Dylan Vo Hoang Chuong Email & Phone Number

59 Nguyen Cuu Van, Ward 17, Binh Thanh, Hcmc

Located in the expatriate area, non-tourist district, close to office buildings, botanical garden, Thi Nghe Market, with 5 minutes walks to Saigon River and 5 minutes by cab to District 1. Inn Cafe is a 4-storey house with boutique coffee shop at the ground floor, room for rent (hotel standard) is available from 1st floor to 3rd floor. Rooftop in the future will offer a kitchen and sitting area for guests and friends to share their cooking hobby, enjoying chatting the city view from above. All… Show more Located in the expatriate area, non-tourist district, close to office buildings, botanical garden, Thi Nghe Market, with 5 minutes walks to Saigon River and 5 minutes by cab to District 1. Inn Cafe is a 4-storey house with boutique coffee shop at the ground floor, room for rent (hotel standard) is available from 1st floor to 3rd floor. Rooftop in the future will offer a kitchen and sitting area for guests and friends to share their cooking hobby, enjoying chatting the city view from above. All the rooms have window and balcony, equipped with modern facilities, air-condition, some rooms has ceiling fan. Inn Cafe welcome guest from Jun 22nd 2018. Show less

174/21 Dien Bien Phu, Ward 17, Binh Thanh District, Hcmc

Vietnam

-Planning and organizing accommodation, catering and other hotel services.- Promoting and marketing the business.- Managing budgets and controlling expenditure.- Setting and achieving sales and profit targets.- Recruiting, training and monitoring staff.- Planning work schedules for individuals and teams.- Meeting and greeting customers, dealing with customer complaints and comments,addressing problems and troubleshooting.- Supervising maintenance, supplies… Show more -Planning and organizing accommodation, catering and other hotel services.- Promoting and marketing the business.- Managing budgets and controlling expenditure.- Setting and achieving sales and profit targets.- Recruiting, training and monitoring staff.- Planning work schedules for individuals and teams.- Meeting and greeting customers, dealing with customer complaints and comments,addressing problems and troubleshooting.- Supervising maintenance, supplies, renovations and furnishings.- Dealing with contractors and suppliers.- Carrying out inspections of property and services. Show less

7 Ngo Van Nam, Ben Nghe Ward, District 1, Hcm City, Vn

1. Responsible for monitoring FO team‘s activities on duty2. General check FO 's operation 3. Handle guest’s requests or complaints4. Handle unexpected incidents on behalf of management in professional way with “can do attitude” 5. Report FOM any serious case that can not be solved immediately6. Do department monthly, weekly training plan (Job skill, SOPs)7. Follow up and have pending issues done effectively 8. Opened and effective communication among departments… Show more 1. Responsible for monitoring FO team‘s activities on duty2. General check FO 's operation 3. Handle guest’s requests or complaints4. Handle unexpected incidents on behalf of management in professional way with “can do attitude” 5. Report FOM any serious case that can not be solved immediately6. Do department monthly, weekly training plan (Job skill, SOPs)7. Follow up and have pending issues done effectively 8. Opened and effective communication among departments 9. Solve associate‘s conflict positively 10. Check and make sure all duty staff to properly follow the standard of using PMS‘s functions as trained.11. Be a helpful leader for your colleagues.12. Maintain a positive working environment 13. Building Audit at Night time (all departments)14. Take full responsibility for handling incidents with guest, employee‘s performance at night time.15. Do general check of the Hotel16. Make sure all transactions, bill posting, city ledger, credit card function are correct and responsible for running EOD (night duty)17. Make sure the IT system work properly or call for support18. Make daily report Show less

7A Thai Van Lung, Ben Nghe Ward, District 1, Ho Chi Minh City, Vietnam

* Pre-Opening:- Building up hotel brand identity, website, PMS- Setting up rate plans for different markets: OTAs, Travel Agent, Corporate/Business Travelers- Connect with OTAs companies, travel agents for pre-opening sales. - Setup Sales Team for pre-opening sales to fill a strong base occupancy when hotel opens* Opening:- Identify business potential and upkeeps close contact with potential clients through personal visits, phone calls and correspondence in view of… Show more * Pre-Opening:- Building up hotel brand identity, website, PMS- Setting up rate plans for different markets: OTAs, Travel Agent, Corporate/Business Travelers- Connect with OTAs companies, travel agents for pre-opening sales. - Setup Sales Team for pre-opening sales to fill a strong base occupancy when hotel opens* Opening:- Identify business potential and upkeeps close contact with potential clients through personal visits, phone calls and correspondence in view of entering into contracts with them, especially with corporate accounts.- Developing relationships with new marketing and distribution partners and platforms and strengthening current relationships. Managing digital contents for hotel and the marketing budget to enable development of hotel specific campaigns, promotions and collateral to drive revenue and meet hotel objectives.- Providing day to day leadership to sales and marketing team members to accomplish goals and to adhere to quota as set out in the marketing plan/approved budget.- Be aware at all times of hotel’s special program/promotions and advertising schedule of it in order to deal knowledgeably with clients.- Closely observes matters pertaining to competition (site, prices, services offered on a regular basis, quarterly or more often as needed).- Ensures all sales advertising and public relations efforts provide optimum profit returns- Setup BAR Rates based on room occupancy to increase room rate to maximize room revenue. Show less

