞𝐬 & 𝐑𝐞𝐬𝐩𝐨𝐧𝐬𝐢𝐛𝐢𝐥𝐢𝐭𝐢𝐞𝐬:🔹 Provided timely and accurate Qualitative and Quantitative analysis for the Directorate to make relevant and strategic decisions for present and future services🔹 Supported the national and local reporting requirements including the Department of Health and Safeguarding Boards🔹 Analysed and interpreted statistical data to inform the needs of the service, for the management to support local and national performance measures and targets🔹 Undertook benchmarking and collated data relevant to planning future services, including researching and collating demographic information, and national statistics on care provision🔹 Conducted briefings and training sessions on data quality while reporting the outcomes to various departments🔹 Assisted in continuously reviewing and improving performance measures to make sure the focus remained on our valued customers🔹 Evaluated innovative and creative solutions to ensure the function provided the best possible quality and value for money🔹 Completed various dashboard reports using PowerBI, Excel, Mosaic and Business Object on a weekly basis🔹 Validated and prioritized customers with high risk to minimise complaints and meet demanding requirements.𝐀𝐜𝐡𝐢𝐞𝐯𝐞𝐦𝐞𝐧𝐭𝐬:💎 Gained valuable experience in using ‘Business Object’.

London, England, United Kingdom

Worked with IT and the Digital Agile Team to develop a personalised intranet for all SCC staff and business partners.𝐑𝐨𝐥𝐞𝐬 & 𝐑𝐞𝐬𝐩𝐨𝐧𝐬𝐢𝐛𝐢𝐥𝐢𝐭𝐢𝐞𝐬:🔹 Conducted user research by facilitating workshops, interviews and questionnaires using Mind Map and Smart Chart🔹 Analysed the current intranet through the creation of an As-Is and To-Be persona journey map and process flow diagram for JiveSurrey and SCCInfo using Visio and Gliff🔹 Prepared documentations on Cost-Benefit Analysis, Current State Analysis, a RAID log, and a Problem Statement🔹 Conducted requirement elicitation to understand the user's needs, goals, and objectives🔹 Integrated JiveSurrey and SCCInfo to ensure that the system delivered the overarching functionality and that subsystems worked together as a whole, with information tailored to each staff member's needs🔹 Modelled data to generate reports comparing business process evaluation while assisting the Project Manager with KPIs🔹 Collaborated with the Project Manager to put together the Personalised Intranet Project Charter.𝐀𝐜𝐡𝐢𝐞𝐯𝐞𝐦𝐞𝐧𝐭𝐬:💎 Designed and implemented a RAG Log that was adopted by the entire department.

London, England, United Kingdom

Working in the Digital Landlord Website Scrum and Business Intelligence Team.𝐑𝐨𝐥𝐞𝐬 & 𝐑𝐞𝐬𝐩𝐨𝐧𝐬𝐢𝐛𝐢𝐥𝐢𝐭𝐢𝐞𝐬:🔹Created the product vision to help realise the overall digital transformation objectives🔹Performed gap analysis between legacy systems and desired systems features to identify key development areasI work with cross-functional teams, including Digital Marketing, Business Intelligence, UX & UI, and the Tech Team, to conduct situational analysis, gather data-driven insights, define target audiences, create customer personas, map out customer journeys, identify pain points, and define goals and objectives. All of these elements contribute to informed strategies for success. I utilize customer insights to inform these strategies intelligence to understand customer needs, behaviours, and preferences🔹Defined, tracked, measured, and optimised performance using OKR / KPIs / metrics🔹Created features, mapped out the business process, and aligned product development and delivery objectives with the overall vision, revenue streams, digital channels, and third-party partner API integrations𝐀𝐜𝐡𝐢𝐞𝐯𝐞𝐦𝐞𝐧𝐭𝐬:💎Driven by consumer insights based on analysing customer booking sources and booking rates we created new features to help facilitate domestic bookings to mitigate the risk presented by the travel ban/lockdown as a result of the pandemic. This took us from a cancellation rate of 100% to a 90% booking rate throughout the entire lockdown which is maintained to date💎Improved the customer experience resulting in an increased number of investors by 40% as a result of introducing co-investing features for all Digital Landlords. This was driven by customer feedback and analytics💎Built a conversational AI chatbot for the work experience platform to address sales, customer service and training needs leading to a 100% response rate and instant response time, improving overall customer experience and increasing subscription revenue by 39%.

