MSc Engineering Management graduate - with a strong foundation in operations and strategy, backed by hands-on experience across customer service, process optimization, and cross-functional collaboration.My professional journey includes being a Founding Team member at a growing start-up, where I streamlined workflows, implemented automation to reduce manual efforts by almost 50%, and helped drive 3X revenue growth.Currently, as a Trainee at Transport Investigation Limited, I provide real-time support to over 200+ passengers daily, mastering the art of customer satisfaction and quick decision-making.With technical skills in data analysis, MS SQL, SAP, Power BI and project management tools like JIRA and Oracle ERP, I bring a holistic approach to operational efficiency.I am passionate about leveraging tech to enhance processes and create seamless experiences, with a goal to drive impact in roles that prioritize innovation, strategy, and continuous improvement. Let's connect and explore how we can work together!