109 Dong Khoi Street, District 1, Ho Chi Minh City

Responsible to bring high revenue and building up hotel brand.- Boost occupancy from 55% to 75-80% monthly- Bring 10% more revenue in first quarter 2015 than 2014- Set up BAR Rates based on room occupancy, promotions to meet market’s needs. By offer the market with BAR rate and maximize revenue both for low and peak season.- Manage sales activities: setting sales target, enhance new accounts, site inspection, providing after sales customer services.- Manage Hotel Tripadvisor… Show more Responsible to bring high revenue and building up hotel brand.- Boost occupancy from 55% to 75-80% monthly- Bring 10% more revenue in first quarter 2015 than 2014- Set up BAR Rates based on room occupancy, promotions to meet market’s needs. By offer the market with BAR rate and maximize revenue both for low and peak season.- Manage sales activities: setting sales target, enhance new accounts, site inspection, providing after sales customer services.- Manage Hotel Tripadvisor Page, manage reviews by asking guest to give review and response to reviews. Signing up Tripadvisor Business Listing and receiving a high booking conversion from OTAs. Bring more traffic to the hotel website.- Fill hotel market segment with 50%-60% Corporate Accounts, 30% OTAs, 5% Walk-in guest, 5% Travel Agent.- Co-operate with Front Desk/Housekeeping Dept. to provide smoothly services to all guests, keep the hotel standard Show less

59-61 Nguyen Thai Binh, District 1, Ho Chi Minh City

Driving up hotel business and maximizing revenue. Handling all accounts: e-commerce, website, corporate, travel agents and marketing programs. Managing customer service as well- Managing all booking channels: e-commerce, website booking engine, corporate accounts, travel agent. Setup flexibility sales program and rate policy to boost sales in different season with aiming to maintain high room occupancy.- Finding new customers by direct sales, telesales- Follow up reservations to… Show more Driving up hotel business and maximizing revenue. Handling all accounts: e-commerce, website, corporate, travel agents and marketing programs. Managing customer service as well- Managing all booking channels: e-commerce, website booking engine, corporate accounts, travel agent. Setup flexibility sales program and rate policy to boost sales in different season with aiming to maintain high room occupancy.- Finding new customers by direct sales, telesales- Follow up reservations to make sure all bookings are input correctly. Following up booking requests.- Responsible for hotel marketing, set up forms, brochure, leaflet Show less

133 Nguyen Hue, District 1, Hcmc, Vn

• Assist to supervise sales team to make sure sales activities working smoothly• In charge of e-commerce aiming to boost OTA’s room occupancy of OTA, sign up with Rate Tiger Channel Manager to reduce time in managing online channels• Corporate account: In charge of accounts which is listed in central buildings. • Doing customer service, invite booker for site inspection, sending gift on booker’s birthday. Inviting booker for in-house events: Christmas Party, New Year Party, Lunar… Show more • Assist to supervise sales team to make sure sales activities working smoothly• In charge of e-commerce aiming to boost OTA’s room occupancy of OTA, sign up with Rate Tiger Channel Manager to reduce time in managing online channels• Corporate account: In charge of accounts which is listed in central buildings. • Doing customer service, invite booker for site inspection, sending gift on booker’s birthday. Inviting booker for in-house events: Christmas Party, New Year Party, Lunar New Year Party,…• Working closely with Food & Beverage Department to advertise F&B products such as banqueting service, meeting & conference room rental facilities.• Attend travel & hotel fairs ITE in Sep yearly Show less

Kimdo-Royal City Hotel

333 Orchard Road, Singapore

Trainee, Front Office Dept. & Sales & Marketing Dept.

133 Nguyen Hue, District 1, Hcm City, Vn

• Training staff about department procedures, skills, practice on-the-job training.• Assigning and supervising daily front office tasks to help smoothly workflow including of check-in, check-out, operator and room reservation in order to help staff to follow procedure.• Practice initiatives and teamwork activities to produce effectiveness and co-operative workplace.• Report to and consult with Front Office Manager to produce better daily management task.• Dealing and handling… Show more • Training staff about department procedures, skills, practice on-the-job training.• Assigning and supervising daily front office tasks to help smoothly workflow including of check-in, check-out, operator and room reservation in order to help staff to follow procedure.• Practice initiatives and teamwork activities to produce effectiveness and co-operative workplace.• Report to and consult with Front Office Manager to produce better daily management task.• Dealing and handling with guest complaint• Communicating well with internal departments to create effective workflow Show less

Certificate, Hospitality Administration/Management

Certificate, Hospitality Administration/Management

Bachelor'S Degree, Computer Science