London, United Kingdom

𝐑𝐨𝐥𝐞𝐬 & 𝐑𝐞𝐬𝐩𝐨𝐧𝐬𝐢𝐛𝐢𝐥𝐢𝐭𝐢𝐞𝐬:🔹Over the course of 7 years working as a Contract Funding and Performance Lead, I oversaw contracts and projects that were funded externally. E.g., the Host Borough ESF, Flexible Support Fund, REED (Work for Health), City Strategy Pathfinder, and Growth Borough project. These projects helped citizens into gainful employment🔹Designed and implemented a customer database called the PDI (Personal Development Interview)🔹Conducted in-house training on Data and IT security🔹 Acquired a new system for one of our contracts which helped us secure the contract and successfully deliver the project worth £87,000.𝐊𝐞𝐲 𝐬𝐤𝐢𝐥𝐥𝐬 𝐒𝐮𝐦𝐦𝐚𝐫𝐲:✔ Contract and project management of externally funded programmes✔ Bid for funding (completing funding application)✔ Managed projects and performances✔ Developed new projects and led on new contracts✔ Worked with a range of partners and stakeholders✔ Procured external activity✔ Implement systems and processes to support delivery✔ Designed and managed performance monitoring systems including SMT reports, PDI, MI Report and Covalent.𝐀𝐜𝐡𝐢𝐞𝐯𝐞𝐦𝐞𝐧𝐭𝐬:💎 Proven track record of successfully delivering large projects worth £100 million, such as the ESF Growth Borough, REED Work & Heath, DWP Work, Local Employment Training Framework (LETF), Ladders 2 Success (L2S), City Strategy Pathfinder (CSP), Personal Best Training (PVP- Olympic), and East London Business Place (ELBP)💎 Achieved significant cost savings through my work in cutting Public Network costs from £8,000 a year to £3,800 (a 48% saving) and negotiated services at different levels to create value for the Council. I reduced staff mobile contracts from £35 per month to £18 per month, which resulted in a 51% saving💎 Successfully secured major contracts including the London 2012 Olympics💎 Developed a new CRM system for my department which was implemented on time and within budget saving the company £26,000.

London

I undertook the design and development of a customised database and provided planning, development, troubleshooting and maintenance support.𝐑𝐨𝐥𝐞𝐬 & 𝐑𝐞𝐬𝐩𝐨𝐧𝐬𝐢𝐛𝐢𝐥𝐢𝐭𝐢𝐞𝐬:🔹 Helped maintain and improve the database by installing and testing new versions🔹 Made sure that the data inputted by staff was consistent, and recorded accurately for reporting purposes🔹 Periodically cleaned and cleared the data and ensured that user access and security were monitored for data security🔹 Prepared for potential data loss, I put in place effective recovery plans🔹 Controlled access permissions and privileges, monitored performance, and provided quick responses to front-end users🔹 Wrote database documentation and provided training to staff on data standards and procedures🔹 Managed data storage to ensure that all stored data was available and coherent🔹 Created data visualizations such as Images, Charts, and Graphs to help council members, directors, and senior management understand the data more easily🔹 Worked with management and relevant departments to determine council data goals and prepared briefings to respond to inquiries from lead members, external funders, and management.𝐀𝐜𝐡𝐢𝐞𝐯𝐞𝐦𝐞𝐧𝐭𝐬:💎 Single-handedly designed our customer database which helped improve data collection, customer satisfaction and accurate reporting💎 Won the Employee of the Month twice. In 2008 and 2012 I went beyond my core duties to support our team, and together we exceeded targets in the LOCOG Olympic Contract. Worked hard to procure a contract for our organisation💎 Successfully delivered the ESF Flexible Support Fund Project when there were no frond-line staff to cover💎 Coached and trained staff in system usage💎 First point of contact for all IT issues💎 Smartboard installation and training.

