Patrick Vogt, M.S. Email & Phone Number

San Francisco, California, US

San Francisco, California, US

• Manage the technology roadmap of Armis’ Go to Market applications including Salesforce, Impartner PRM, ZoomInfo, LeanData, Gainsight, Pendo, etc
• Facilitate design workshops with C & VP-Level stakeholders to align people, process, and technology with business capabilities
• Partnered with the VP of Support to implement Salesforce Service Cloud Entitlements & Milestones for three different service tiers with custom timers and completion criteria based on case/account data and activity..
• Architected a framework to automate Salesforce Entitlement generation based on CPQ Contract data and delivered automatic product provisioning/deprovisioning at scale; introduced governance for trials and courtesy.
• Streamlined processing of new partner applications and onboarding by integrating Salesforce, Impartner, DocuSign, LeanData, and ZoomInfo. Leveraged Apex, DocuSign SDK, and REST APIs to eliminate swivel-chairing and.
• Host design review calls with team members to share best practices on enterprise design patterns, caution on anti-patterns, and remove roadblocks for long-running and difficult projects

San Francisco, California, US

• Serves as the principal Salesforce Application Architect, ensuring all changes conform to enterprise design patterns, security/performance standards, and user experience goals
• Directed the transition from an open to a private sharing model for Salesforce data using Role Hierarchy, Sharing Rules, Apex Managed Sharing, and Salesforce Event Monitoring
• Implemented Salesforce Government Cloud Plus for internal and external support workflows to support FedRAMP Authorization
• Improved use case tracking for every customer to ensure early and consistent value realization
• Developed a Case Intake architecture to accommodate all case flows using Salesforce Service Cloud, Flow Builder, Entitlement Management, Salesforce Communities/Digital Experiences
• Integrated our product with Salesforce and Gainsight using Apex Web Services, Snowflake, and Integromat to provide a single view for CSMs and TAMs to review new users and perform account and technical health checks.

San Francisco, California, US

• Managed a program of Service Cloud projects with > $10M ROI.
• Architected Service Cloud configuration to launch a new support center alongside existing centers using OmniChannel Routing, Case Assignment Rules, Reports, and Dashboards.
• Established 2-way feedback using Salesforce Surveys and Apex Triggers to provide valuable CSAT data in real-time to aid in continuous improvement.
• Revitalized Service Level Agreement (SLA) implementation by leading a historical analysis of case data to define statistical capabilities for each type of support process, developing a system to apply and enforce the.
• Engineered working proof of concepts on the Salesforce Platform using a combination of declarative (workflow, approvals, process builders, lightning flows) and programmatic (Apex, Java, JavaScript, and PHP) methods.
• Regularly and confidently presented to EVP, VP, and Senior Leadership regarding program updates, recommendations, and demonstrations to build support and excitement for our program initiatives.

San Francisco, California, US

San Francisco, California, US

• Led the strategy, planning, and execution of all training initiatives for internal enablement of Salesforce Lightning Experience, impacting 30,000+ employees; helped Salesforce avoid ~$10M in unnecessary training.
• Designed, developed, and implemented a native Salesforce Technology solution to consistently manage content authoring, approval, and learning data management.
• Articulated department-wide training strategies and processes to decrease ramp time of new employees and ensure quality and outcome consistency.
• Introduced a work tracking, planning, and reporting method to increase efficiencies and improve coordination of training development work with employees and contractors spread across the world.
• Serves as the trusted advisor for technical questions related to Salesforce Technology for the Technology Enablement team

San Francisco, California, US

• Managed the training program for the Salesforce Marketing Cloud Services Sales and Solution Engineering organizations, migrating to a highly customized Salesforce implementation; acted as a trusted advisor to Account.
• Partnered with subject matter experts and senior management to lead development of a multi-mode training journey for sales leaders, moving inefficient spreadsheet-based territory planning operations to a "Salesforce on.
• Accelerated ramp-up for employees part of a major acquisition by leading the global training strategy for Salesforce IT applications, designing all curriculum and train-the-trainer approach within a compressed.
• Created an environment of innovation by introducing interactive simulations via Adobe Captivate supporting company-wide implementation of new user interface and sales process (Lightning Experience) to over 20,000.

Indianapolis, IN, US

• Collaborate with the IT team to understand business, development lifecycle, and end user education requirements
• Develop effective and engaging software systems training solutions that allow business users to fulfill operational requirements
• Design and administer custom SharePoint solutions to meet IT Training's project management, document collaboration, and end-user relationship needs
• Provide guidance on the implementation of an enterprise Learning Management System (LMS)
• Evaluate and implement documentation source control through Team Foundation Server and MadCap Flare

West Lafayette, IN, US

• Facilitate interactive learning for approximately 240 students across 6 sections through discussion.
• Collaborate with professors, course coordinators, and lecturers to refine and enhance course content.
• Develop and implement a course website where students access, complete, and submit assignments.
• Utilize technologies such as Adobe Captivate, Presenter, and Connect to improve student understanding of course materials and encourage collaboration activities outside of the traditional classroom.
• Streamline administrative and grading processes to improve student and staff experience.

West Lafayette, IN, US

• Collaborate with engineering faculty and research assistants to develop and implement interactive web based training using Adobe Captivate and Flash.
• Administer National Science Foundation funded website for Rigorous Research in Engineering Education using the Joomla! Content Management System.
• Conduct a research study that explores the impact on member engagement through the delivery of on-line, on-demand training and simulation to knowledge workers using Qualtrics and SAS.
• Attend and capture seminars and conferences for publication to the website for viewing by members.
• Recommend and implement best practices for digital content delivery.

West Lafayette, IN, US

• Partner with university faculty, staff, and students to deliver Information Technology training in alignment with the University's strategic plan.
• Lead a team of student trainers to encourage information sharing, cooperation, and self-development.
• Develop new training procedures and materials through collaboration.
• Analyze training data and present findings to the Undergraduate Training and Teaching and Learning Technologies Team.
• Facilitate weekly information sharing and staff meetings.
• Educated students, faculty, and staff regarding effective technology usage via interactive training.

West Lafayette, IN, US

• Led by example to establish a positive living environment for 46 residents.
• Encouraged residents to take responsibility for their own success.
• Designed and publicized educational programming opportunities for residents.
• Enforced university policies in a fair and consistent manner.
• Supported a team of 16 other resident assistants in my building.

Bachelor Of Science (B.S.), Organizational Leadership

Master Of Science (M.S.), Technology Leadership And Innovation