Run and Manage the company

Delivering worldwide Cisco, WebEx, Genesys Cloud CX, MS Teams and Amazon Connect training is a testament to our commitment to empowering individuals with the necessary skills and knowledge in the field of technology. By extending our reach across the globe, we ensure that aspiring tech professionals from various regions have access to comprehensive and cutting-edge Cisco training. Whether it's through instructor-led classroom sessions, online courses, or onsite training, we provide flexible learning options that cater to different learning preferences and logistical constraints.

I Specialized Cisco UCCE, UCCX, CVP, Amazon AWS, and AWS Connect consultancy service. I designed over 500+ Cisco Collaboration Video labs and lectures. I have developed customized Cisco UCCE/UCCX Scripts for a client that integrate with their platform.

Run and Manage the company

• Coordinated and implemented “VOIP based hosted PBX and home-phone” project using Asterisk and VOIP soft switch under Centos (Linux) 5.8 at VMware environment • Coordinated IP BPX deployment projects using Cisco CUCM 8.0, CUC, CME, CUE and SRST • Deployed and maintained network infrastructure for CCNA, CCNP and CCIE training• Monitored and maintained co-location datacenter for Nexgen/ Primetel/ Rangtel.Work for Cruxone Inc, Toronto (09-2012 to 06-2013)• Designed and implemented Enterprise network infrastructure (routers, switches, ASA, VMware, DNS, DHCP, TFTP, SNMP, LDAP, logging server) • Implemented network security including ASA firewall, IPSec-VPN, IPS/IDS and secure IPSec tunnels among Cruxone Inc, USA Govt. Border Agency and Canadian Govt. Border Agency to build a middleware technology accessing govt. services for public• Implemented network monitoring system (PRTG, ASDM) and monitored traffic and system load• Plan, design, and lead in implementing state of the art Cisco UC and contact center systems. Prepared the systems and network diagram, assist the team to prepare and install ESXi host and 300+ VM machines every month to install CISCO CUCM,UCCX, IM&P, CUC, CUP, VCS, UCCE, CVP, CMS, VVB, CUBE, SRST, CUE, CME, CSR1000v Virtual Router, and Gateway (Cisco 2811, 2911 Routers) • Configure / monitor / troubleshoot Contact Center components: Router, Logger, PG, CVP, CUIC, AD, SQL server, Finesse, CUCM, Voice Gateway, Voice Browser. Provision agents associating with ICM system. Resolve Cisco Finesse / Jabber issues for agents and regular users. Create / test / troubleshoot Contact Center scripts. Prepared reports using CUIC for respective users

• Plan, design, and lead in implementing state of the art Cisco UC and contact center systems. Prepared the systems and network diagram, assist the team to prepare and install ESXi host and 300+ VM machines every month to install CISCO CUCM,UCCX, IM&P, CUC, CUP, VCS, UCCE, CVP, CMS, VVB, CUBE, SRST, CUE, CME, CSR1000v Virtual Router, and Gateway (Cisco 2811, 2911 Routers) • Configure / monitor / troubleshoot Contact Center components: Router, Logger, PG, CVP, CUIC, AD, SQL server, Finesse, CUCM, Voice Gateway, Voice Browser. Provision agents associating with ICM system. Resolve Cisco Finesse / Jabber issues for agents and regular users. Create / test / troubleshoot Contact Center scripts. Prepared reports using CUIC for respective users• Worked with team to acquire telephony hardware and software for optimum collaboration solution. Implemented PRTG to monitor and maintain healthy infrastructure.• Monitor and administer systems usig vCenter-6.5 and HPE Blade monitoring tools (iLO)• Providing consultation to CCNP-Collaboration and CCNP-RS teams to acquire required skill sets.• Manage IP Address, DNS, DHCP, LDAP and Microsoft Active Directory