London, England, United Kingdom

𝐑𝐨𝐥𝐞𝐬 & 𝐑𝐞𝐬𝐩𝐨𝐧𝐬𝐢𝐛𝐢𝐥𝐢𝐭𝐢𝐞𝐬:🔹 Worked with the Business Works Project Team to provide funding and support to BAME Small Businesses🔹 Edited and updated client records wrote database query reports when required, and managed the data and file systems🔹 Used information generated from the database to produce quarterly spreadsheets and graphs (pie and bar charts using Excel) of all output🔹 Carried out an analysis of Key Performance Indicators (KPIs)🔹 Maintained and established office procedures, operating existing and initiated new systems, to ensure the smooth running of the office🔹 Used e-mail to communicate and exchange information between stakeholders🔹 Maintained a diary through Outlook to arrange appointments and convene meetings through the collaboration software application🔹 Produced spreadsheets to unit cost all our events and activities for each of our funders🔹 Performed audit checks on all client files ensuring that all requirements were met, and supporting documentation was filed and retained, on completion of each project🔹 Managed the logistics and the clients’ database🔹 Executed queries to identify qualifying customers for funding purposes🔹 Updated customer records and carried out system validation🔹 Managed and coordinated business start-up training🔹 Attended and documented minutes at meetings.

London, England, United Kingdom

𝐑𝐨𝐥𝐞𝐬 & 𝐑𝐞𝐬𝐩𝐨𝐧𝐬𝐢𝐛𝐢𝐥𝐢𝐭𝐢𝐞𝐬:🔹 Worked in the Exams Training Department in a team of seven people, where we collaboratively developed an intranet (across sector software) database for all the exams and qualifications offered by the company🔹 Reached and logged a database of various training offered by the company to staff🔹 Tested the database to make sure access was easy, and that all available training was logged.

London, England, United Kingdom

𝐑𝐨𝐥𝐞𝐬 & 𝐑𝐞𝐬𝐩𝐨𝐧𝐬𝐢𝐛𝐢𝐥𝐢𝐭𝐢𝐞𝐬:🔹 In a team of four, updated customer information in the database, used PL/SQL to reference Forms Objects, designed and Built Menu modules🔹 Created timers, managed windows and Canvases, Controlled interaction with the Oracle Server, defined base Table blocks, 🔹 Created a Basic form Module, controlled dependencies between Relation Areas of Information within a Form Module🔹 Modify forms Using Triggers, Construct Custom Messages and Design Alerts, Create Multiple Forms Applications

Bachelor Of Science - Bs, Computer And Information Systems Security/Information Assurance

Activities and Societies: 𝐒𝐮𝐛𝐣𝐞𝐜𝐭𝐬: 🔸 Introductory Programming (Java) 🔸 Programming & Data Structures 🔸 Introduction to Database.

Higher National Diploma, Computer Software Engineering, H.N.C. Software Engineering

🔸 Software Engineering 🔸 Project Management SSADM/CASE 🔸 C programming 🔸 Formal Methods 🔸 Computer Organisation 🔸 Object-Oriented.

Btec National Diploma Computer Studies, Computer Engineering, Distinctions

𝐒𝐮𝐛𝐣𝐞𝐜𝐭𝐬: 🔸 Computer Systems 🔸 Introduction to Programming 🔸 Quantitative Method 🔸 Accounting & Auditing 🔸 Communication Skills 🔸.